Not a good experienceI
I am surprised that anyone is able to use this agent They never answer their phones or reply to messages. Not a great or professional estate agency. I would never use them again even if they did answer their phones.
4.9
Excellent
403 reviews
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Review summary
Equity Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Highly Recommended
The sale of the property was accomplished with a high level of proficiency with a successful market strategy. They were readily available to answer all questions. I highly recommend Alfie, Darren & Matt from the Hertford Rd. office,
A great selling experience
We chose to go with the Equity team because we really appreciated that, when they arrived to do the valuation, they were not pushy. We did not feel like we were being upsold, and they simply presented the facts. Their fee was also very reasonable, which helped confirm our decision to go with them. The marketing for our property was carried out incredibly quickly and to a very high standard. We felt they truly did our home justice. Once we accepted an offer, which thankfully happened quite quickly, we worked closely with Darren Nelson to see the sale through. We were really impressed with how clearly and promptly he communicated, and unlike our previous experiences, we felt we could genuinely trust what we were being told. Of course, buying and selling property is always stressful, but we cannot imagine another company delivering a better level of service. We highly recommend Equity, and especially Darren, to handle your sale.
Exceptional and caring service
Darren Nelson is one of the most professional, knowledgeable and considerate agents I have come across. A long and drawn out sale was made completely bearable by knowing Darren was on our side. Just a brilliant service.
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Website
www.equityestateagents.com
All reviews
403 total • Write a review
Showing 241 - 250 of 399 reviews
SW
I give Equity 5stars due too the level…
I give Equity 5stars due too the level of communication and Excellent service I received with them and still receive from them I have been with Equity estate agents for over 2years now and always a brilliant service..
Date of experience: May 10, 2021
NG
Excellent experience
I found the staff to be really professional and very helpful. Would thoroughly recommend them 👍
Date of experience: May 10, 2021
AS
Alam Sid
US
Equity rent collection team will financially cripple me
I have been in the letting market since April 2007, which seems like a very long time ago. In that time I have never lost any money from non paying tenants. In the last one year I have had two houses being let out by Equity. Equity letting teams are hard working, tenacious and dogged, however the same cannot be said about the finance department. I had to serve section 21A notice on my tenant and in essence I could lose thousands of money by the time the tenant actually leaves the house. The tenant is already many months behind in the rent and Equity did not have the foresight to see about future predicaments. Now the shenanigan will continue for another six months and this debacle will financially cripple me.
Date of experience: May 8, 2021
MK
Outstanding service from start to finish
I could not be happier with the service I received from Equity. I used Equity twice over the past 8 years for buying a property and for selling it. Both times they were amazing to deal with. Matthew was very professional and friendly, he did the property valuation, placed the property the market and found the buyer after a single viewing!!! Helen, my point of contact, was very professional, helpful, friendly and absolutely amazing from start to finish. I was involved in a very complicated chain as I was selling and buying, but Helen made this process as easy as possible. She was always prompt in responding. I asked her a million and one questions throughout and she patiently answered to every single of them. Thank you for all your assistance Helen! x Equity has provided a great advice and support as well as introduced me to a fantastic solicitor. I would highly recommend Equity to all thinking of buying, selling or renting.
Date of experience: May 6, 2021
JL
5 Star Service
We have recently completed on a purchase of a property through Equity and from the initial property enquiry to completion we can not fault their service. Our first contact was with the lovely Aaliyah who dealt with booking in the viewing of the house we wanted to buy and then the offer being put forward to the vendor. Equity’s policy is they will only put an offer forward once buyers can produce I.D, proof of mortgage and that they also have proof of deposit. This obviously eliminates any time wasters. As you can imagine this is quite a nerve wracking stage to see if your offer has been accepted and Aaliyah was a true professional and was in contact with us whenever she had the smallest update and would always call us back when she said she would. Once our offer was accepted we were kept in the loop at all times during the conveyancing process by Darren at Equity. Due to our solicitors weak communication and at times being very difficult! If it wasn’t for Darren’s intervention and updates from the vendors solicitors side we would probably still be waiting for a completion date or even worse the vendor would’ve placed the property back on the market. We have another property that we hope to rent out and find the right tenants for so we will definitely be in touch with Equity again to see if their lettings department can help us. Thank you again Equity for helping us purchase our dream home!
Date of experience: April 7, 2021
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