Hilary has been very helpful as always
Hilary has been very helpful as always. She managed to save us thousands of pounds at these difficult times once again.
Exchange Utility is a business energy comparison platform based in the UK, specializing in helping organizations find competitive rates for gas and electricity. By partnering with a diverse panel of up to 22 energy suppliers, the company provides businesses with an efficient way to compare energy prices and identify cost-effective solutions tailored to their specific needs. Targeting small to medium-sized enterprises, Exchange Utility aims to simplify the energy procurement process, enabling clients to make informed decisions regarding their utility services. The platform offers a user-friendly interface for users to access and evaluate various energy contracts, ensuring they can save on their utility expenses while maintaining reliable service.
Reviewers consistently praise Exchange Utility for its exceptional service, particularly highlighting the efforts of Hilary Caplan, who is described as professional, empathetic, and highly effective in securing better energy deals. Many customers report significant savings, with some mentioning reductions of over £4,000 annually.
The responsiveness and helpfulness of the staff, especially Hilary, contribute to a positive experience, making the process of selecting utility providers feel less daunting. However, a few reviews express concerns regarding the market dynamics and some unspecified issues, indicating that not every interaction is flawless. Overall, Exchange Utility is recognized for its strong customer service and ability to deliver substantial savings, leading to a predominantly positive sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 5.0 | 2 |
| Dec 25 | — | 0 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 4.0 | 1 |
| Mar 26 | 5.0 | 3 |
| Apr 26 | 5.0 | 3 |
| May 26 | 5.0 | 2 |
| Jun 26 | 5.0 | 2 |
| Jul 26 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service from Hilary, managed to get me a cheaper quote than an other broker”
“James Gaskell for E”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Exchange Utility is #1 of 5 on overall rating in this group.
60 reviews of Exchange Utility. Filter by what matters to you.
Hilary has been very helpful as always. She managed to save us thousands of pounds at these difficult times once again.
I've dealt with Hilary a number of times over the years and have always found her to be very helpful and knowledgeable of the industry and always keen to offer the best rates to give the best savings. Another good job this time
Hilary has been very helpful in helping us save on our electric. She beat other quotes from the same supplier by £575per year. She was very helpful on the phone and easy to understand
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Thank you Hilary from Exchange Utility, as a result of the deal Hilary found my hairdressing business will save £500.
Such a great service! Hilary Caplan was very patient with us and really helpful. We are a charity that provides starter packs of household goods to those in need and always really busy, Hilary organised everything for us, which made a huge difference and managed to beat our current EDF prices by £722.41 per year. We are delighted as the saving can be used for items for our packs, which will help more people!
Hilary was very efficient in communicating with me about the church's energy costs. She rang when she said she would, and fully explained our options, taking time to understand our requirements. On behalf of Rainford United Reformed Church Susan Brooks - Treasurer
Hilary was FANTASTIC! We had a major dispute with our energy supplier, without Hilary's help, we would still be no further forward. Without hesitation, Hilary spent time on countless phone calls with myself, advising me on what's the best solution, using her amazing Industry knowledge. It's been a long and stressful 2 years of dispute, which we have FINALLY won. Thanks Hilary! Glenn @ Lloyd Packaging Ltd
I recently used Exchange Utility for our business energy comparison, and I am beyond impressed with the excellent service they provided. From start to finish, the process was smooth, and the team took care of all the details, making our business energy comparison effortless. A special shout out to Jan—she was amazing! Very helpful, knowledgeable, and went above and beyond to ensure everything was handled properly. Her dedication really made the whole experience seamless. Thanks to Jan, our monthly utility bills have been reduced over our six sites. The entire process was hassle-free, and the savings are definitely noticeable. I highly recommend Exchange Utility Services to anyone looking for business energy comparison. Their dedication to providing excellent service, especially Jan, truly sets them apart!
Sharon at exchange utility has helped me with our utilities for multiple business' over the last six months. Sharon has been extremely efficient and helpful, one or two of the utility companies really caused us some issues, issues that I wouldn't have even known where to start with. But no matter how many problems the utility companies have thrown at us, Sharon has dealt with them and taken all of the stress off my shoulders. I cannot recommend Exchange Utility enough.
Hilary has been very helpful, when we had signed a contract with her.vthe company we are with stated we were out of contract. Our invoices did not state this which resulted in high rates for being out of contract, together with the invoice being wrongly backdated with out of rate prices. Hilary arranged for the contract to be brought forward so we would only pay these high rates for.a minimum period. We can't thank her enough.
Hilary Caplin has now looked after 3 meters for me over a long period of time and has saved me about £2000.00 on the latest transfer. I find her to be so helpful and is always a pleasure to work with and has always given me a first class service. Hilary keep up the fantastic work and your helpful attitude Many thanks Paul from Devon
Just saved 1000 Easy painless previously organised electricity with Hilary dont hesitate
Having worked with Hilary at my previous company, when I started my new role and found out my gas contract was up for renewal I did not hesitate in calling Hilary again to source me the best possible deal. The process was swift yet thorough and very professional. I would have no hesitation in recommending Exchange Utility.
Thank you Hilary! We are delighted with your service. We will be saving £4000 a year on our bills!! Highly recommend your service.
Wath With Brampton Parish Church Council on behalf of Wath All Saints Parish Church and Christchurch Brampton have engaged with Hilary Caplan who has persevered over the week to date to support with our utilities. We are a large PCC made up of mainly aged trustees, whose motivation is good but abilities are often poor, thus the jigsaw pieces Hilary has had to pull together and guidance she has given has been greatfuly received. We are more than happy with the work invested at Hilary's end on behalf of Exchange Utility - particularly as I (the only non retired PCC member) have a full time position which has made Hilary's efforts even harder to navigate. Jacqueline Oliver Treasurer WWBPCC
Sharon was excellent in finding us a great deal and also in getting a long awaited refund from the energy company - would absolutely recommend
We have been using the services of Exchange Utility for our Freehouse Pub & Restaurant business, the advice helped us to keep the outgoings manageable. Communications were swift and efficient. We then asked them to assist with a Holiday Rental property nearby and again they were very helpful and set us up with new suppliers and guided us through all the stages. Would strongly recommend.
Pleased to work with Hilary Caplan again to secure two new gas contracts starting in 2025. Hilary helped me navigate a welter of quotes I received from 3 brokers, didn't apply sales pressure like some brokers, found good prices and had a better knowledge of Crown Energy (our chosen supplier) than other brokers. Nigel - Kingston Methodist Church.
I spoke to Hilary Caplan several times. She was very helpful and explained everything to me as this was the first time I had looked around for quotes. She was polite, friendly and kept in touch all through the process of changing to you. Definitely recommend as the process was seamless and quick. Thank you.
Exchange Utility is a business energy comparison platform based in the UK, specializing in helping organizations find competitive rates for gas and electricity. By partnering with a diverse panel of up to 22 energy suppliers, the company provides businesses with an efficient way to compare energy prices and identify cost-effective solutions tailored to their specific needs. Targeting small to medium-sized enterprises, Exchange Utility aims to simplify the energy procurement process, enabling clients to make informed decisions regarding their utility services. The platform offers a user-friendly interface for users to access and evaluate various energy contracts, ensuring they can save on their utility expenses while maintaining reliable service.
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