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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
I put feelers out for possible replacement windows and doors, this company called me and made arrangements for a no obligation survey , a salesman was sent out to me seemed to know his stuff what was supposed to have been an hour meeting dragged on for over 3 hours, I was losing the will to live however after all the company BS he showed me a sample window and yes it looked the business, I semi agreed to get ahead but did feel I was being pushed into the contract, but my windows are in need of renewal, I agreed the type of glass frosted for doors and bathroom window, there salesman got hold of the finance company and again I just found myself agreeing although I have better judgement, a appointment was arranged for a week and half later for measurements to be taken however two days later I got a call can our man come out on the Monday that means just four days will have passed, I tried to say no I was busy but on the Saturday I received a message could I agree Monday I ignored the message, Sunday night I got another message from the man obviously coming to measure up the windows and doors I’ll be with you around mid day tomorrow, I was not happy about this and felt this was a bloody cheek, anyway the man turned up looking like death warmed up and saying he is not well keep my distance as he was getting worse by the minute, but he would measure my windows from outside, after about an hour he knocked my door wanting me to sign his computer to agree what he had done and allow him to go away and make the windows, I said no I want to see the specifications and contract before I sign, but he just kept insisting I sign and then said this is not the contract I’ll send you an email with all the details and specs on it and you sign that and return it and that is the contract, I received an email within an hour but no specifications on it, just windows represented by red squares no type of window no furniture or locks or glass I email him back and said I am not signing this and told him why oh he said I’ll send it again, second email and the third exactly the same, at this point I decided to cancel everything, I contacted head office and cancelled they said they would contact the local office and let them know, I contacted the finance company and cancelled them, so all in less than 7 days so within the cancelation period, I received a call from the local office and at first his reaction was shity because he couldn’t make me change my mind, and then told me well we have spent time on this we have costs, I told him I’m not disputing that but I have cancelled with in the period on your paperwork, he told me well you better read the back page about our cancelation time, I told him I had and I am well within that time limit less than 7 days, no your not he told me, I said yes I am today is the 7th day and I cancelled yesterday, Oh oh his tone changed. I think I had a narrow escape judging by the attitudes. now waiting to see if they are going to return my deposit 07/07/2025 Wear as I realise you strive to be clear and open with your clients, I felt I had been rushed from day one towards the end of the 7 day cooling off period in order for you to clinch the deal before a prospective buyer had time to really think things through and realised what they had signed in to, once I’d had a little time to reflect on the total deal I realised it was not for me, and also once I started to make noises of pulling out staffs attitude changed toward me, and that and the general deal finished it for me.
Date of experience: June 19, 2025
US
We booked in for 6 windows and 2 doors to be replaced at our property. I am extremely happy with the work that Richard and Jason did, they were polite, prompt and professional. They cleaned up after the work was done, it’s like they were never there! I noticed that 2 of the windows had a small scratch due to a manufacturing error, they agreed 100% and got the factory to book in a replacement with no issues, which is being sorted next week. The windows and doors themselves are much stronger and secure than what I previously had. I would recommend this company to anyone who is wanting to upgrade.
Date of experience: June 19, 2025
The fitters, jamie and harry were excellent, clean, courteous and professional. I couldn't have asked for better. They are a credit to the business
Date of experience: June 18, 2025
Well made windows and excellent fitters. They did a very neat job. Have already recommended to a few people that made inquiries.
Date of experience: June 18, 2025
US
I've had the double glazed windows from First Home Improvements now for nearly a year. There were installation issues - scratched glass and not enough silicone around the outside of the windows. I was told initially that the new windows would cut down on outside noise and that their double glazed glass would keep my house warmer in Winter and cooler in Summer. Unfortunately the opposite has happened. My house feels much colder in Winter and hotter in Summer since I have had the windows installed. Also, sounds outside the house are much louder now. What a waste of thousands of pounds.... I would not recommend this company.
Date of experience: June 18, 2025
Great time keeping Very professinal Worked tidily and efficiently. Exlpained the door workings Friendly great quality finished to a high standard. Great team to work with
Date of experience: June 18, 2025
I used this company 3 years ago and they pulled out of a signed contract without giving me notice and then tried to charge me double the price for the same job. I told them that I would not use them again but they still constantly harass me with telephone calls to purchase their products. It’s the same woman who calls me and I’ve told her on numerous occasions to stop calling and today I received another call where ‘CALLER NO ID’ was displayed and it was her again. So they do not even have their telephone number displayed so you can just ignore it ! STOP CALLING ME !!!!!
Date of experience: June 18, 2025
