Knowledgeable and friendly.
Knowledgeable and friendly.
4.6
Excellent
999 reviews
5-star
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Review summary
E.ON Next Energy Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
So far so good, excellent communication!
So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!
Great service
Hasan was extremely helpful and efficient
Very helpful
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.eonnext.com
All reviews
999 total • Write a review
Showing 71 - 80 of 995 reviews
dd
I am quite happy from the service.
I am quite happy from the service.
Date of experience: July 18, 2025
L
Good customer service skills
Good customer service skills
Date of experience: July 18, 2025
GH
E On get it right every time!!
E On app best feature is the ease of use. I always feel I’m in control of what I pay and can clearly see what I have used for both my gas and electricity whenever I need to.
Date of experience: July 18, 2025
DH
Awful experience
Having flagged concern over my estimated bills and subsequently agreeing to smart metres I have tried to reasonably request that the estimated bills were unrealistic versus usage. To get to the subsequent point when flagging that I was surely being billed incorrectly I have been dealing with three different people to get to the resolution resulting in one non completed investigation, and on several occassions been told to 'not speak over me' yet been routinely spoken over myself. The team are insincere, not authentic and patronising. I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be spoken over and hung up on. I have found the entire customer service team clinical, non skilled and very poor. The entire matter I flagged has not been resolved it is a clear case of pay the bill we dont care if its correct and as the service advisor informed me is just an estimate and to be then told 'I dont think you know what an estimate is'. Shocked at such an atrocious service and with the bill paid. Immediately left them for an alternative energy provider. Worst company service I have experienced in ages. Would rate 0/5 but there was 1 star as lowest.
Date of experience: July 18, 2025
MG
I have just changed to Eon and the…
I have just changed to Eon and the process has been very quick, communication has been fab so so far all good
Date of experience: July 18, 2025
BV
Easy to use fair advice when selecting…
Easy to use fair advice when selecting trariff
Date of experience: July 18, 2025
mh
It was so easy to switch e.on did it all 10 /10
It was so easy to switch
Date of experience: July 18, 2025
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