Review summary

Fashion Szn has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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SS

Sue Scraggs

5 out of 5 stars
Was a little apprehensive about…

Was a little apprehensive about ordering after a couple of negative review but I’m so pleased I did, I ordered several dresses as was unsure of sizes with it being my first order needless to say I only ended up returning one lol I had no issue with returning the dress or getting a refund and the customer service was excellent, so please with myself for not being put off from negative reviews and will certainly be ordering in the future and would definitely recommend 😁

EW

Ellen Ward

5 out of 5 stars
Summer dress

So happy with my dress for summer wedding! Love it ❤️ Ordered a few sizes as I am heavy chested and struggle with sizing, great service on returns.

L

Lacy

5 out of 5 stars
Amazing dresses

Amazing dresses. Fit is amazing. Would definitely recommend and return

PB

Polly B

5 out of 5 stars
Great online retailer

Amazed by the quality of these dresses. I did end up returning one as I over ordered. Delivery was speedy and the returns process was super simple (wish more online retailers were like this). Will 100% order again

Company details

Fashion & Beauty

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All reviews

103 total • Write a review

Showing 31 - 40 of 99 reviews
MC
2 out of 5 stars

To much hassle

Bought direct off site, delivery was fast enough for dress, dress was nice but to big for me, Return portal didn’t work so emailed them 2/3 times before I got a reply, communication was good enough after that they received returned dress on the 28th april, i received email to say would receive refund within 14 days which would have been yesterday due to bank holiday weekend, still no refund received, emailed them yesterday they said it would be processed the same day, emailed them today to see if it was refunded they said it was done yesterday but could take few days to go to bank, received another email today to say it being processed but could take up to 10 days to get it in bank, if it supposed to be done within 14 days then that how it should be done, would put me off buying again to much hassle. I don’t know how that review was left for this shop as was supposed to be for curve wow

Date of experience: May 20, 2025

S
1 out of 5 stars

Very slow refunds if you ever get one.

Very slow refunds if you ever get one. I returned an item which through tracking I can see was delivered back to them on the 15th of April. I received no confirmation the return had been accepted or that a refund would be issued. After over 3 weeks of waiting I sent an email to check on its progress and was told it would be chased up. I had to then send another email a week later as I still didn’t have an update or a refund. I eventually had a response saying it would be issued but again I’m still waiting 6 weeks later for this. I definitely wouldn’t recommend them but make sure you check when returning items that you get your money back! In response, I received an email from the fashion szn Team yesterday with image showing the refund was not processed until the 14th of May, so the fact it was issued as soon as received is not true, an apology without accuses blaming it on others would be appreciated.

Date of experience: May 19, 2025

CL
5 out of 5 stars

Absolutely fantastic

Absolutely fantastic range and true to size fitting. 4 dresses purchased and everyone always asks where they are from. Keep up the range.

Date of experience: May 15, 2025

LA
4 out of 5 stars

Lovely dresses, good quality!!

Lovely dresses can’t fault the designs, fabric ect, the only reason I dropped a star is I’m STILL waiting on my refund. I have emailed & they have updated me saying it was done yesterday (day 13) but still feels a lengthy time to wait for a refund even if it’s in their timeframe (if I receive it in my bank today) but maybe I’m just use to the bigger companies refunding your money within a couple of days.

Date of experience: May 14, 2025

eb
5 out of 5 stars

Always quick to respond

Always quick to respond, only just started ordering from them and know sizing and styles.Very helpful,when I need computer help.

Date of experience: May 12, 2025

TG
1 out of 5 stars

Bad quality

Bad quality. Ordered size 16. Fits my size 10 daughter. Waste of money

Date of experience: May 12, 2025

Hl
5 out of 5 stars

Happy customer…

I have 3 dresses and 2 beach kaftans from Fashion Szn and am really happy with them all. They are good quality and delivered quickly. I wish there was a telephone number to contact their customer service team but they do respond to emails. Very happy with all my purchases and I will be buying in the future.

Date of experience: April 29, 2025

Cg
1 out of 5 stars

Bad return policy for US customers

If you are a US customer, returns are not an option! Why sell to the US? The cost of my return was going to be $300 to send back to the UK I just donated $200 worth of clothes that did not fit. They should make this clear to the US customers before they make a purchase. Even if it’s stated on the site, who from the US is going to pay $300 to return an item to the UK? We can shop here in the United States with free returns and honestly the clothes I ordered were not the best quality. It’s my honest opinion.

Date of experience: April 27, 2025

Mc
5 out of 5 stars

Omg what a wonderful dress it fitted…

Omg what a wonderful dress it fitted perfectly & colour is lovely

Date of experience: April 25, 2025

AS
5 out of 5 stars

Amazing communication

Amazing communication with their customer services team. Cancelled my order when I decided on two other dresses to by for weddings I’m going to this year. Great quality and great fit for the curvier woman.

Date of experience: April 23, 2025

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