Reviewers frequently report negative experiences with EpicNPC, citing customer pain points more often than praise. Common complaints include account, site, banned, even.
Read full summaryShow less
A smaller set of reviewers mention positives such as good, site, website, sell. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.1 stars.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
60
100%
+0.5
● Low
2.1 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
2.3▲ 0.5
12-month avg
2.1
All-time
2.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
3.0
2
Oct 24
1.0
2
Nov 24
1.0
2
Dec 24
2.4
7
Jan 25
2.0
6
Feb 25
2.6
7
Mar 25
1.0
5
Apr 25
3.0
2
May 25
2.3
3
Jun 25
3.2
9
Jul 25
1.8
5
Aug 25
1.6
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 16 positive reviews
Website & app38%
6 mentions
Customer service19%
3 mentions
Professionalism19%
3 mentions
Reliability19%
3 mentions
“Great site, excellent quality support team”
On “Website & app” · Aug 18, 2025
Top complaintsof 41 negative reviews
Account issues54%
22 mentions
Customer service37%
15 mentions
Scam34%
14 mentions
Payment issues15%
6 mentions
“I bought an account and this was my first tranasction here”
On “Account issues” · Aug 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Thank You and Appreciation for EpicNPC
Dear EpicNPC Team
I would like to express my sincere thanks and appreciation for your outstanding and trustworthy platform My experience with EpicNPC has been excellent the site is user friendly well organized and most importantly secure for transactions between members.
I truly value the efforts you put into ensuring the safety and credibility of every listing and user interaction. This has made me return to the site with full confidence multiple times.
Thank you once again for being one of the best platforms in this field. I wish you continued success and growth.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
DO NOT USE THEIR TRADE GUARDIAN, YOU WILL BE CHARGED FEES IF THE PURCHASE GETS CANCELLED BY SELLER.
This place is a cesspool for rude sellers who will verbally abuse and then bully you. I paid for a cheap item and even used their trade guardian, seller claimed I wasn't paying attention and not responding to his prompts upon transfer, I was there the entire time after waiting 40 mins for him to do transfer, I responded within seconds each time. The idiot couldn't transfer and blamed me for it and refunded, guess what, trade guardian charged me anyway. Imagine buying something, paying for it, waiting an hour on discord for them to transfer, getting yelled at, getting accused of not following direction, then seller flipping out and said I'm done and just leaves and "refunds" but suddenly you're paying a fee for something that never happened. Well that's what happened to me. When I left the corresponding feedback, seller left vile lies as feedback in retribution. And the only way this site resolved it was to delete both feedbacks. Great job on harboring these rude sellers. If you looked through the sellers feedbacks, the seller had a history of this kinda stuff, but I'm sure EpicNPC doesn't care as long as they get their trade guardian fees that you get charged for even if you get nothing but 1 hour wasted waiting and being verbally abused and bullied by their sellers. And no I'm not giving you information to look into this because I've already contacted several of the moderators on the board and they did nothing but wipe feedback including my own for the seller. Now I know why so many sellers have such high feedback.
After the rude seller just left and cancelled the order, I got another seller on the site to buy the same account and he transferred the account in under 5 minutes. All the first seller had to say was "hey, sorry for some reason I am not able to transfer this account to you for some reason and I no longer have time to spend on this and will refund you." Instead I got accused of not paying attention and being AFK, when I was sitting there waiting for him to ask me info. Just WOW. After waiting 40 mins too and another 20 waiting for him to transfer. Dude the account isn't even worth 1 hour of my time.
I just checked that same seller again even the older negative feedbacks this guy has gotten in the past, has been scrubbed clean. Great job protecting those trade guardian scam charges.
Now that I'm seeing all these negative feedbacks here on Trustpilot, it seems TP works the same way. The math isn't mathing. SHADY!
And I do still use the site and some of the sellers have been nothing but great, but I refuse to use their scam service Trade Guardian NOR are they getting a cut of anything I purchase.
***Edit to EPICNPC***
Your reply is just as false as the sellers. I'm the one looking at my credit card bill, and I was charged a fee, it was small less than $1 but it is nonetheless a fee. You're either a noobie and don't know how your site works, a liar, or accusing American Express of stealing money. This is the exact response from the seller, as if you and that rude jerk actually has the bill and looking right at it like I was. This is precisely why you are getting a 1 star. This kind of service. In fact I'm starting to believe you might be in cahoots with that rude jerk. And BTW at the time it happened, I posted pictures of the fee that wasn't refunded to a mod I was talking to about this, nothing happened, he didn't even address it, like just ignored it like it didn't even happen. I wrote an email to complain to CS, again nothing happened but some copy pasta crap. GREAT WORK, I see how your site works now. If there's a problem copy pasta and just deny like right now. COPY PASTA your policy all you want, your policy isn't what happens in real life. In retrospect I should have disputed it with Amex and had you guys deal with Amex, but I didn't wanna get banned and have to make a new account again, it wasn't worth less than $1. And very coincidentally that pic of the charge was deleted, not by me.
I'm a seller and there was an upset buyer bc I had sold the product to someone else but he didn't pay me anything but still gave me a one star and the platform removed it. The platform is very fair and I trust it even more now. Feedback are very important to help people decide to buy from you or not so thank you so much. I've received all good things from my buyers and someone who doesn't buy gets to ruin my reputation which I do not accept. Epicnpc is fair and trustworthy
I have never commited a fraud or scam via this website, I even submitted an id card for id verification, I have done a lot of transactions with or without middleman of this website and now my account is banned, please get back to me asap
EDIT:1 Your support team wanted me to show if I have any feedback elsewhere, brother, I am not rely on making a living as a seller/or in an online marketplace, how can I have or need to have a feedback elsewhere?
Very bad experience, created an account and couldn't verify since my country of origin and country of residence are different. despite my account existing for less than 1 day company refused to delete my data including my photo ID. They were reported to the correct body. Avoid giving them your data as it becomes impossible to delete it after.
PS: In reply to EpicNPC comment below, my account was open for less than a day and you refused my verification, what exactly are you need this data for ?
This is blatant refused of deleting my data for no reason at all. What reports against me are you talking about ? i wasn't verified and didn't use account as it was blocked as soon as i realized you will never verify me. What a sham ! you need 60 days to check if reports are opened on account without any interaction on your platform and less than 1 day old? Typical Data Grab and already reported to DPO for this behavior. if you value your Data and privacy Stay away from them !
PS2: I'm sorry but this is ridiculous that you need 60 days to check if my account was ever used ! You can't check who I contacted or if I posted ? Unless it's 60 days. I wonder if you even know how your service works as I can't post without verification ! How would I scam people? Nonsense excuse to hold on to data !!!
The 4.5 stars are a lie. There are other scam platforms on Trustpilot who have the same numbers of stars...about EPICNPC, the customers services are the worst ever meet. They have no logic behind, just read the terms and policy, is made by some frustrated boy. They have the right to do whatever they want, whenever they want, without any consequence, without any reason and without any logic. If you want to make your life hard, just try and convince yourself.
They banned my Epicnpc account while i was doing a trade with a guy that was interested into buying my account, we used the Middleman service with Dopebooster and i got banned during the trade, when i passed that account info, and the Middleman also Locked my account into Steam and he tells me that i did it even tho i didnt have access on it ????????
Anachronos1996 account name
Update 11/03:
Dont use this site
The Middleman Locked my Steam Account and the email is Tied INTO HIS EMAIL, this is PURE Account THIEF and Destruction
-
as of 29 of March my Steam Account is still tied to the Middleman's email possession, and in order to change it i need to contact steam support
tonight 29 of march i contacted him and waiting for his response so i can reclaim my Account.
Talking to customer support is like talking to 2 year all kid, they will just ignore whatever you ask and keep repeating same non sense. Their site they can do whatever they want, but when you ban people without solid proof it's just recipe to put you company into grounds. Stay clear.
Good website despite a bad customer support experience
Update: I have been verified after about a week (weekend included) and was able to make a purchase successfully with a middleman.
I can't speak on the prevalence of scams and such on the website since I only made 1 purchase, however, my one purchase went well. I also like that they provide plenty of documentation on how to spot scammers and make purchases/sales.
Yeah, so I think I'd recommend this website despite the sometimes bad customer response times. If I needed something else, I'd probably go to this website first.
Rating changed from 3* to 4*. Initial review listed below.
Previous review: I'm not sure what the actual website is like because I have been stuck in a customer support ticket for about a week now trying to get my account re-verified after its verification was rejected for an unspecified reason.
It might just be my agent, but the customer support experience has been immensely slow and frustrating for me. The guy doesn't explain a thing to me and instead is going step-by-step through what feels like a support manual or a list. And I mean every step is a separate message separated by a 24-hour wait. Even when I respond to him almost at the same time as he sent the message, he doesn't say anything back like he sets a 24h timer for his next response on purpose. Most of his responses are made up of 1 sentence, making it hard to understand what is actually required from me and if I want to clarify, that is going to take another 24 hours. Keep in mind that I still don't understand why he is asking me all this because all I got in terms of explanations is context clues from his questions. In the most recent message, I was asked if I could verify via a phone number from my country of residence, which I can do, but he did not specify where, how, or why. Verification isn't supposed to be that difficult.
Completely a scam, all reviews are done by bots, scammed out of 100$ and site banned me, unable to get money back, no message back and done by their middleman.
Edit 5/2/25: took them almost 3 months to even look at this, and yet no contact. Review stands for poor service and suspected scam.
UPDATE 4: I reported the situation to the community manager on LinkedIn and they blocked me, I'll send my next message to the CEO...
An unreliable site that unfairly bans its users in order to prioritize its own sellers. This is the FIRST time I have opened an account on this site to sell an account, I listed the game account and put it at a slightly cheaper price than other sellers. I even authenticated the account I opened for the first time. I even provided my ID information. They didn't even write in the email why I was banned, this is what is written on the site right now:
"After a while, what they do is you got banned because you have opened an account before. In order to open your account, you need to have an account with at least 10 feedbacks on a different reliable site."
The place I registered just to sell a personal account is asking me for proof of registration from a similar site with many feedbacks. I asked them to show me if I have opened an account before, but they still did not answer.
Don't be fooled by the scores here, I doubt they are real, buy or sell your account from a safe place.
They closed my account after I verified my identity with the most ridiculous answers I've ever heard.
Thank You!
UPDATE REVIEW:
In response to your answer:
Do not try to justify yourself, you unjustly BANNED my account while I was trying to register to your payment system, everything is written in the first ticket. After this incident, I was immediately banned. I submitted a ticket 3 times and they could not give me a single sensible answer. They still can't give me one.
I haven't even sold anything to anyone yet and you're closing the account for no reason.
There is no dispute in the account, I did not sell to anyone, I only have 1 GAME account and I registered to sell it.
To become an verified member, you took all my credentials, my live image and made me an verified member. You can't even guarantee that my credentials are protected, then you delete my account.
UP.:2
I AM GOING CRAZY IN THE FACE OF INJUSTICE WHY SHOULD I WRITE HERE ABOUT THE UNFAIR BAN OF THE SITE I REGISTERED FOR THE SALE OF MY STUPID 1 GAME ACCOUNT I AM JUST WORRIED ABOUT THE SECURITY OF MY ID DATA, ARE YOU HAVE TOO LOW INTELLIGENCE TO UNDERSTAND THIS? IF MY ACCOUNT WAS BANNED BEFORE, WHY DID I NOT WRITE HERE OR WHY DID I NOT TICKET YOU BEFORE?
YOU ARE A BIG LIAR "I HAVE MANY ACCOUNTS, I HAVE DONE MANY THINGS", ALL OF THESE ARE LIES, THEY WRITE THESE BECAUSE THEY CANNOT FIND ANY OTHER EXPLANATION, DO NOT TRUST THEM
I REGISTERED WITH MY OWN NAME'S E-MAIL, THEY CANNOT EVEN PROVE THAT THEY REGISTERED WITH MY IDENTITY BEFORE, THEY DON'T SAY MY IDENTITY INFORMATION IS SECURE, THEY LIE AND CLAIM THAT I HAVE ANOTHER ACCOUNT, THERE IS NO SUCH THING
YOU DON'T HAVE ANY REAL PROOF, AM I STUPID? TO I AM DOING SO MUCH TO SELL MY 1 GAME ACCOUNT WITH YOUR SITE
THEY ASK FOR PROOF FROM 10 FEEDBACK ACCOUNT SALES SITES THEY MUST THINK I'M TRADING OR SOMETHING I WROTE A THOUSAND TIMES I REGISTERED WITH YOU FOR ONLY 1 ACCOUNT BUT I WISH I HADN'T BUT YOU STILL DON'T GIVE ME AN ANSWER TO CONFIRM THE SECURITY OF MY CREDENTIALS
HOW CAN I HAVE 10 FEEDBACK ACCOUNTS WHAT'S WRONG WITH YOU I DON'T EVEN HAVE 10 GAME ACCOUNTS
YOU CAN'T EVEN PROVE I COMMITTED A VIOLATION
IF THERE IS A USER READING THIS, I SWEAR TO YOU, I DIDN'T EVEN BREAK ANY RULES, THEY ARE JUST SAYING THAT TO JUSTIFY THEMSELVES
"3. On each account created they triggered many high priority alerts. Due to having many accounts all accounts were then banned."
DON'T FOOL PEOPLES, I ONLY HAVE 1 ACCOUNT, MY ACCOUNT WAS OPEN FOR 2 WEEKS, YOU BANNED ME WHILE I WAS TRYING TO REGISTER FOR YOUR PAYMENT SYSTEM
I REGISTERED WITH TRUSTPILOT JUST TO SAY WHAT THEY DID, VERIFYING MY IDENTITY IN THE SAME WAY I REGISTERED WITH THEIR WEBSITE
CONFIRM THE SECURITY OF MY IDENTITY-PERSONAL INFORMATION OR I WILL SUE YOU
