Excellent support and quick resolution!
I had some issues with my booking, but the team resolved everything very quickly. I’m really grateful for their fast and helpful service. Thank you!
2.9
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
eSky Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Ligg unna Esky!
Svindel, men gjort utspekulert. Dette firmaet må lære forskjell på lovlig og etisk riktig. De har lagd en nettside, som ja, sier at man er på esky sin nettside, men de har kjøpt annonseplass hos google som gir de førstetreffet, og første linja sier (f.eks) RYANAIR - BESTILL REISEN HER. Så, når man da er litt kjapp, så funker svindelen. Man går inn på nettsiden, og fyller automatisk inn info og klikker seg videre. Man er veldig nøye på å fylle inn riktig info og med å skrive inn kortnummer etc, så da blir man lurt av utformingen. De sier de er veldig tydelig, men det er ikke det første gang man er inne på siden. Det de tjener penger på er et "servicegebyr". De gjør ingenting. De har et script, som bestiller billetten for deg inne på nettsiden til flyselskapet, og som sender deg tid for å bekrefte. Om noe skjer, og du ikke kan reise, KAN du få igjen beløpet, men ikke servicegebyret. Så de lurer deg og flyselskapet. Og, les under her nå, på svaret som kommer fra de: "Vi er tydelige på at vi er et ledd mellom den reisende og flyselskaper, og det står tydelig på nettsiden at de er esky, og at det også står i terms and conditions". Seriøst bare les svaret som kommer 😂 Dette er skrevet etter svaret ble skrevet fra Esky: svarte akkurat som jeg skrev de ville.
They wrost travel company
I boght tickets to Italy with esky. The departure flights took 3 days before I was able to take off which made me miss the wedding we were attending. The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through. esky has not been helpful at all and refuses to help get me a refund. They keep dismissing me and I cant get to a erson to talk to to discuss my problem. I would NEVER use esky in my life. There is no way of communicating with them.
No stress
It is simplified and no complications with regards to filling the documents. I just love the smooth flow
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.esky.com
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
L
Lori
US
They are HORRIBLE
They are HORRIBLE! Literally the system changed my date when i was purchasing ticket and they would not change it when i contacted them immediately. then, they charged me MORE money for a much CHEAPER ticket and the itinerary i did not want. They were awful.
Date of experience: June 18, 2025
TD
Parto per Parigi tra 8 ore e non ho…
Parto per Parigi tra 8 ore e non ho ricevuto carte d'imbarco né è possibile fare il check-in online. Ho mandato un messaggio con il modulo di contatto e nulla. Ho provato a chiamare ma sempre "fuori dall'orario lavorativo" (alle 17 non si lavora più? E alle 7 del mattino?). Esigo urgentemente le carte d'imbarco.
Date of experience: June 18, 2025
RT
Geen aanrader
Voor mijn dochter en een vriendin een retour ticket Mallorca geboekt met bagage 15 kilo per persoon , ons keurig aan de afmetingen gehouden van de bagage mag het op eens geen reiskoffertje zijn 58 per persoon bij betalen terwijl er al voor dure bagage is betaald . Terug reis wordt dus het zelfde verhaal ! Waardeloos !
Date of experience: June 15, 2025
de
d. e.
US
I feel angry
I feel angry, disappointed, and deceived. eSky is a dishonest and misleading company. I thought I was booking directly with the airline because their website URL included the airline’s name. That already felt like a trick. I chose a slightly more expensive flight because it supposedly included checked baggage. After I paid — at a price that appeared about 30% lower at the start — I realized checked baggage was not included, and I had to pay extra. That was never clearly stated. I also paid for their so-called “All Risk Trip Cancellation Insurance”, which sounds like it covers everything. But it turns out it only applies if you're seriously ill or in an emergency — it does not cover cancellation due to being misled, even though I have clear proof of the deception. When I checked the airline’s official website later, I found a cheaper ticket that already included baggage. This was a total scam. I feel tricked and angry. I will never use eSky again and strongly advise everyone to book directly with airlines. eSky is not what it pretends to be — just a shady middleman profiting off confusion.
Date of experience: June 13, 2025
AA
Schnelle und effiziente Behandlung!
Schnelle und effiziente Behandlung!
Date of experience: June 11, 2025
SP
Comprei um bilhete easyjet por 85€ e no…
Comprei um bilhete easyjet por 85€ e no final foi debitado no mei cartão 118€ sem nunca este valor ter aparecido para minha autorização. Tentei cancelar a transacção mas sem sucesso.
Date of experience: June 10, 2025
KM
authorisation
Was easy to book the flight I wanted , however to get the visa debit card authorisation took much longer than I am used to in Europe.flight was not confirmed until the next day.
Date of experience: June 10, 2025
JE
la señorita taniya
la señorita taniya, me atendio y resolvio toda mis dudas, y fue muy cordial y amable
Date of experience: June 9, 2025
H
Wrong airport
We have a ticket from Milano Malpensia but when we arrived to the airport there was not a flight to Copenhagen the flight was from Milano Linate, now there is there month before we can expect to get refund from our expenses to a taxi between the airports the flight took place one hour before our ticket, there was no information from esky Travel
Date of experience: June 9, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.