Knowledgeable and friendly.
Knowledgeable and friendly.
E.ON Next Energy Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Knowledgeable and friendly.
So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!
Hasan was extremely helpful and efficient
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
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I have been with Eon for a long time and I have always had good service
Date of experience: July 19, 2025
Whole process plus communication was clear and straightforward.
Date of experience: July 19, 2025
US
I’ve been with EON Next for several years now, using them for both gas and electricity, and they’ve consistently been efficient, reliable, and reasonably priced. Most recently, I moved out of my property and was genuinely impressed by how smooth and stress-free the whole process was. Everything was handled over WhatsApp, which was incredibly convenient, and a representative named Kauthar took care of my case with real professionalism and kindness. He made the whole experience effortless. Now just waiting to see if my account credit gets refunded, but based on everything so far, I’m confident it’ll be handled just as smoothly. Five stars from me.
Date of experience: July 19, 2025
It didn't take too long on the phone, every time I deal with E,On, the person who I speak to is always polite, helpful and very patient. This is one if the reasons I have stayed with them, plus the fact they offer a good deal on utilities, so very happy.
Date of experience: July 18, 2025
Quick and efficient. Gave me the best deal for last 3 years to keep me loyal. Like the WhatsApp chat service and also got lively customer service when i call them.
Date of experience: July 18, 2025