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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Big thank you to Michael and Mark for doing such a brilliant job fitting my windows and doors. Very professional left Rooms tidy highly recommend great work. Great guys Thank you so much
Date of experience: June 20, 2025
I would give 0 star if there was an option absolutely disgusting service. I had my windows installed in April but they ordered the wrong colour trim and ordered one of the window shelves in the wrong size. We waited for 1 month for another installation date. Me and my husband took the day off waited the whole day to be told in the afternoon that their van broke down apparently. We was then scheduled another month later for today’s date but again when we called to confirm if they would attend, first we was told their coming at 9, then 12 then we was told the engineers have called in sick. When we complained and requested this to be escalated they then lied and said apparently the order was wrong. 3 months down the line they are taking the piss. I have scaffolding at the front of my house for the past 3 months and it’s getting ridiculous. I have now been given another installation date another month later, absolutely disgraceful. I will be reporting them to financial ombudsman and FENSA. The whole experience from the beginning have been a nightmare even before installation we have had to have several conversations to get what we want right as they kept making mistakes. Avoid this company!
Date of experience: June 20, 2025
Great choice of products with helpful advice from the surveyor. David Twine and Richard Warner were very efficient, clean and tidy. They worked really hard in hot weather, were courteous and I am very pleased with a job well done. I would definitely use this company for any future projects and recommend them highly.
Date of experience: June 20, 2025
US
Our installation guys were Jordan and Rob, from the moment they knocked on our door to start the job they were very professional. Making sure our home was protected from footprints or covering the sofa with their cloths. They completed the job quicker than the expected 2 days. The job being 2 bay windows and a smaller window installed, it was not a small job but they did it with great detail and effort. The job carried out by them was nothing less than 5 stars. Very professional company, would use them again for any business relating to our home.
Date of experience: June 20, 2025
Amazing from start to finish. Completely transformed my house. Had 20 windows installed - got another load to do…. Can’t wait! Big big big shout out to Josh & George. I’ll be requesting them for the next phase…. Went above and beyond. House is being renovated- they worked seamlessly through the chaos! Thank you All x
Date of experience: June 19, 2025
US
Our patio door and kitchen window was replaced this morning, and i am so happy with the result, a high quality product which I am sure will last many years. Kevin Kelsey was our Fitter. He is an absolute star, he explained everything and took the time to give us useful hints and tips to get the best out of them, and how to take care of them going forward! He is a perfectionist for attention to detail. It was a pleasure having Kevin here today. I would definitely recommend - this is a great product and I received excellent customer service right through from start to finish. Thank you!
Date of experience: June 19, 2025
