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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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It started with the salesman Adrian, who was friendly and polite. He showed me the products in great detail on how they work and the quality of them. He also negotiated a great price for me with he’s manager John. The installation was carried out by two workers Kevin Kelsey and Jaz Power, they were very professional in the installation of my windows and doors. They were very neat and they even tided up after they come the work. The even demonstrated how the windows and doors worked. I choose the right company.
Date of experience: June 17, 2025
US
I am very happy with my new windows the hole team were polite friendly and helpful. They listened to what my concerns were about getting new windows. The fitting was fast and very efficient. It’s currently change face of my house.for the better its much quieter and a lot warmer. They are a lovely company to deal with. Would recommend them.
Date of experience: June 17, 2025
Excellent All round : Time,Polite & Excellent fitting Ty & Kyle Excellent
Date of experience: June 17, 2025
We are really pleased with our new windows and doors, David Twine and Richard Warner were excellent at fitting everything, really polite, friendly, helpful. They cleaned all the glass and left my house clean and tidy. Thankyou David and Richard
Date of experience: June 17, 2025
Colin Jefferson and Tony Thay worked in a timely and tidy fashion. They were courteous and appear to have done a good job. Our fascia’s and guttering are looking bright and new whilst complementing the house beautifully.
Date of experience: June 17, 2025
US
When the company rep arrived this morning I showed him the windows that I wanted replaced. I explained to him that all I wanted was a quote and did not require an expose of the company history. He was insistent that it was a 'legal' requirement to explain about the company. I informed him I was just interested in a quotation for the job in hand and said there is the door if insisting that I had to have a lecture about the company history rather than the products. He left.
Date of experience: June 17, 2025
Where do I start! After the first installation (4 windows) I thought it was a really good service. Then after noticing a mark on the inside of one of the windows and some beading being cut short we booked in to have the window replaced and the beading corrected……………….after 4 cancelled appointments and 5 months later we still are waiting to have it rectified. Also I was called by first home improvements and told I was eligible to have something quoted with up to 50% discount which would be valid for 2 years. I said I would not be looking to place an order for a while and was told it was absolutely fine as will not need to order for 2 years. So they sent a bloke round to quote. Well this person was just a salesman and after 2 hours he gave me a quote for French doors. When I said does that price include the up to 50% discount he said no, you only get discount if you order today. Absolute con and waste of 2 hours of my life. I will not be recommending this company to anyone and I am very disappointed with the service and bullying sales tactics.
Date of experience: June 17, 2025
Lads where spot on. Mark Chris and Brandon did a good job. Came nice and early grafted for 2 days and managed to fit 2 new doors 8 windows in no time. Would definitely recommend Ref 127197
Date of experience: June 17, 2025
On the day of installation the fitters were on time, went about their work with minimal disruption,any mess was cleared away quickly. The finished work is of a high standard.Would recommend them to anyone.
Date of experience: June 17, 2025
