EWT Water
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Dont Use this company
Initial complaint raised on the 4th of January via email. I would like to put a complaint in writing in relation to the significant delays we have faced in waiting for a EWT reinstall for our water softener after it was De installed on the 10th of November 2023. We moved into a new home at on the 21st of November, and what followed was a series of phone call to book, installations, confirmed bookings and subsequent cancellations, which in my opinion is unacceptable. I have confirmation texts stating that an engineer visit was booked on the 4th of December 2023, then on the 7th of December 2023, then I have a text as we chased further appointments on the 11th of December, stating that you are sorry in the delay getting your appointment date, another text from the 15th of December stating the same, we are now in January and after several follow-ups we are told that an engineer will be visiting on the 9th of January, however, this is only after we chase this today on the phone, we have not received a text confirmation as of yet. The Engineer finally came on the 15th of January. I had no response from EWT to the email of complaint so on 21/1/24 I sent the following : I am writing to inform you that I have not received an email of acknowledgement, nor have I received a response for the complaint below. It has now been 17 days since this email was sent. I will try to look online for their regulators so see if this complaint can be fed back to them as well.