First Home Improvements
View company profile →
Not what they claim
Beware of the initial quote - it is not what will be the final quote. After a quote of over £20k that we did not accept, we were asked what we had anticipated. No surprise - after a phone call to the regional manager our expected costs were approved. (Nearly a 50% reduction). Communication between regional and national office was very poor. It was only after numerous phone calls and emails that a start date was agreed. The installers were excellent - the shining stars of the company; clean, tidy and efficient. Claims of the original sales person to reduce noise were completely unfounded (have noise monitor levels to evidence complaint). Despite phone calls. no response to our concerns - maybe because in true faith we settled in full so they don't have to fight for their money. Original agreement with Frank (salesman) to come to 'sign off' the installation is not being completed - perhaps the company don't want to admit no reduction in noise? Very disappointing and not what was promised. Proceed with caution and would not recommend.