Reviewers frequently report negative experiences with EpicNPC, citing customer pain points more often than praise. Common complaints include account, site, banned, even.
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A smaller set of reviewers mention positives such as good, site, website, sell. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.1 stars.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
60
100%
+0.5
● Low
2.1 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
2.3▲ 0.5
12-month avg
2.1
All-time
2.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
3.0
2
Oct 24
1.0
2
Nov 24
1.0
2
Dec 24
2.4
7
Jan 25
2.0
6
Feb 25
2.6
7
Mar 25
1.0
5
Apr 25
3.0
2
May 25
2.3
3
Jun 25
3.2
9
Jul 25
1.8
5
Aug 25
1.6
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 16 positive reviews
Website & app38%
6 mentions
Customer service19%
3 mentions
Professionalism19%
3 mentions
Reliability19%
3 mentions
“Great site, excellent quality support team”
On “Website & app” · Aug 18, 2025
Top complaintsof 41 negative reviews
Account issues54%
22 mentions
Customer service37%
15 mentions
Scam34%
14 mentions
Payment issues15%
6 mentions
“I bought an account and this was my first tranasction here”
On “Account issues” · Aug 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
I bought an account and this was my first tranasction here. The transaction was good, I sent the money using Paypal Friends and Family, the seller received the money and I received the account. Just a... See more
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I bought an account and this was my first tranasction here. The transaction was good, I sent the money using Paypal Friends and Family, the seller received the money and I received the account. Just as I was going to write a positive review, I received a message that I was banned (Scammer detected). The seller even posted a screenshot of our chat that confirmed that the transaction went smoothly.
Then I opened a ticket asking about the situation. After the inquiry, the customer service said that I need to show proof that in the last 6 months i have at least 5 positive feedback or reputation system on websites. I don't understand this requirement because I am a buyer (I have never sold anything online) and I sent the money using Paypal Friends and Family so you can't refund (like I said the transaction was good, so that wasn't a problem).
I even sent screenshots of some websites from which i bought things (of course that these websites don't have a feedback / reputation system for buyers) but they said that the ban stands and after 6 months I can appeal again after I build positive feedback on another site. I find the system opaque and unfriendly because of the requirements. Why does it require the buyer to have a positive feedback on different websites when the transaction was good and the seller confirmed it? That means that I will be banned forever because I have no intention on selling stuff on the internet, so I can't receive positive feedback and as a buyer you don't receive positive feedback from the websites you use, you just receive the goods and that's it. But my biggest issue is the fact that I am considered a scammer even though I did nothing wrong.
Update:
You said that during the registration multiple red flags were triggered. I created the account on EpicNPC on July 29. I made the purchase on August 13. If this is what you said, why wasn't the account banned when the red flags were triggered on July 29 instead of August 13. Even more, the fact that I was able to complete the purchase shows a vulnerability of your system. If I really was a scammer then your alert would have been too late.
I have no idea what alarms were triggered given that i registered on a barely used email, in which I was only subscribed to a book newsletter and a freshly made and never used Paypal account. Like I said in the ticket to the customer service I used this email address instead of the one that I use all the time is because I needed to make a new Paypal account given that I couldn't access the old one because I changed my phone number. Also, what kind of scammer would register using an email account that contains his real name, the evidence being in the screenshots that I sent to the customer service.
EpicNPC by itself is a decent forum with moderation.
However, their Customer Support system can only be called a diaster. My account, a verified one with multiple years of regular use, apparently triggered something on their system after I attempt to change my email. Which promptly lead to an account suspension.
Cool, I thought, maybe we can work this out. But what awaits me is the worst CS experience I ever had (thought I had seen the worst). My inquiry get picked up and I was told my account tripped their detection filters. Not ONE explanation was ever provided on what, why or how this "filter" operates. If you get it, you're finished.
As I attempt to ask for what solution there is, the CS agent told me I need to provide an account on another website that has 10+ feedbacks and active over 6 months. Why? None of that was mentioned in forum rule, nor are there any alternatives. As I ask for other alternatives, the ticket got instantly closed as if the agent is on a KPI run to close as many tickets per day as they can. Any further tickets immediately get closed as I get told to try to appeal again 6-MONTHS later. No excuse, no reasoning, I got slammed the door in my face just because I failed to have another account on another arbitrary website to appeal a ban on EpicNPC. Never have I seen such a requirement, nor have that been written in the forum rule. And the 10+ ratings, really? How does a small time seller even have that many ratings to prove? I thought it's a forum to sell a game account not a physical storefront.
Anyway, it's still a good forum if you're surfing for listings, but god forbid you ever have to contact their CS. Definitely EpicNPC will remain in my book for having the worst CS system.
------------------------
Updated: After my review went live, I got in contact with CS again and it was supposed to be an incorrect response from epicNPC and my account situation was solved. I wouldn't call this a great experience, but in the end things still get resolved within 24 hours. My rating will reflect the appreciation in their quick response, but it will be neutral.
Shit site, you can't even set up an account. They also close tickets without notice and without solving problems. They really don't care about the costumers.
Edit: They ask for a 6 months old account in another seller website with feedbacks, so, if it's the first time you're selling your account then they'll just tell you to fu and reject. They also don't say which are the so called "red flags". In any case, I don't really care if they accept or not, I will never sell any account in their website full of bs and poor costumer service.
In 30 years working and using IT of all kinds - THIS is the most difficult website I have come across to use!!!!
It has NO User Friendliness AT ALL!
Every time I have come to do something I have had to google how - and not always found the answer.
It could not get worse than it is!
Update after reply: I do not have an account, I help others. Knowing the account details does not make the review true or false.
The request asked me to give login details to confirm authenticity, rather than to ask what to improve. You got my email for that. Hiding behind semantics yet the site remains the same
Was scammed by employee "Lottatude". She approached me on site, after she knew my name on the game, she contacted me there with an offer. I accepted her offer for paypal. she asked for my login details. I gave her because she is a " global moderator" and she scammed my account, blocking me on the game right after receiving my account details. 5000$ worth scam
Made a thread with my account. A couple minutes later received a warning in my account asking to give a video. I provided the video. The next day I found out my guild wars account was banned for breaking the ToS by selling.
I ONLY POSTED MY ACCOUNT ON EPICNPC AND GAVE THE VIDEO TO THE MODERATOR. DO NOT PROVIDE VIDEOS TO ANYONE NOT EVEN MODERATOR, THEY HAVE BAD INTENTIONS. I GOT BANNED LIKE THIS. LOST A 2000$ ACCOUNT
After phone verify, ID verify, you are able to post. After being able to post, when you do, you will get spammed by a mod asking you to proof your account. I'v seen banks WAY easier to deal with than this website. Eventually you will never sell your 20$ bucks account, just find an easier site. after all that work you will never get a buyer anyway.
Not to talk about that you are giving all this personal information to a site that facilities something that's illegal. And exposing your ingame name account to some random mod THAT IS NOT EVEN A REAL EMPLOYEE OF THE SITE, risking your account to get banned ingame.
Asking way too much for a site that tries to avoid real company issues by putting middlemans and moderator that are considered "volunteers" but are giving the power of a employee, having the power to ban, disable, see personal information and more. Trying to avoid LEGAL CONSEQUENCES just saying "Oh... they are just volunteers". If they are volunteers they can't have access to 1. PERSONAL INFORMATION; 2. ADMIN POWERS.
Al principio tenía algunas dudas, pero mi experiencia de compra en EpicNPC fue muy positiva. La reputación de la plataforma y las herramientas de seguridad que ofrece me dieron mucha confianza, tanto como comprador como para el vendedor. Todo el proceso fue sencillo, transparente y rápido. Recomiendo EpicNPC especialmente a quienes valoran la seguridad y quieren comprar de forma segura siguiendo las recomendaciones y eligiendo vendedores de confianza.
Been using the site for about 5 years and at first I had no problems there. As it turns out, I was just lucky
Their system is very easy to maliciously use.
If some user wants to cause you problems, you'll have them! And the administration will not protect you, on the contrary they will be against you.
Like what happened to me.
An inadequate person wrote to me, I blocked him, then he wrote to me again from his second account (this is my opinion based on the fact that his smurf from the same country and that from the new account he continued to write the same thing as from the main account), started rage baiting to then complain to the administration.
At the same time he wrote to me not for the purpose of buying, but to belittle the value of my account. He began to tell me what a bad account and that it is not worth anywhere near the money.
When I said that it would still be bought for that price, he started openly mocking me.
His taunts made me angry and I wrote that he was just poor for such an account (it's expensive collectible exclusive, that other people sell for 3+ times my price).
He took a screenshot and complained and I got in trouble. The fact that he attacked me first, that he didn't write to me to buy, but just to belittle my offer and the fact that he taunted me does not play a role for the administration, as that person was not punished, while I was given a warning.
Then he started throwing complaints about my offers looking for at least a small inconsistency with the rules, and the administration going at him to give me warnings again.
If someone intentionally and openly tries to harm you in various ways, you will not be protected, but on the contrary, this person will be helped.
And the most offensive thing is that he does it openly without fear of repercussions, which do not exist, because the administration is completely on the side of such people.
I have a clean reputation on the site for years and no negative feedback, but for them it means nothing.
UPD: Well, I was completely banned for a month because of a successful ragebait.
Okay, I sat in the ban for a month and it ended, but even after coming out of the ban, my hater continues to attack me, and the administration is helping him again. Images are being deleted from my offers, and I am receiving warnings that are accumulating.
The site has a huge list of rules and almost no one follows them all, but as soon as I make even the slightest mistake, my hater immediately runs to report me.
Every offer I make is scrutinized by my hater.
My hater is harassing me, and I don't know what to do about it. The administration refuses to help me and is always on his side.
I'm just afraid to publish new offers now.
If you suddenly encounter a hater who meticulously scrutinizes your posts and images, know that you are on your own. The administration will not only fail to assist you, but will actively support him.
I am so tired of him.
Customer service is crap. They ban accounts instantly without contest. Useless human beings with policies that you cant contest to. Idiots. Waste of time.
Got Scammed – Support Ignored Clear Proof and Blamed Me
I got scammed while trying to trade an account on June 12, 2025. I initially suggested using EpicNPC’s official middleman, but the person convinced me to use a so-called “trusted” middleman from Facebook instead – claiming he had done thousands of trades, charged lower fees, and even had a Facebook group with thousands of members backing his reputation.
That Facebook middleman already had access to my game account. Then, he asked me to give him my Epic Games account too, claiming it was necessary because they had had “problems in the past” with other users not completing trades properly. When I asked if he would return my EpicNPC account later, he said yes.
Based on that and the trust he had built up, I felt I had no choice but to continue and hand over my Epic account as part of the deal.
Later, I realized the buyer and the middleman were working together – or were possibly the same person, running both sides of the scam.
I provided EpicNPC with full chat logs and clear proof showing I had been manipulated. Still, their support refused to help. Even worse, they accused me of being involved in the scam, simply because I “voluntarily” handed over the account – completely ignoring the pressure and deception I faced.
This was a completely unfair experience. If you don’t use their internal systems, EpicNPC offers no protection – even if the scam is obvious and documented.
Use EpicNPC at your own risk. There's no real protection for victims – and even worse, they may blame you for getting scammed.
PS reply to the answer below: I can't do that in the future, because EpicNPC supoort is not giving me back the account and is banned, suposedly because I'm a scammer while I'm the scammed.
Ticket number 221937.
