EZ Car Care has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
This company have been nothing but outstanding in dealing with undelivered packages which was no fault of theirs A lovely lady named Annmarie resent my order with DPD and I received it within two days, as for their products more than worth the money and this is from an Autoglym addict…my only problem is i feel i want it all now…in full transparency the snow foam is just ok but gonna give it another chance🤞🏿
So this company has had alot of negative comments. Im here to say the opposite. The products EZ car care make are by fair some of the best in the UK. My car has never looked so shiny. Products are easy to use with clear instructions on the bottle. Even when there miss an item(s) of the order there then go above and beyond to make sure it gets to you the next day. I would also like to mention the friendly lady who answers the phone. She was very passionate about the products and was also very professional and couldn't have helped me enough. So thank you EZ Car Care.
I place an order with this company over a week ago and paid over £100 .I had no email conformation but a load of adverts from them . After a week I contacted the office and was greeted with a rude hello and the young girl ob the phone told me that they just changed over to a new system and apologised for the late order . She then told me that it will go out that day for an over night tracked delivery . No email or tracking number nothing and when I email there customer seres the email just gets rejected and bounced back . I will be now going back to credit car company for a refund .
Used these products previously, and decided to restock. Order placed beginning of June and it seems after a delay the order was damaged in transit. Struggled to make contact, however managed in the end and since received a delivery. Disappointed that the Wheel Armour was replaced by Fusion but it still does a good job. As long as the deliveries continue to be a success I will order again.
No description available yet.
Website
www.ezcarcare.co.uk889 total • Write a review
Well, the website is good, the products (when finally arrived) are OK, not the best but far from the worst and have done a good job for the weekly maintenance wash. But, I paid extra for fast delivery, so why did it take over 3 weeks!? I chose fast delivery thinking it would be 3 days max, but on their website, it doesn't say how long the delivery will be! This alone will stop me from using them again. Rather pay more for Auto finesse, or even just Autoglym at the local halfords.
Date of experience: June 18, 2025
Awful company no answer from emails or phone total scammers no communication cannot stress enough that people should not use these thieves.
Date of experience: June 18, 2025
EZ Car Care 0:29 0:29 DO NOT BUY OFF THESE THIEVES! Where do I start? Their products are of the absolute poorest quality and more than likely from China! They owe my husband a refund after waiting 3 weeks for an item which he was told continually had been sent out? Been delivered to another address twice, which is definitely not ours! Wouldn't mind but they are only a 20 minute drive away! Refund promised numerous times, and had enough of chasing now! If they are so desperate for the money they can keep it, or maybe we will just have a drive down, can't ignore us then! Customer service absolute appalling, products are of the worse possible kind, and they are thieves! Remember people READ THIS BEFORE PURCHASING!!! really wish we had read the reviews! I WILL BE CONTACTING TRADING STANDARDS
Date of experience: June 18, 2025
Absolute JOKE of a company!!!!Ordered my stuff on 5th June,and STILL waiting on it getting delivered.2 emails sent,and surprisingly enough I didn't get a reply.If you want proper customer service,shop elsewhere as these clowns are just cowboys!!!!
Date of experience: June 18, 2025
No correspondence following placement of order and unable to make contact via e mail or phone. Appears to be a SCAM.
Date of experience: June 17, 2025
Absolutely disgraceful company. Placed an order at the beginning of June and items still not received. Tried customer service and no response. Just reading all the reviews and the company have a poor reputation for non delivery of items. Avoid at all costs!!
Date of experience: June 16, 2025
US
Bought from this company previously. Never on time, don’t mind a few days but a week since order placed no sign of dispatch or item, email sent, phone call through all day no answer. They Send 10 emails a day with offers but no customer service what’s the point in that. Might be my last purchase from EZ plenty, company’s out there provide decent products for same price and by looks of it probably a better service.
Date of experience: June 16, 2025
Shocking delivery, had to complete a dispute with my credit card to get my money back as no response from EZ ? Bizarrely I guess all the negative reviews probably would have reordered like I would as the product is good but no chance, this company must be haemorrhaging money losing fresh orders and refunds. Management need to have a good look at themselves.
Date of experience: June 16, 2025
Same old same old, ordered, still waiting, no reply to emails, seems a common theme doesn't it ? Really, it is a shame as the products are great, but if you can't get what you've ordered why bother ? This'll be my last order from these guys as the products are great, but the customer service and delivery time is worse than awful
Date of experience: June 16, 2025
