First Home Improvements
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Atrocious service Avoid!!
I would give 0 star if there was an option absolutely disgusting service. I had my windows installed in April but they ordered the wrong colour trim and ordered one of the window shelves in the wrong size. We waited for 1 month for another installation date. Me and my husband took the day off waited the whole day to be told in the afternoon that their van broke down apparently. We was then scheduled another month later for today’s date but again when we called to confirm if they would attend, first we was told their coming at 9, then 12 then we was told the engineers have called in sick. When we complained and requested this to be escalated they then lied and said apparently the order was wrong. 3 months down the line they are taking the piss. I have scaffolding at the front of my house for the past 3 months and it’s getting ridiculous. I have now been given another installation date another month later, absolutely disgraceful. I will be reporting them to financial ombudsman and FENSA. The whole experience from the beginning have been a nightmare even before installation we have had to have several conversations to get what we want right as they kept making mistakes. Avoid this company!