Review summary

EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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K
sliding doors fitted

Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements

E
Faultless

Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.

mh
Order costing 33,000 with EYG they mess it all up

EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by £2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.

Pushy Sales -You’ll Never Get Rid

It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the ‘best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.

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All reviews

816 total • Write a review

Showing 61 - 70 of 812 reviews
MB
5 out of 5 stars

Good hard working fitters always…

Good hard working fitters always courteous and helpful

Date of experience: February 3, 2023

JW
5 out of 5 stars

The fitter Josh and his assistant…

The fitter Josh and his assistant arrived at a pre advised time. They told us what window/door they were going to do. They cleaned up well each day. We are very happy with the install and product.

Date of experience: February 2, 2023

MP
5 out of 5 stars

Very good service

Everyone we spoke to or dealt with were always polite and professional. From initial home visit for quotation, and any contact via telephone to fitting. Very pleased with the new door & thank you to Dave & the fitting team who attended on the day, they were punctual and efficient. We are just awaiting some final information from the administration team. Very happy with the service provided.

Date of experience: January 30, 2023

S
5 out of 5 stars

Superb quality product, well fitted.

Superb product, well fitted. Clean and professional installation. Dean the fitter did a wonderful job, also kept a tidy working area. The finished job looks really nice. It also has a quality feel and a reassuring security feel too. Love the sound of it on opening and closing the door, the seals make a reassuring sucky/sealing noise (like a hermetically sealed container). Splendid job, very pleased.

Date of experience: January 25, 2023

S
5 out of 5 stars

Very happy with the team and service

I had all my windows and front door replaced, as well as a patio door installed. The work took 3 days (with a few minor finishes afterwards). The team who worked on my house were lovely, polite and cleaned after themselves (very important!). Reading through some of the other reviews I can see people had mixed feedback and not sure if this may relate to different teams, but I was under the Hull & South Yorkshire area and the group who worked at my home were great. With such work there are always things that one can complain about if they look for the "things that didn't go to plan", but it's all about how the workers approach it and resolve it, and I have no complaints and am very thankful for their service.

Date of experience: January 23, 2023

JM
5 out of 5 stars

Fantastic fitting

Fantastic customer service and help from the showroom in finalising door design. The 2 fitters were top class.....a fantastic job done....couldn't be any neater. Clean, tidy and a professional finish throughout.

Date of experience: January 19, 2023

D
5 out of 5 stars

A lovely new room from a very ordinary conservatory

After last summer's hot weather, I decided to have a solid roof on my (originally EYG) conservatory. The whole procedure went smoothly, from the original visit to discuss my needs, to the final refitting of the existing wall lights. The tradesmen arrived exactly when they said they would, although there was quite a long time, including Christmas and the New Year, in between. The workmanship was superb, they worked each day without a break, and the whole site was left clean and tidy when they left. I have had innumerable jobs done by eYG and I have to say this was the best by far.

Date of experience: January 18, 2023

LK
4 out of 5 stars

Orangery build.

We were originally given a date for starting orangery of January 2023 but a phone call from the company asked if they could start the brickwork in November 2022, to which we agreed. Richard arrived on given date and work was completed. In early January, the original date given, Kevin and Alan arrived to continue the work. They were very competent in their work and any problems that arose they worked round and completed the work on the given date. They were very pleasant and kept us informed of the process. The plasterer arrived on his given date and again was very professional. We now await second fix of electrics. So far we could not fault the company and would recommend them.

Date of experience: January 18, 2023

Rc
4 out of 5 stars

Final installation

Just had French doors fitted which now completes our whole house. It all went very smoothly thanks to Connor and Jordan who did an excellent job and were really clean and tidy. Full marks. Very pleased with the product - although there were a few issues with the window installation which is why I’ve only given four stars.

Date of experience: January 17, 2023

JR
2 out of 5 stars

We were promised (in writing) that the…

We were promised (in writing) that the conservatory would be finished at the end of October, 2022. It was finally finished January 11, 2023. Delays due to broken parts, glass, waiting for the electrician all caused much frustration on our part. We felt the conservatory would never be finished and wished we had never started. Calls to Head Office in Hull produced some results. The quality of the work when the workers were on site was faultless.

Date of experience: January 17, 2023

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