Efficiency and coherence
Efficiency and coherence
Exchange Utility is a business energy comparison platform based in the UK, specializing in helping organizations find competitive rates for gas and electricity. By partnering with a diverse panel of up to 22 energy suppliers, the company provides businesses with an efficient way to compare energy prices and identify cost-effective solutions tailored to their specific needs. Targeting small to medium-sized enterprises, Exchange Utility aims to simplify the energy procurement process, enabling clients to make informed decisions regarding their utility services. The platform offers a user-friendly interface for users to access and evaluate various energy contracts, ensuring they can save on their utility expenses while maintaining reliable service.
Reviewers consistently praise Exchange Utility for its exceptional service, particularly highlighting the efforts of Hilary Caplan, who is described as professional, empathetic, and highly effective in securing better energy deals. Many customers report significant savings, with some mentioning reductions of over £4,000 annually.
The responsiveness and helpfulness of the staff, especially Hilary, contribute to a positive experience, making the process of selecting utility providers feel less daunting. However, a few reviews express concerns regarding the market dynamics and some unspecified issues, indicating that not every interaction is flawless. Overall, Exchange Utility is recognized for its strong customer service and ability to deliver substantial savings, leading to a predominantly positive sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 5.0 | 2 |
| Dec 25 | — | 0 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 4.0 | 1 |
| Mar 26 | 5.0 | 3 |
| Apr 26 | 5.0 | 3 |
| May 26 | 5.0 | 2 |
| Jun 26 | 5.0 | 2 |
| Jul 26 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service from Hilary, managed to get me a cheaper quote than an other broker”
“James Gaskell for E”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Exchange Utility is #1 of 5 on overall rating in this group.
60 reviews of Exchange Utility. Filter by what matters to you.
Efficiency and coherence
As Treasurer of a Methodist Church, I am responsible for negotiating energy contracts for the Church. Recently we have used Exchange Utility to advise us. Our contact, Hilary Caplan, has provided us with expert advice, guided us through the necessary documentation and has taken away the onerous task of finding the best deal for ourselves.
I am a repeat customer and it is always a pleasure to deal with Hilary Caplan as she helps her customers to take things step by step, answering questions in clear way. I couldn't manoeuvre my way around these sort of things without her
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We have been using Exchange Utility for the last 10 years and have always received the best advice, care and energy rates thanks to our fantastic advisor Hilary. She is a superstar who has saved our business lots of money and time sorting out our renewals. Thankyou Hilary!
Hilary again gave us courteous, efficient and friendly service and helped us secure good electricity deals for clean green renewable supplies as requested.
Hillary was very helpful and managed to save us quite a bit of funds.
We are a small village church and our adviser Hilary Caplan has arranged contracts for gas and electricity supplies, achieving savings for us by finding competetive prices. Contracts set up with easy to understand online procedure. A difficult job for us, made easy by Hilary's expertise and helpfulness.
Happy to recommend Hilary Caplan and Exchange Utility to any company wanting a trustworthy energy broker when considering service renewals. We have been reliant on Hilary for our replacement energy contracts for many years.
Hilary has been working with me for a few years now and on our lates contract renewal she has managed to save us over £10000 for our dairy farm Allan Alston
Had a quote from Hilary, spoke to her on the telephone at length, she was very knowledgeable, very polite and extremely helpful in sorting the best deal for us.
Great price and a great service. (Hilary Caplan)
I have been communicating with Hilary for a few weeks now, she worked tirelessly to find us the best deal for our service, she helped us with getting a refund on VAT that we were due as we are a charity. Excellent service, would highly recommend Ask for Hilary!!!
came back with the best price
Hilary explain everything to me and saved our church a lot of money over the term of the proposed contract.
My name is Anne Newport and I am treasurer of a church in Pelsall. Hilary Caplan of Exchange Utility helped me renew the electricity contract for the church some time ago and has just dealt with renewing our gas contract. She dealt quickly and efficiently to secure a contract which saved us money compared to the renewal quote. Nothing was too much trouble for Hilary; she even took the time to liaise with my colleague to discuss the details. I would not hesitate in recommending her skills.
Exchange Utility is a business energy comparison platform based in the UK, specializing in helping organizations find competitive rates for gas and electricity. By partnering with a diverse panel of up to 22 energy suppliers, the company provides businesses with an efficient way to compare energy prices and identify cost-effective solutions tailored to their specific needs. Targeting small to medium-sized enterprises, Exchange Utility aims to simplify the energy procurement process, enabling clients to make informed decisions regarding their utility services. The platform offers a user-friendly interface for users to access and evaluate various energy contracts, ensuring they can save on their utility expenses while maintaining reliable service.
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