Not a good experienceI
I am surprised that anyone is able to use this agent They never answer their phones or reply to messages. Not a great or professional estate agency. I would never use them again even if they did answer their phones.
4.9
Excellent
403 reviews
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Review summary
Equity Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Highly Recommended
The sale of the property was accomplished with a high level of proficiency with a successful market strategy. They were readily available to answer all questions. I highly recommend Alfie, Darren & Matt from the Hertford Rd. office,
A great selling experience
We chose to go with the Equity team because we really appreciated that, when they arrived to do the valuation, they were not pushy. We did not feel like we were being upsold, and they simply presented the facts. Their fee was also very reasonable, which helped confirm our decision to go with them. The marketing for our property was carried out incredibly quickly and to a very high standard. We felt they truly did our home justice. Once we accepted an offer, which thankfully happened quite quickly, we worked closely with Darren Nelson to see the sale through. We were really impressed with how clearly and promptly he communicated, and unlike our previous experiences, we felt we could genuinely trust what we were being told. Of course, buying and selling property is always stressful, but we cannot imagine another company delivering a better level of service. We highly recommend Equity, and especially Darren, to handle your sale.
Exceptional and caring service
Darren Nelson is one of the most professional, knowledgeable and considerate agents I have come across. A long and drawn out sale was made completely bearable by knowing Darren was on our side. Just a brilliant service.
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Contact info
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Website
www.equityestateagents.com
All reviews
403 total • Write a review
Showing 161 - 170 of 399 reviews
BP
Terrible customer service
The property management team at Equity Enfield Highway are the worst I have ever come across. They never deal with calls emails or personal queries. They are ignorant and rude. Would not recommend them to anyone.
Date of experience: October 10, 2022
CB
Darren Nelson was brilliant…
Darren Nelson was brilliant throughout the sale of our house. He was so helpful and very professional, he was superb at chasing up and doing the Solicitors work for us and getting everything done. He kept us informed all the way and taking the stress away right up until completion, nothing was too much for him! Thanks again Darren Nelson Cheryle & Paul
Date of experience: October 10, 2022
P
Penny
US
Darren Nelson was brilliant !!!
Darren Nelson was absolutely amazing in the recent sale of our flat. He was always available, always helpful and professional and swiftly dealt with any concerns we had. He was instrumental in chasing up the solicitors and liaising with the buyer when needed. It is no exaggeration to say that the sale would never have happened without his hard work. Thank you Darren !!! From Penny
Date of experience: October 2, 2022
A
Amy
US
Going the extra mile
Darren, Matthew and the rest of the team have been amazingly professional from day one. I will be forever grateful for all of their hard work, patience and dedication. Our journey wasn't an easy one. We had a lot of set backs with issues from others involved in the chain. Despite all of this, Darren and his team went over and above to get things sorted and finalised. My family and I are now happy in our new home, which wouldn't have been possible without them. All I can say is thank you, thank you and thank you once again. Top quality extremely competent professionals who are experts at what they do. x
Date of experience: October 2, 2022
CD
Darren at Equity was fantastic
Darren at Equity was fantastic. He worked really hard to push things forward through some very difficult negotiations. I've nothing but praise for him and we would not be in our lovely house without all he did. Would give him 10 stars if I could.
Date of experience: September 29, 2022
M
Maxine
US
I would really if I could give a seven…
I would really if I could give a seven star rating for the service that I recieved from Darren Nelson at Equity. From the moment i met Darren, i was so stressed at selling my late Aunts home, he took every stress away and supported me up until the time of completion. His support has been second to none.
Date of experience: September 8, 2022
A
Anonymous
US
Experience
Darren and the wider team including Helen, Kane, Matthew and Aaliyah have been superb in making the sale happen. Very progressive, professional and excellent general service. Highly recommended and made our experience as stress free as possible.
Date of experience: August 27, 2022
J
Jakub
US
Stay away from them
Stay away from them. We’ve been with them for 2.5 years and most recently they turned out to be lying to us and to landlord too. We pay rent on time and they keep hold of the money. It even happened that they didn't passed money to landlord for 2 months. They telling us that landlord request us to do this and that and then landlord calls and says he never said anything like that and he's happy with the way things are, apart from agency services as they been nothing but lying to him and to us. He will now terminate his contract with the agency. They even asked us not to talk to landlord so we wouldn't find out what's going on and threatened us that we have move out if he leaves the agency, which is not the truth. Lying manipulating group of people. Spare your time and don't sign anything with them.
Date of experience: August 4, 2022
R
Raif
US
I wish Equity were my first choice.
I was having a nightmare trying to sell the flat until I got in touch with Darren and his team at Equity. I knew I was in good hands straight away. They speak plainly and make you feel comfortable throughout the entire process. To cut a long story short, I am doing the happy dance today because a load of money just went into my account. Thanks Darren and your team at Equity.
Date of experience: August 1, 2022
GF
We used Equity to sell our property in…
We used Equity to sell our property in Enfield.What was supposed to be a quick sale became very protracted.However Helen remained steadfast and with dogged determination saw the sale through.She was very responsive to the many phone calls and emails and always kept us up to date.
Date of experience: July 9, 2022
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