EYG Home Improvements
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Toys out the pram moment.. You blew it
We were looking at replacing a front door and front room window. EYG guy came round to quote. Got down to what we wanted quickly, no waffle and timewasting small talk, he got us a price quickly. £2200, which then turned into "if we say you queried about it over the 'Black Friday Weekend' we could do for £1980". Even better. I felt fairly happy and comfortable with this price, but I personally don't part or commit to spending 2 grand in a heartbeat. I wanted to just have a double check on finances, get used to it, sleep on it. Having expressed I wanted to do so, I was told well it won't be £1980 if you ring me tomorrow. So a little bit of pressure 'selling' (for want of a better phrase!) from Allan was applied to close the sale right there and then. Of course he could have done the £1980 price the following day if he wanted to, I got what he was trying to do. I told him I didn't mind if it was £200 more the following day, I "wanted to have a think about it". I asked for his card, in my mind he'd got us a good enough price (either one) but I just wanted a bit of space before committing. Asked for his card again, to which we got the words "there's my card, not that you will need it". Sale 100% Blown. Toys out the pram time. Talk about extreme unprofessionalism. He pretty much had our money up until that point, I was happy enough with the price, no one else was booked to come and quote. Talk about an awkward moment, EYG lost our money and any future business, recommendations etc. All now gone to a local competitor.