Review summary

Express Online Training receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

C

Customer

1 out of 5 stars
Issues with RSA course. Beware if you want to do RSA here

I purchase almost all the courses here as a bundle due to cheaper discounted price. I dont need some courses like RSA, white card etc but I dont mind doing them. And I totally agree with all the negative reviews for the RSA. I got my food safety and covid card which are very short courses. Problems come with the RSA, I get all my answers correct except for 1, yes just 1 out of 100 over questions, which is video record roleplay question 4 part 1. They said that I keep getting it wrong and then the time expires and the course is "flagged" I do not agree that I get it wrong, even I seek answer from all kind of online sources, from AI chatgpt, website like coursehero, scrib...and community page which we discuss over the question, and yet they marked me wrong after multi attempt on one question. Even their test has a lot of problems, they need to detect the exact word. Like if they need to detect "sick", you cannot type in "ill". One question about driving licence where you to determine the age, which is 6 years and 11 months old, I say the age is not more than 7 yrs old, they say my answer is wrong. Really not recommend the course, especially for RSA. Ask me to contact them to proceed further, I believe is to ask to pay more to proceed, which I did not do so. I dont need this RSA thing anyway but it clearly shows the EOT ways of operations. Not going for my RGA and white card courses that I have already paid for. Not sure if they even do refund. And one more, do it at your own free time, not really, my RSA course has 3 months limit.

吴

吴大航

1 out of 5 stars
totally rubbish course

totally rubbish course，no reasonable to abandone my course，no refund， totally rubbish，no reason， disgusting website service.

D

Daniel

5 out of 5 stars
Trainers were there to help when…

Trainers were there to help when needed. easy content. Prompt response when asked.

AB

A B

1 out of 5 stars
AVOID

I advice anyone wanting to do a ticket to find an onsite provider and AVOID this website. Could not do it onsite so had to go through the website. Once you had three wrong answers to one question you need to wait for them to call you back. I tried to call them back myself as I am working and I am not at their disposal, they just told me to wait for another email and another call. This is so wrong. Bad customer service.

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Showing 51 - 60 of 996 reviews
CH
1 out of 5 stars

want too much for a simple RSA certificate.

RSA with EOT requires a high level of education to complete the literacy and numeracy task- which is not a requirement of RSA and an intimidating online live simulation in front of a camera. If you are in a hurry,find someone else but be careful!

Date of experience: April 24, 2024

KJ
5 out of 5 stars

Amy was excellent to deal with and…

Amy was excellent to deal with and supportive. Thanks for the great courses.

Date of experience: April 19, 2024

SH
1 out of 5 stars

No Way is this Express.

No Way is this Express. My son has been on this for days while loosing work. After the normal questionaire, you then need to upload 8 videos which their server couldnt handle, so they said to download firefox.... Why??. Wont give you your fifty bucks back cause you're more than half way thru. Not waisting any more time with this automated online crap. Going to Bluedog training where they do a video conference call instead and no video upload, where we shouldve gone in the begining. Sorry son.

Date of experience: April 15, 2024

DC
4 out of 5 stars

Mainly hit with some misses

The course I am currently taking is absolutely fine for me, I have a degree already so I understand the language being used. However some might not understand the scientific language and the course states that you only need a basic GCSE to get onto the course. There's also a huge design fault that I wonder if anyone else is having trouble with, the writing on the slides is a very light grey but the background is white. I literally cannot seee what anything says.

Date of experience: April 11, 2024

L
1 out of 5 stars

Nothing express about this training

It has taken over a month to get my VIC RSA with this company and I still don't have it. You have to complete a massive quiz that although is very simple, takes a lot of time to read through everything. Then theres the video answers. After recording them you have to wait three days for them to mark your answers and you don't receive any notification on when this happens. You just have to keep checking. I had to redo two answers that seriously I had included the information that they said were missing in other questions under the same part. Some parts have 2/3 questions with really, very similar answers. So once I noticed the marking under the questions, I redid the questions. Then waited another 3 days. I was excited to finally see that I had completed all the steps explained today and so I paid the fee. But this is what is not explained at all....after you have completed all the steps eot send you a 'statement of achievement' NOT an RSA. Then you have to apply to do some other test with RSAVCGG online. I have submitted an application to do this and now it says I will have to wait a further 3-5 working days to do yet another test. Honestly, If you can get down to a training centre just do it in a day. There is nothing express about this training and I have had to turn down work due to the delay.

Date of experience: April 9, 2024

C
1 out of 5 stars

My eot expierience

To any teacher, parent or young Aussie adult looking to get training through eot I’d advise that you do your research with the competitors and go elsewhere I have dealt with eot for 4 different courses and had to pay 6 times, I only completed two. The whole experience was jarring and unpleasant, I used about 2% of the information provided in these courses in the 4 years I was a barman and if you don’t complete these tedious tasks they give you in a certain amount of days they will restart the whole course and charge you again The asking price is nearly quadruple the closest competitor I found out later which also includes additional fees since it requires you to purchase equipment that may be provided to you by your employer. I tried the white card course and didn’t know I had to buy things like that and failed the class. They then wanted me to purchase another online class for the full price of the whole course when I hadn’t seen anything about the course yet (that’s $250 each The truth about eot is that they will put in big bold words on their website that you won’t have to pay until you complete the course and then charge you the second you put your details in and encourage you to fail. Asking for a refund is out of the question because they’ll refuse and quote the fine print Long story short shop around for somewhere else

Date of experience: March 28, 2024

LJ
1 out of 5 stars

Absolutely a sham business

Absolutely a sham business! Don't use them! Instructors are deliberately trying to make you fail by rushing you through your course threatening to end your class at any stage. Be aware!!! These clowns will be dealt with. you can hide in Cronulla all you want.

Date of experience: February 2, 2024

pn
1 out of 5 stars

A total scam

A total scam, poor support. I had to google to find the service number. The assignment review takes a lot to time ( so that people have to spend extra money for the service which was supposed to not needed at all) . A total lose of money. Before you regret, stay away from this site.

Date of experience: January 22, 2024

JD
2 out of 5 stars

Not worth it.

In the process of completing my white card. Their 'free' theory test is okay, but everything after the paywall sucks! Some of their questions are worded in a way that results in multiple answers being theoretically correct. Their website is poor, the video submission does not work on any of the main browsers regardless of settings, they have also included an example of a hazard that is the question's photo, quite annoying for answering the question when you cant use that hazard. I also feel as though they have broken down the questions too much. I'm very frustrated that i gave them money, wishing i skipped all the bull**** and went for an in-person test.

Date of experience: January 17, 2024

RM
1 out of 5 stars

Scam

Scam , clearly paid for they’re good reviews , they’re currently in court for thier online courses

Date of experience: January 17, 2024

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