Review summary

Express Online Training receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

C

Customer

1 out of 5 stars
Issues with RSA course. Beware if you want to do RSA here

I purchase almost all the courses here as a bundle due to cheaper discounted price. I dont need some courses like RSA, white card etc but I dont mind doing them. And I totally agree with all the negative reviews for the RSA. I got my food safety and covid card which are very short courses. Problems come with the RSA, I get all my answers correct except for 1, yes just 1 out of 100 over questions, which is video record roleplay question 4 part 1. They said that I keep getting it wrong and then the time expires and the course is "flagged" I do not agree that I get it wrong, even I seek answer from all kind of online sources, from AI chatgpt, website like coursehero, scrib...and community page which we discuss over the question, and yet they marked me wrong after multi attempt on one question. Even their test has a lot of problems, they need to detect the exact word. Like if they need to detect "sick", you cannot type in "ill". One question about driving licence where you to determine the age, which is 6 years and 11 months old, I say the age is not more than 7 yrs old, they say my answer is wrong. Really not recommend the course, especially for RSA. Ask me to contact them to proceed further, I believe is to ask to pay more to proceed, which I did not do so. I dont need this RSA thing anyway but it clearly shows the EOT ways of operations. Not going for my RGA and white card courses that I have already paid for. Not sure if they even do refund. And one more, do it at your own free time, not really, my RSA course has 3 months limit.

吴

吴大航

1 out of 5 stars
totally rubbish course

totally rubbish course，no reasonable to abandone my course，no refund， totally rubbish，no reason， disgusting website service.

D

Daniel

5 out of 5 stars
Trainers were there to help when…

Trainers were there to help when needed. easy content. Prompt response when asked.

AB

A B

1 out of 5 stars
AVOID

I advice anyone wanting to do a ticket to find an onsite provider and AVOID this website. Could not do it onsite so had to go through the website. Once you had three wrong answers to one question you need to wait for them to call you back. I tried to call them back myself as I am working and I am not at their disposal, they just told me to wait for another email and another call. This is so wrong. Bad customer service.

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All reviews

1,000 total • Write a review

Showing 61 - 70 of 996 reviews
L
1 out of 5 stars

SENDING CERTIFICATION LATE

they dont send rsa soft certification after finishing the course. They spent few days for it. That is not normal

Date of experience: December 4, 2023

AH
1 out of 5 stars

I completed the course online

I completed the course online, after days of online training and told I was successful. So I'm told to provide a review pay for the course to get my certificate. Once I did that, they then tell me I have to do 2 more modules by video, and their platform does not work and is not compatible with any internet browser, Google chrome, IE or Firefox. No phone number or email... just waiting for someone to contact me after I submitted a support ticket.

Date of experience: November 29, 2023

cx
1 out of 5 stars

Awful member of staff

The course itself online was really good, lots of information, time consuming but good way to learn if unable to go in to the main learning centre. Unfortunately when I called to speak to someone to give my answers for the questions I had the rudest, most patronising horrible man on the phone, he completely belittled me and made me feel stupid. Clearly he has some issues in his personal life which he thought he could take out on a young woman. I’m sure this company is great but they need to review their staff phone call assessments to see how disgusting this man is to customers. Unfortunately I can’t remember his name but I’m sure I’m not the first person he’s spoken to like this.

Date of experience: November 16, 2023

AV
1 out of 5 stars

Scam

The same as everybody. It's a scam. Look for another option, there are good ones where you can get the RSA the same day.

Date of experience: November 2, 2023

Np
1 out of 5 stars

Read lots of reviews that this place is…

Read lots of reviews that this place is dodgy and wants you to pay the extra money to pass low and behold got an email at 2:28am Sunday 22 of October that an unknown error has occurred and I need to resubmit my assessments so I guess they truly are scammers DO NOT waste your time or money with these scum bags I thought that maybe some of these reviews weren't true and that the company was legit turns out they are just out to steal people's money and due to all this I am unable to start a new job that wants me tomorrow I have now reported this to the ombudsman and will be taking further action against the company AVOID AT ALL COSTS

Date of experience: October 21, 2023

O
1 out of 5 stars

This should be illegal.

About a week ago, I had began to think this website was just some sort of money grab. After reading the reviews here today, I'm finding that I'm in the same predicament as the many who have already left a review here. I liked the idea of not paying until the course is complete. Who doesn't like that? But that's where the good stops. I'm now 3 weeks into doing a *simple* RSA and resubmitting audio/video 2 extra times now as they find the *tiniest* thing to nit-pick about to put you right back into the waiting boat. All in the hopes you pay the extra for "priority service". Remember, get one thing "wrong", wait the 3-7 days to have it looked at again. Do another thing "wrong"? Well you best wait 3-7 days more. Rinse and repeat. Take no note of 1-3 business days. It's 3-7. I thought I was at the end now, until I've read (here) there's also a phone call assessment after the 165 questions, the self assessment and the audio/video questions which apparently is impossible to do (can't get an appointment) unless you're willing to fork out more money (i am not and will not especially after the experience so far). That makes it *way* above market value. Absolutely disgraceful. I could have been working by now as I've lined something up. The flooding this year means shortage of work at my usual job. You guys have destroyed my quality of life for being the money grabbing sham that you are, making people wait like this. This is an RSA, not spaceship engineering. Also, don't make people review your terrible service until it is 100% complete, not 20%. Although now I see why you are doing this. Thanks for nothing, scammers.

Date of experience: October 17, 2023

ME
1 out of 5 stars

Finished my course but they stuffed it…

Finished my course but they stuffed it up now I'm without a white card for god knows how long already been 2 days and I've money because I should have been working the last 2 days Absolutely not acceptable. Would highly not recommend this company but I would use bluedog

Date of experience: October 12, 2023

SH
1 out of 5 stars

They are clear scammers

They are clear scammers. Don’t Don’t pleaseDon’t enrol in their white course and other courses. You ‘ll end up wasting time and money for sure. I have wasted my 31 dollars with EOT already. Go to Physical class for white card and attend it for 6 hours and get the white card.

Date of experience: October 3, 2023

HM
1 out of 5 stars

Borderline scam

A few years ago I attempted to complete an RSA course with these people online. I paid my money, then there were endless tests, then some more, then finally when I thought I was getting to the next step, I had to prove my residency. I have been here over 20 years AND already had an USI, but somehow their system did not recognise either and sent me into endless loops that I could not escape, my contact efforts remained fruitless as these people don't even have an email address that they make public. And I got no reponses to me filling in their contact forms. There was just no way out of this trap, so I did the same course again locally with a reputable provider with no issues. Now suddenly, after me complaining and ranting and writing scathing Google reviews (which no longer seem to the there for this business. How convenient.) I am getting a discount code and advertising spam. YEARS later. The last thing I would do is give these dodgy operators any more of my money. Disgusting that they felt they should even keep my details. Do yourself a favour and stay clear.

Date of experience: September 17, 2023

PK
1 out of 5 stars

Try elsewhere !

The experience that we had was not positive and we found it very difficult to communicate directly. No service delivered and caught in the detail of the t&c. After further research there are a number of other companies that we could have selected. I would not recommend this company.

Date of experience: September 7, 2023

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