Review summary

E.ON Next Energy Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

Tv
So far so good, excellent communication!

So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!

Very helpful

They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

999 total • Write a review

Showing 31 - 40 of 995 reviews
G
1 out of 5 stars

If this was a privately owned company…

If this was a privately owned company it would have gone bankrupt

Date of experience: July 19, 2025

JE
1 out of 5 stars

E-on bombarded you with Smart Meter emails

E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change provider. They also continue to send intrusive messages to the previous bill payer. They simply will not stop asking me to accept a new Smart meter despite it not being mandatory. If you are contemplating moving to E-on then think again.

Date of experience: July 19, 2025

G
1 out of 5 stars

A-DFBC2930 l am trying to discuss my…

A-DFBC2930 l am trying to discuss my payment with a person- not a machine. You say you’re a friendly provider and provide a number. When l rang this number l got a voice which did not list an opportunity to dis cuss the large amount you are taking in my DD Will you please contact me on the landline number you have got inyour records. Thank you Gilda Everson

Date of experience: July 19, 2025

MK
3 out of 5 stars

Prefer to speak to someone when…

Prefer to speak to someone when changing tariff

Date of experience: July 19, 2025

B
5 out of 5 stars

Lost meter.

William, the staff member that delt with our account was excellent, understanding and very helpful, in approximately three working days he had solved our problems and set up our account. Our previous supplier still hadn't done that over the past 15 months. Excellent work.

Date of experience: July 19, 2025

RM
5 out of 5 stars

New customer

New customer, was pleased how I was dealt with, did a great job putting me on the right tariff, I hope eon can keep me updated with future tariffs to keep me saving money in the current climate, here’s to hopefully a good customer and supplier future.

Date of experience: July 19, 2025

MH
5 out of 5 stars

I requested a refund of £100 and

I requested a refund of £100 and, although I was asked to increase my monthly direct debit by £1 per month eventhough I was still £100 in credit, I received the refund within 3 days.

Date of experience: July 19, 2025

C
5 out of 5 stars

Excellent customer service

Excellent customer service Great advice

Date of experience: July 19, 2025

TC
4 out of 5 stars

They have improved over the years by…

They have improved over the years by being more proactive with adjusting direct debits. Relatively good app. I still remember the bad experiences I had when I needed upgrading my meters and it was a complete shit show.

Date of experience: July 19, 2025

S
3 out of 5 stars

Not sure checked the new deals and…

Not sure checked the new deals and chose the one that is going to cost the least. There were three or four different deals to chose from not sure if I made the correct decision, time will tell.

Date of experience: July 19, 2025

Previous1•••345•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.