Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
No description available yet.
1,000 total • Write a review
Although the windows were installed 2 years ago, they still come to repair faulty pieces. Jade Downs the Service Engineer solved the problem in a friendly and professional manner and very quickly. Thanks
Date of experience: June 26, 2025
Had new set patio doors fitted had trouble opening and locking them when Reported to them they sent engineer out who managed to fix them he was very polite and showed me what he had repaired staff in the office very friendly and professional good service all round
Date of experience: June 25, 2025
Had a small problem with my front door which was dealt with efficiently by Jade Downs, the Service Engineer.
Date of experience: June 25, 2025
I never do reviews but the practice was unsettling and this is an awareness post. This isn't aimed at the rep personally but the company practiaes Starting out with 23k price, down to 16k down to 9k. I had paperwork, window sample and all this in hand, as soon as i said I'm not making a decision right now i want to compare to my other qoutes took everything back started packing up. I didn't get any paperwork with any written qoute even of the ridiculous 23k. I understand there is sales, start high work down but the guessing games and what do you think it will be - is not for me. More concerning they was at my house for 1.5 hours and it was only the last 30minutes which included measuring and pricing. My 2 main concerns 1. The force that you must accept the qoute there and than I think some vulnerable people are at risk even though its ment to be a 2 year price promise 2. Business and profit I completely understand tripling profit margins I belive is unethical, again vulnerable people might of thought wow, 23k to 16k what a deal when in actually fact 10k would of been expensive for what I was getting a qoute for. I think hugely over charging is unethical, immoral and possibly a reportable issue to the FCA which I was be looking at. It really hit home knowing of a old lady that recently had been getting qoutes, several visits, no dates, no door chosen bought a ridiculously priced door deposit taken, and no further contacts. Thankfully with legal support was able to get her money back. Finally a little to do with the rep, at the end when I said I'm not going to make a forced decision right now, they knew I had and was waiting other qoutes, wouldn't give me anything written to confirm any price, to ring the office - if they honor it - i wont make any money on the deal - I wont be coming back - cost me £20 in fuel Unfortunately in sales you dont always win, but some people need time and leaving with that attitude is not going to win any business. Really disappointed that people still operate in this way!
Date of experience: June 25, 2025
All the people who came to see me were very helpful and polite, had a laugh with them, the windows have been fitted, there was no mess left everything clean and tidy, very professional, I am very pleased with it all thank you very much.
Date of experience: June 25, 2025
Installers Michael and Mark, arrived early and got on with the job of installing a set of windows and door, kept the area they were working clean and tidy and after they had finished Answered any question we had, Please with the job when finished Very friendly
Date of experience: June 24, 2025
Mike Taylor was on time , very friendly,Made the installation look easy and stress free.He was very tidy,cleaned up after and done a very good job installing my front door and side panel. Would definitely recommend Mike and First home improvements. (Ref 129442)
Date of experience: June 24, 2025
