Review summary

Express Online Training receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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C

Customer

1 out of 5 stars
Issues with RSA course. Beware if you want to do RSA here

I purchase almost all the courses here as a bundle due to cheaper discounted price. I dont need some courses like RSA, white card etc but I dont mind doing them. And I totally agree with all the negative reviews for the RSA. I got my food safety and covid card which are very short courses. Problems come with the RSA, I get all my answers correct except for 1, yes just 1 out of 100 over questions, which is video record roleplay question 4 part 1. They said that I keep getting it wrong and then the time expires and the course is "flagged" I do not agree that I get it wrong, even I seek answer from all kind of online sources, from AI chatgpt, website like coursehero, scrib...and community page which we discuss over the question, and yet they marked me wrong after multi attempt on one question. Even their test has a lot of problems, they need to detect the exact word. Like if they need to detect "sick", you cannot type in "ill". One question about driving licence where you to determine the age, which is 6 years and 11 months old, I say the age is not more than 7 yrs old, they say my answer is wrong. Really not recommend the course, especially for RSA. Ask me to contact them to proceed further, I believe is to ask to pay more to proceed, which I did not do so. I dont need this RSA thing anyway but it clearly shows the EOT ways of operations. Not going for my RGA and white card courses that I have already paid for. Not sure if they even do refund. And one more, do it at your own free time, not really, my RSA course has 3 months limit.

吴

吴大航

1 out of 5 stars
totally rubbish course

totally rubbish course，no reasonable to abandone my course，no refund， totally rubbish，no reason， disgusting website service.

D

Daniel

5 out of 5 stars
Trainers were there to help when…

Trainers were there to help when needed. easy content. Prompt response when asked.

AB

A B

1 out of 5 stars
AVOID

I advice anyone wanting to do a ticket to find an onsite provider and AVOID this website. Could not do it onsite so had to go through the website. Once you had three wrong answers to one question you need to wait for them to call you back. I tried to call them back myself as I am working and I am not at their disposal, they just told me to wait for another email and another call. This is so wrong. Bad customer service.

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All reviews

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Showing 1 - 10 of 996 reviews
NM
1 out of 5 stars

Not Accredited in Victoria

Getting final certificate takes ages you have to submit another application to RSA. Spend some extra $$ and do it somewhere else. Following is the response from RSA "EOT are not accredited to provide RSA courses in Victoria. As a result, the course you completed is an interstate course and does not provide you with immediate access to a Victorian RSA."

Date of experience: June 11, 2025

C
1 out of 5 stars

Terrible, do not waste your money and time

Went through the process of doing the white card course. Filled out all the forms and supplied all id documents which were all approved straight away. Come time to booking a date for the course and I was then asked to supply extra documentation because apparently they couldn’t accept my visa details, after approving that, they then made me go through the id process again and made me upload more id documents and ended up having to use a bank card (thankfully edited out all the numbers). On the day of the course, the teacher was quite polite, but all up took 9 hours and I failed in the final part because of a misleading question involving a photo in which I had to list 2 hazards. Apparently “a whole in the floor” and “trip hazards” are actually “risks” not “hazards” and the specific answer they wanted was “exposure to sun”. From the photo they provided you couldn’t even tell that the work environment was outdoors. It took an extremely long time to complete the course, and had to write down A LOT of notes but when it came to actually answering the questions, there were multiple correct answers but unless you write down the specific answer they are looking for then you fail. It felt like they were extremely unhelpful and very quick to kick people out of the class if they couldn’t get things right. They were very quick to call people “incompetent” but offered no help in actually teaching us with the parts we struggled with. Completely wasted a full day that I took off work and now have to pay to do the course through another company because I will definitely not be retaking the test through these guys. Absolutely will not be recommending this company to anyone.

Date of experience: June 6, 2025

c
1 out of 5 stars

AVOID

AVOID! Pay a little extra and go with the competition! Exceedingly poor on-line training provider! What they don't state on their website is the extensive delays in marking off each section of the course, thus stopping you from continuing with the course in a single period. Instead, you have to keep going back to check, with each section being assessed and marked off taking up to 2 business hours! Then there's the video uploading! Jesus, talk about a painful process to ensure the videos are loaded fully - tried a handful of web platforms, in the end only able to upload via iphone, and even then each one failed multiple times over to upload fully, resulting in as many as 5 attempts with just one 20 second video! All in all, it took several hours to upload 10 videos, all less than 30 seconds each! Then, it took many hours later for them to be assessed and marked! The course layout is rubbish and flawed: incorrect gramma, spelling mistakes and incorrect information provided! Poorly prepared course matter from start to finish! I ended up asking for the paid fee to be refunded, and went elsewhere to complete the course!

Date of experience: June 6, 2025

Z
1 out of 5 stars

Do not try to get some certificate on…

Do not try to get some certificate on this scam site !! Go directly at center near your live!

Date of experience: June 5, 2025

JM
1 out of 5 stars

DO NOT USE

DO NOT USE. I did my RSA, had multiple issues with the questions not aligning to the course content, multiple questions have false or misleading answers. With the video submissions I was constantly failed and was being held up. As soon as I paid the "PRIORITY" upgrade price, I had my certificate legitmatelly less then 2 mins afterwards. It would seem they purposefully keep failing you, or allowing your time to run out, so you have no choice but to upgrade and pay extra. STAY AWAY!!!!

Date of experience: May 13, 2025

M

Meg

US

1 out of 5 stars

White card? Don’t bother

Glitchy website, don’t answer phones, and of course the most hilarious thing is that you need full PPE in order to obtain your white card certificate, so hard hat, glasses, hi vis, ear protection and steel caps, all for the sake of a silly video of you wearing them. How exactly is one supposed to have this equipment prior to gaining employment with the white card? A silly website, lesson learnt.

Date of experience: May 13, 2025

SM
1 out of 5 stars

Honest mistake of not having PPE at…

Honest mistake of not having PPE at home so I can do the virstual class as it is all on the job site, booked the extra public holiday fee to try and get a day to do the course. No room to offer partial refund for the mistake, waste of time and money. Never dealing with these people again.

Date of experience: April 21, 2025

SR
1 out of 5 stars

Misleading and Lack of Transparency

Pay Before Passing: Despite the advertisement stating "pay after passing," I was required to pay before I could even begin the assessments, which doesn’t align with their promotional claim. PPE Requirement Not Clearly Disclosed: I paid for the course and extra for priority processing, only to reach the video assessment and be told I needed my own PPE to complete the task. This requirement wasn’t clearly disclosed before purchase or during the course sign-up. They also conveniently offer to sell PPE, which means I’m now expected to pay more money for something I wasn’t informed about upfront. Priority Processing Issue: I paid for priority processing with the understanding that I would have my certificate quickly. However, this was made redundant by the PPE requirement, leaving me unable to complete the course in time for a job that requires the certification. Missed Job Opportunity: Due to these delays, I will now miss out on a job opportunity that requires the White Card certification. This has caused a significant setback as I won’t be able to meet the necessary timeline. No Mention of Public Holidays: The course did not make it clear that public holidays would affect the processing times, which is crucial when you're on a tight deadline. Overall, I feel the course’s structure and communication is misleading, and I have been left in a difficult position due to the lack of transparency.

Date of experience: April 18, 2025

WR
1 out of 5 stars

What a waste of time

Dont waste your time, energy, effort and money. It’s gonna be infinity to get a very light course certified. Moreover, they will have their own reasons to fail you with lots of reasoning. Most likely pensioners are seems like working from home like scammers. Don’t waste your valuable time with these guys. Go to a physical location and get your thing done in a day.

Date of experience: April 7, 2025

KA
1 out of 5 stars

It’s legit but risk is it’s gonna take forever

It’s legit and got my white card eventually, but I had do send in the same questions about 5 times and yes this just sounds like I’m stupid. To my defense, I’m not stupid and did send in a couple of right answer, they just wanted a specific answer and the reply’s from their part on my answer were ”you’re thinking right but it’s not quite right”. Felt like I was in high school and they were just being c**nts, and they give documents to help with the questions but the documents didn’t help at all on most of the questions, makes you think for yourself but if they are looking for a specific answer they gotta be more clear about it. Not recommended at all.

Date of experience: April 6, 2025

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