EWT Water
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Water softener doesn't do the job.
Water softener doesn't do the job. I tried getting hold off CS team to address the issue and had to constantly chase to get an answer. Their ops process of booking a service is like working with windows 95, very old. You have to wait 4 working days to get an appointment and if the planning team book a date and it's not the suitable for you, and if you think rebooking is straight forward a simple call..... Naah, they don't have the power to rebook. You will be put in queue like you just contacted them for the first time. Yes, back to the beginning!! Other issues: Technology fail: EWT App returns an error and gives the option to arrange a call back. However, no one calls!! YAY!! CS team: not upto the mark. I explained the problem to Steph (CS advisor) and constant fail of everything I do and unable to get a booking, I get a mechanical answer that she is unable to do anything. This is the protocol. I asked to speak to a manager. She won't transfer and I have to email. Apparently thats the protocol. I even told her in the first place that I needed a booking on a specific day as I have a job and can't do all days but they decided to do exactly what I don't want. And no concern whatsoever. And she is unable to do much. Protocols!! I have to go back to the queue. And guess what, me trying to get answers, she hang up on me saying I'm rude.