Very long winded!
Contacted this company on Monday requesting options but still nothing back. Dissapointed it has taken as long as it has! Decided to now look elsewhere.
Exchange Utility is a business energy comparison platform based in the UK, specializing in helping organizations find competitive rates for gas and electricity. By partnering with a diverse panel of up to 22 energy suppliers, the company provides businesses with an efficient way to compare energy prices and identify cost-effective solutions tailored to their specific needs. Targeting small to medium-sized enterprises, Exchange Utility aims to simplify the energy procurement process, enabling clients to make informed decisions regarding their utility services. The platform offers a user-friendly interface for users to access and evaluate various energy contracts, ensuring they can save on their utility expenses while maintaining reliable service.
Reviewers consistently praise Exchange Utility for its exceptional service, particularly highlighting the efforts of Hilary Caplan, who is described as professional, empathetic, and highly effective in securing better energy deals. Many customers report significant savings, with some mentioning reductions of over £4,000 annually.
The responsiveness and helpfulness of the staff, especially Hilary, contribute to a positive experience, making the process of selecting utility providers feel less daunting. However, a few reviews express concerns regarding the market dynamics and some unspecified issues, indicating that not every interaction is flawless. Overall, Exchange Utility is recognized for its strong customer service and ability to deliver substantial savings, leading to a predominantly positive sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 5.0 | 2 |
| Dec 25 | — | 0 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 4.0 | 1 |
| Mar 26 | 5.0 | 3 |
| Apr 26 | 5.0 | 3 |
| May 26 | 5.0 | 2 |
| Jun 26 | 5.0 | 2 |
| Jul 26 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service from Hilary, managed to get me a cheaper quote than an other broker”
“James Gaskell for E”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Exchange Utility is #1 of 5 on overall rating in this group.
60 reviews of Exchange Utility. Filter by what matters to you.
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Exchange Utility is a business energy comparison platform based in the UK, specializing in helping organizations find competitive rates for gas and electricity. By partnering with a diverse panel of up to 22 energy suppliers, the company provides businesses with an efficient way to compare energy prices and identify cost-effective solutions tailored to their specific needs. Targeting small to medium-sized enterprises, Exchange Utility aims to simplify the energy procurement process, enabling clients to make informed decisions regarding their utility services. The platform offers a user-friendly interface for users to access and evaluate various energy contracts, ensuring they can save on their utility expenses while maintaining reliable service.
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