Review summary

EWT Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

mr

mark romano

1 out of 5 stars
EWT system contaminated my water supplybought a water filter system in 2015…

We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this is the same water as coming out of our taps to use. I couldn't work out where it was coming from. It turns out this resin paste was in fact resin balls leaking from EWT's water softener system. We had the system annually serviced by EWT so not happy that we have been using water contaminated with these resin balls. I have been asking EWT for a service for a number of weeks and still awaiting a response. I tried to remove the softener system from our water supply to find out that no isolation taps were fitted when it was installed.

MK

Marcin Kowalski

1 out of 5 stars
Not Recommended

Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. The first few years of use were absolutely fine. We were told that an annual service would keep our lifetime guarantee active. Although the service price increased year after year, it still felt like a good deal. Two years ago, I had my first issue with the filter. A technician came out and repaired it without any problem or charge. Unfortunately, in January of this year, the filter started leaking those small resin beads into the system again. This time, I was told the warranty only covers labour, not parts, so I had to pay for the repair. At the same time, several of my neighbours also began to complain about EWT’s customer service. I learned that the company had changed ownership – and ever since, it seems like they only care about making money rather than honouring their original commitments. It’s a real shame that such a good company with excellent service in the past has gone downhill like this. Never again.

M

Marv

1 out of 5 stars
Very disappointing customer service

Very disappointing customer service. I was instructed to contact them via the email address provided, which I did. However, it has been 48 hours, and I’ve received no response whatsoever. This level of service is unacceptable and reflects poorly on the company.

KC

Kathleen Casey

5 out of 5 stars
Matthew....an excellent service engineer.

Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very satisfied customer ....will definitely ask him to service our unit again.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

582 total β€’ Write a review

Showing 101 - 110 of 578 reviews
Vj
1 out of 5 stars

Rubbish company Rubbish Service …

This company does not deserve even 1 star. Our appointment was cancelled 10 minutes before the scheduled time which wasted my day off. No call/messages after that for 10 days until I chased them today. Now they are saying engineer won't be able to come until 10th January 2024 as they are all off enjoying Xmas while us customer suffering. We have 2 special need kids with skin Conditions and they are going to suffer as we have no salt left. Rubbish company, Rubbish service and getting too expensive year by year. Our honest advice- Do not use this company or buy anything unless you want to suffer like we do.

Date of experience: December 21, 2023

MZ
1 out of 5 stars

Not the EWT as it was

I've been a loyal customer of EWT Water for a solid ten years. This company, which I once held in high regard for its efficient installers and exceptional customer service, has taken a nosedive in quality. The decline in service this year is not just disappointing, it's unacceptable. Trying to book a timely service has become a futile endeavor, met with nothing but delayed responses and unfulfilled promises. And if that wasn't bad enough, their customer service has deteriorated to a point of being outright rude and utterly unhelpful. It's a stark contrast to the once commendable standards they upheld.

Date of experience: December 19, 2023

DS
1 out of 5 stars

Be wary of incompetent engineers

Got a Dual softener installed over a year ago, persuaded to go for this by the sales people because its more salt efficient. No complaints during first year, 25kg bags of salt lasting 3 month spells. However then I did their recommended yearly check, since this check was done im struggling to get a bag of salt to last one month. Another engineer looked into it later and still no change. I could have just not bothered with the yearly check saved money both doing this check and on salt. Dont know what to do if the standard of their engineers has gone down in a year, my only hope is to get the guy who installed it. Tip for everyone is to try and take a record of your settings, these guys need watching

Date of experience: December 16, 2023

VN
5 out of 5 stars

Andrew - amazing customer service

Andrew took my call, noted my concerns with great patience. He said he'll pass on the details to the engineer and call me back with an update. I wasn't expecting a call back, but was sweetly surprised when Andrew called and provided an update. Amazing customer service

Date of experience: December 15, 2023

SP
1 out of 5 stars

Water softener doesn't do the job.

Water softener doesn't do the job. I tried getting hold off CS team to address the issue and had to constantly chase to get an answer. Their ops process of booking a service is like working with windows 95, very old. You have to wait 4 working days to get an appointment and if the planning team book a date and it's not the suitable for you, and if you think rebooking is straight forward a simple call..... Naah, they don't have the power to rebook. You will be put in queue like you just contacted them for the first time. Yes, back to the beginning!! Other issues: Technology fail: EWT App returns an error and gives the option to arrange a call back. However, no one calls!! YAY!! CS team: not upto the mark. I explained the problem to Steph (CS advisor) and constant fail of everything I do and unable to get a booking, I get a mechanical answer that she is unable to do anything. This is the protocol. I asked to speak to a manager. She won't transfer and I have to email. Apparently thats the protocol. I even told her in the first place that I needed a booking on a specific day as I have a job and can't do all days but they decided to do exactly what I don't want. And no concern whatsoever. And she is unable to do much. Protocols!! I have to go back to the queue. And guess what, me trying to get answers, she hang up on me saying I'm rude.

Date of experience: December 13, 2023

BP
5 out of 5 stars

Had a great customer service.

Had a great service today regarding the move of water softener due to house move, Andrew really helped to sort the bit of late request, was very understanding of the situation.

Date of experience: December 12, 2023

FM
1 out of 5 stars

Hopeless, hapless and totally unprofessional- Beware!

No idea why this company has gone from being first class to absolute rubbish over the past few years. Annual service appointments are a joke. Multiple texts are sent to book service appointments, these are then ignored. Appointments are booked weeks in advance and then cancelled hours before the engineer is due to arrive. I cetainly would not recommend this company as a reliable supplier for water softening.

Date of experience: December 12, 2023

LC
5 out of 5 stars

Very helpful delivery driver

Very helpful delivery driver, stacked my 8 packets of salt in my garage. He even moved items that were in the way to stack efficiently.

Date of experience: December 6, 2023

D
1 out of 5 stars

Awful service

Awful service Serviced 3 weeks ago. Not worked since. I have been with this company for 10 years Took 3 weeks to get another appointment. Due today did not turn up. Spoke on phone to them. Someone should have phoned me to tell me this appointment has been cancelled and reschedule for another 2 weeks. I don't know what has happened to this company but I advise anyone to think about the after service before using them. I have cancelled my service contract!!

Date of experience: November 28, 2023

RS
5 out of 5 stars

Great professional work

Great professional work. Reliable and no fuss.

Date of experience: November 26, 2023

Previous1β€’β€’β€’101112β€’β€’β€’58Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.