sliding doors fitted
Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements
EYG Home Improvements
Reviews 816•
4.2
Construction & Manufacturing4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Faultless
Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.
Order costing 33,000 with EYG they mess it all up
EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by £2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.
Pushy Sales -You’ll Never Get Rid
It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the ‘best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.
Company details
Information provided by various external sources
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Contact info
🌐
Website
www.eygwindows.co.uk
All reviews
816 total • Write a review
Showing 71 - 80 of 812 reviews
MJ
Poor quality conservatory build, no customer services.
9 months into my experiance with EYG I still do not have a completed conservatory. No issues ordering or with the brickwork stage, besides delays. Once the frame arrived so did the issues. Rude swearing/smoking staff, Stanley knife left on site in garden (I have young children), floor not level, roof not aligned, electrics not finished, draughts and gaps the list goes on. Today marks 28 days since I complained for the 3rd time to EYG, no reply or contact from them since.
Date of experience: January 9, 2023
DI
Dr. I
US
It took over a month to get my deposit…
It took over a month to get my deposit back after I cancelled the contract. They kept several hundred pounds and refusing to return that money. I cancelled the contract as at the very last moment they wanted to add thousands of pounds to the price. This they trying to justify that my house was built on piles when I demonstrated this was not correct in trying to justify that it was built on a raft. This is not true. I have contacted a civil engineer and architect plus check with the local council and my house is build on standard foundations, they refused to accept my argument and say that the years of experience of right, but clearly more right than these highly qualified experts. I have been told that this is a classic ploy double glazing salesman use. When we negotiate a price, they first wanted to charge a very high price and I refuse they dropped it instantly. Apparently this is their standing approach and they look to find other ways to get the money back to maximise the large profit. You may read on this site how they try to justify what they’re doing and telling everyone that I’m wrong when I had that verified by experts and I’m not wrong. I also requested under the data protection act all the information about me and they have not bothered to do that, and indeed I believe I’ve been awkward and try not to, I will have to report them accordingly. I have since found out that there are many dissatisfied customers with this company and that they are constantly trying to get more money out of everyone. If you want my experience to support you in decision-making of which company to go to then it is that they are not one that I would ever trust.
Date of experience: December 23, 2022
RF
Fascias
Your fitters were on time, very polite and friendly. They completed the work to a very high standard and I was so impressed with how they left the job at the end
Date of experience: December 16, 2022
MD
Toys out the pram moment.. You blew it
We were looking at replacing a front door and front room window. EYG guy came round to quote. Got down to what we wanted quickly, no waffle and timewasting small talk, he got us a price quickly. £2200, which then turned into "if we say you queried about it over the 'Black Friday Weekend' we could do for £1980". Even better. I felt fairly happy and comfortable with this price, but I personally don't part or commit to spending 2 grand in a heartbeat. I wanted to just have a double check on finances, get used to it, sleep on it. Having expressed I wanted to do so, I was told well it won't be £1980 if you ring me tomorrow. So a little bit of pressure 'selling' (for want of a better phrase!) from Allan was applied to close the sale right there and then. Of course he could have done the £1980 price the following day if he wanted to, I got what he was trying to do. I told him I didn't mind if it was £200 more the following day, I "wanted to have a think about it". I asked for his card, in my mind he'd got us a good enough price (either one) but I just wanted a bit of space before committing. Asked for his card again, to which we got the words "there's my card, not that you will need it". Sale 100% Blown. Toys out the pram time. Talk about extreme unprofessionalism. He pretty much had our money up until that point, I was happy enough with the price, no one else was booked to come and quote. Talk about an awkward moment, EYG lost our money and any future business, recommendations etc. All now gone to a local competitor.
Date of experience: December 14, 2022
rt
New window in back bedroom / Fascia / Soffit / Guttering
They had a simple task of putting a window frame in, it took 5 visits to my house to finish the job, 1 visit should have been another. They fitted new fascia / soffit / guttering 2 visits?1visit should have been another. It is the time wasted waiting in, not knowing if it is morning or afternoon they will be calling I had EYG in 38 years ago to install my double glazing in my house, no problems with the double glazing in 38 years, would I have them back again Yes, they do sort it out in the end
Date of experience: December 12, 2022
GD
Well after 12 months of having a Patio…
Well after 12 months of having a Patio door fitting Twice completely removed and refitted ( see our original review ) we have had the EYG door removed PLEASE DONT USE THIS COMPANY THERE FITTERS ARE ABSOLUTELY 💩 They are the only contractors that have made my wife cry with there poor standard of workmanship ( HOPE YOUR PROUD OF THIS EYG ) what a waste of money 10 year guarantee was more like 12 months door was not level and closed on its own we were so disappointed with the original fitters we don’t want EYG anywhere near our property ever again if I could give them zero stars I would and they still contact us to ask if we want any more work doing ( YOU MUST BE JOKING 😡) AVOID THIS COMPANY LIKE THE PLAGUE)
Date of experience: November 29, 2022
PF
Andy and Katie were a great team .
The team, young apprentice and a man , worked as a brilliant team fitting our Facia’s and soffits . Very professional ,polite and tidied up every evening. We thought it was really lovely to have a young lady working equal besides the men. She’s done two years with your company and loves it. Well done EYG
Date of experience: November 20, 2022
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