Review summary

EWT Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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mr

mark romano

1 out of 5 stars
EWT system contaminated my water supplybought a water filter system in 2015…

We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this is the same water as coming out of our taps to use. I couldn't work out where it was coming from. It turns out this resin paste was in fact resin balls leaking from EWT's water softener system. We had the system annually serviced by EWT so not happy that we have been using water contaminated with these resin balls. I have been asking EWT for a service for a number of weeks and still awaiting a response. I tried to remove the softener system from our water supply to find out that no isolation taps were fitted when it was installed.

MK

Marcin Kowalski

1 out of 5 stars
Not Recommended

Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. The first few years of use were absolutely fine. We were told that an annual service would keep our lifetime guarantee active. Although the service price increased year after year, it still felt like a good deal. Two years ago, I had my first issue with the filter. A technician came out and repaired it without any problem or charge. Unfortunately, in January of this year, the filter started leaking those small resin beads into the system again. This time, I was told the warranty only covers labour, not parts, so I had to pay for the repair. At the same time, several of my neighbours also began to complain about EWT’s customer service. I learned that the company had changed ownership – and ever since, it seems like they only care about making money rather than honouring their original commitments. It’s a real shame that such a good company with excellent service in the past has gone downhill like this. Never again.

M

Marv

1 out of 5 stars
Very disappointing customer service

Very disappointing customer service. I was instructed to contact them via the email address provided, which I did. However, it has been 48 hours, and I’ve received no response whatsoever. This level of service is unacceptable and reflects poorly on the company.

KC

Kathleen Casey

5 out of 5 stars
Matthew....an excellent service engineer.

Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very satisfied customer ....will definitely ask him to service our unit again.

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Showing 81 - 90 of 578 reviews
kp
1 out of 5 stars

The worst customer service in the…

The worst customer service in the country! If anything happens to your boiling water tap they will not fix! Receiving bills when work has not been finished and all around terrible company would never recommend!

Date of experience: March 9, 2024

S
1 out of 5 stars

Never purchase EWT water softener

Never purchase EWT water softener. I'm a customer of EWT from 2019, their customer service is really poor. If there is a leak with the watersoftener also they dont address.Its a waste of money and this will cause damage to your house. Firstof all, very difficult to get hold of them via phone or app and they dont have enough engineers to fix the water softener issues

Date of experience: March 8, 2024

SL
1 out of 5 stars

Avoid, poor customer service.

Placed order 01129204 for a softener service and 10 bags of salt total value 318e ,when the engineer arrived they had no salt and informed me I only paid for a service. I was left without salt despite having placed an order 10 days prior. From the start this order hadn't gone smoothly. I selected "not available for service anytime" when ordering and asked for a late afternoon appointment, despite this I got an early morning appointment, i asked for a reschedule and had to wait a week before i got a date, not before contacting your customer care via web chat to ensure I definitely got an afternoon appointment. I also got the appointment to a different number than the one I entered. I entered my work mobile so i would always be reachable but instead the SMS messages and calls from the Engineer all went to my older personal phone which i would have used on previous orders. I got an appointment for 23/02/24 between 4.30 and 6 so I arranged with my boss to be able to leave work at 4. However I got a call from the engineer at 2.40 saying he was outside my house, I told him I had arranged to leave work at 4 as per SMS appointment details he attempted to reschedule on the phone with me. I said this wasn't acceptable and had to get permission from my boss to leave earlier than I had previously agreed. All this is out of my own pocket as I had to clock out. I sent an initial mail on this to customer care but never received any reply or acknowledgement. It took me a few subsequent attempts contacting EWT before on 02/02/24 receiving a date for my salt that I ordered on the 11th to be delivered, that date was today the 6th of march. I have had no salt in my softener for the past few weeks. I got an SMS stating my delivery was scheduled between 5.09 and 6.24pm as i had asked for a late afternoon appointment to suit work schedule, again i got a phone call at 15.04 from your engineer saying he was outside my house ( no advance notice as was promised by your customer service agent) your Engineer also stated he had 14 bags of salt for me - great i thought a good will gesture from EWT. I told him I had arranged to leave work at 4.30 as per SMS appointment details Again i had to arrange with my Boss to leave work earlier than expected, all in this ordering process has cost me about 4 hours of lost pay in work, when i arrived at my house this the engineer was gone and there were 10 bags of salt left outside my door. I have to say this has been a very poor customer service experience, what is the point of specifying visit times so a customer can plan their work schedule to suit if your company doesn't stick to those schedules. Also why was my order of a service and Salt messed up from the start and why did it take so long with so much intervention from me to get it rectified. What if any goodwill gesture are EWT willing to make for lost time at work here, and why can't i Leave a google review despite when i google your company i see so many positive google reviews? I am leaving this review for EWT uk as i can't see any options to leave a review for EWT Ireland also it seems all my calls to EWT were routed to the UK anyway TLDR avoid, very poor customer service.

Date of experience: March 6, 2024

KF
1 out of 5 stars

I had an agreement with this company…

I had an agreement with this company (to service the system at my home as one service charge, I needed two softeners because of the water feed ) they honoured the agreement for 4 years and then renaged, my advice is avoid this company as they can't be trusted and customer service is awful.

Date of experience: March 6, 2024

JS
2 out of 5 stars

Very expensive service for 10 minutes…

Very expensive service for 10 minutes work. Paid €178 for annual service which involves changing the filter under sink which costs €20. They then check the system which takes 5 minutes. The man that did the service was nice and professional but this is a rip off from EWT who's systems aren't cheap to begin with.

Date of experience: March 5, 2024

RM
1 out of 5 stars

Terrible customer service

We went with this company and have had no issues until we can home to a massive leak under the sink. We had to call an emergency plumber out. The plumber explained that when the engineer installed the water softener he turned the tap to the side (to turn the water off). He tightened the nut too much and it cracked. We were forced to pay 375€ for a plumber on a Sunday. I’ve called twice and emailed 3 times and have nothing back. I’m disgusted with the customer service regarding this issue.

Date of experience: February 28, 2024

AS
1 out of 5 stars

Dont Use this company

Initial complaint raised on the 4th of January via email. I would like to put a complaint in writing in relation to the significant delays we have faced in waiting for a EWT reinstall for our water softener after it was De installed on the 10th of November 2023. We moved into a new home at on the 21st of November, and what followed was a series of phone call to book, installations, confirmed bookings and subsequent cancellations, which in my opinion is unacceptable. I have confirmation texts stating that an engineer visit was booked on the 4th of December 2023, then on the 7th of December 2023, then I have a text as we chased further appointments on the 11th of December, stating that you are sorry in the delay getting your appointment date, another text from the 15th of December stating the same, we are now in January and after several follow-ups we are told that an engineer will be visiting on the 9th of January, however, this is only after we chase this today on the phone, we have not received a text confirmation as of yet. The Engineer finally came on the 15th of January. I had no response from EWT to the email of complaint so on 21/1/24 I sent the following : I am writing to inform you that I have not received an email of acknowledgement, nor have I received a response for the complaint below. It has now been 17 days since this email was sent. I will try to look online for their regulators so see if this complaint can be fed back to them as well.

Date of experience: February 12, 2024

RR
5 out of 5 stars

Excellent filter service

I got my filter from Vladimir.He was very quick with the installation. Thanks for the great service.I love the way water is limescale free now. I would recommend Vladimir for the installation. Thank you

Date of experience: February 10, 2024

VP
1 out of 5 stars

Worst customer service

Worst customer service They can't deliver the filter even after 2 weeks and don't even know when they can deliver.

Date of experience: February 8, 2024

w
1 out of 5 stars

Avoid - horrible service for existing customers.

I do not recommend EWT. Softener + filters and Reverse Osmosis were installed almost 6 years ago. I serviced those regularly with EWT but the cost of annual service kept creeping up so I switched to another vendor (25% less expensive). I have this serviced last January. This weekend the resin beads have been flowing from the softener, contaminating our tap water and probably whole inhouse water supply. I called the EWT to ask for call out and fix to the machine, of course paid, but I was told thet despite system just being serviced I need to first pay Eur 204 for service before a technician will arrive to even have a look at the machine. "Extortion" is the only word that comes to mind.

Date of experience: February 6, 2024

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