EZ Car Care has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
This company have been nothing but outstanding in dealing with undelivered packages which was no fault of theirs A lovely lady named Annmarie resent my order with DPD and I received it within two days, as for their products more than worth the money and this is from an Autoglym addict…my only problem is i feel i want it all now…in full transparency the snow foam is just ok but gonna give it another chance🤞🏿
So this company has had alot of negative comments. Im here to say the opposite. The products EZ car care make are by fair some of the best in the UK. My car has never looked so shiny. Products are easy to use with clear instructions on the bottle. Even when there miss an item(s) of the order there then go above and beyond to make sure it gets to you the next day. I would also like to mention the friendly lady who answers the phone. She was very passionate about the products and was also very professional and couldn't have helped me enough. So thank you EZ Car Care.
I place an order with this company over a week ago and paid over £100 .I had no email conformation but a load of adverts from them . After a week I contacted the office and was greeted with a rude hello and the young girl ob the phone told me that they just changed over to a new system and apologised for the late order . She then told me that it will go out that day for an over night tracked delivery . No email or tracking number nothing and when I email there customer seres the email just gets rejected and bounced back . I will be now going back to credit car company for a refund .
Used these products previously, and decided to restock. Order placed beginning of June and it seems after a delay the order was damaged in transit. Struggled to make contact, however managed in the end and since received a delivery. Disappointed that the Wheel Armour was replaced by Fusion but it still does a good job. As long as the deliveries continue to be a success I will order again.
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www.ezcarcare.co.uk889 total • Write a review
This would be a zero star purchase product by mistake through shop now removed all my cards off shop. Sent 4 emails from the 4th of Feb till the 20th of Feb and they waited till item was dispatched on the 20th of Feb told me not to accept delivery which I did not but amazon left near bin. Now saying they do not accept returns for distance selling is that not against the law.
Date of experience: February 19, 2025
This is the second order. Waited over three weeks, still no delivery. I am bombarded by advertising but no delivery. I have to wonder if the whole thing is a scam, and they will be emigrating as millionaires, just before they go to jail.
Date of experience: February 15, 2025
This is the worst company at posting out orders, they take your money and you even pay extra for 4/6 days delivery 3 weeks later and nothing. Customer service is a joke. AVOID THIS COMPANY EZ CAR CARE. I wish I could give it no stars that's how bad it is, just look at the reviews lately everyone complaining about the same thing.
Date of experience: February 15, 2025
Joke firm,I ordered on 27/1/25 today is the 15/2/25 and still no delivery I had an email on the 7th of February thanking me for my patience and over a week later still no email to say it’s been despatched,but hey it’s good to know they’ve all been working on a new website and site and branding so we can order more stuff and not get it,I for one won’t be ordering from them again absolutely diabolical company take your money then nothing
Date of experience: February 15, 2025
I have ordered twice from Ez Car Care - 1st time delivery time was ok ish - just over a week - 2nd time delivery took 18 DAYS It’s a real pity their service is so bad because the products seem really good ! So buyer beware - don’t expect it quickly and frankly don’t advertise what you cannot fulfill !
Date of experience: February 14, 2025
Order placed 28th Jan, now 14th Feb and still no order or update apart from warehouse is busy. No other response to my emails. But they can send me several emails daily with offers they have which they can’t then fulfill
Date of experience: February 14, 2025
