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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Great experience. Easy and affordable way to get amazing windows. We had a great experience, it was quick and easy to book a consult online and were met by Phillip and another gent (who I’m sorry we lost the name of) who was very professional and polite especially seeing as we forgot to offer them a drink for so long! They were very knowledgeable and helpful finding us the right options for our price range. The surveyor was also very polite and fast measuring our windows and making sure we got to choose our style of windows. Lastly the fitters were amazing, we had Gary and John who arrived and got straight to work and were faster than I knew possible getting windows off. They were very polite and pleasant with our dog. Aswell as that they fit the windows and didn’t even stop when it poured down with rain. The windows looked amazing and they were very tidy the whole way throughout. Thank you so much for helping us make our home look and feel so much better Joe Cullen and Emma Clayton Number 9
Date of experience: June 27, 2025
US
Had a new front door fitted, fitter arrived promptly and carried out the work to a high standard. He cleaned up after himself and left everything neat and tidy. Had plenty of follow up calls to ensure the work was carried out well and we were satisfied. Slight downside was a call after trying to sell more services which felt very pushy. Overall, a great experience and I would recommend to friends
Date of experience: June 26, 2025
Ben and Charlie came to install my new porch. They did an absolutely amazing job. My old brick/ pvc porch was coming away from the house. They took it down really quickly and by the end of the first day I had a new PVC porch in place. Having it all glass made such a difference. I was amazed by the fact that the carpet in it was still in one piece and looks as good as new. On the 2nd day one of the men came back to seal the interior and outsides of it. He even put my Ring doorbell up for me. On the third day they came back to check everything over and to hand over to the next team who were installing the roof. They were all very courteous and professional in their jobs and their work was outstanding. By lunchtime it was completely finished. My porch looks absolutely amazing and I would highly recommend this company.
Date of experience: June 26, 2025
From obtaining a quote to the installation date was really quick. The fitters arrived when they said they would. They were very polite and respectful of our home. Sheets were put down in all the rooms/areas they were working in to protect our carpets. They were clean and tidy the whole time. Our old windows had been in since before we purchased the house so I was expecting to have to do some repairs. I'm pleased to say that there is very little touching up to be done at all. The fitters also completed the work ahead of schedule. The windows are of a high quality and have made such a difference to the appearance our house. Our neighbours have commented on how nice they are and what a good job they have done. We are really pleased with the windows and the service we received from First Home Improvements and we would fully recommend them.
Date of experience: June 26, 2025
US
Beware of the initial quote - it is not what will be the final quote. After a quote of over £20k that we did not accept, we were asked what we had anticipated. No surprise - after a phone call to the regional manager our expected costs were approved. (Nearly a 50% reduction). Communication between regional and national office was very poor. It was only after numerous phone calls and emails that a start date was agreed. The installers were excellent - the shining stars of the company; clean, tidy and efficient. Claims of the original sales person to reduce noise were completely unfounded (have noise monitor levels to evidence complaint). Despite phone calls. no response to our concerns - maybe because in true faith we settled in full so they don't have to fight for their money. Original agreement with Frank (salesman) to come to 'sign off' the installation is not being completed - perhaps the company don't want to admit no reduction in noise? Very disappointing and not what was promised. Proceed with caution and would not recommend.
Date of experience: June 26, 2025
Workmen turned up early and worked hard for three days straigh they were polite and friendly and it was such hot weather, not once did i hear them complain what a wonderful team on conservatory fitters - Damian and Chris
Date of experience: June 26, 2025
I would rate them in the minus’ if I could. The work they carried out on my relative’s house was absolutely diabolical. Turned up with a really inexperienced, unprofessional team and with the wrong ordered windows. Afterwards, continued cancelling and rescheduling appointments to mend the work - leaving her throughout storm Eunice in Feb 2022 with large cavities and leaking windows. Fast forward to now, they have won their court hearing for her to pay the full amount for their ‘service’ because they deceptively got my aunt to sign just to ‘confirm their visit’, however the small print entered her into a new contract. So if you do choose this company, I would be weary of them this at very least. The whole experience with them has been a travesty. I would not trust them to go anywhere near my house. They are nothing more than cowboy builders.
Date of experience: June 26, 2025
Thankyou to the roofer and the apprentice and plasterer for the excellent job they have done for our small extension. Very polite and friendly, would recommend highly
Date of experience: June 26, 2025
Installers, Jack and Luke, phoned ahead of time to let me know their eta. Turned up on time, made sure i was happy with the work once completed and kept the mess to a minimum. All in all very happy with the work that was done by them
Date of experience: June 26, 2025
