Knowledgeable and friendly.
Knowledgeable and friendly.
4.6
Excellent
999 reviews
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Review summary
E.ON Next Energy Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
So far so good, excellent communication!
So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!
Great service
Hasan was extremely helpful and efficient
Very helpful
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.eonnext.com
All reviews
999 total • Write a review
Showing 131 - 140 of 995 reviews
MF
Efficient Company.
I find E.ON an excellent Company to deal with. On sending a meter reading my account is online very quickly and any requests are dealt with immediately, particularly a request for refund of credit. Well done E.ON keep up the good work …
Date of experience: July 18, 2025
MN
A lady called Marie was very helpful…
A lady called Marie was very helpful with my initial enquiry and arranged for an engineer to visit. The Engineer was on top of his game and diagnosed the problem quickly, fitted a new component and job was done. Very impressed with him.
Date of experience: July 17, 2025
SF
Straightforward
Easy, good communication, straightforward,
Date of experience: July 17, 2025
B
Bradley
US
Worst customer service I have ever experienced
I have genuinely never been on the receiving end of such continuous and baffling incompetence. I actually never thought a company could be quite this bad at customer service. I have NEVER seen anything like it! I had my smart meters fitted in November last year. My electricity meter wasn't sending readings. I contacted them in January this year to say it wasn't sending readings, and it was supposed to be resolved. I noticed in March it still wasn't, and E On got in touch with me themselves to say there was a 'discrepancy' with my meter. We had further lenghty back and forth - which included the customer service rep insisting that I had a dual rate meter and then deciding that I didn't, telling me that something called 'Digi' would take about 50 days to get back to me, and another customer service rep randomly popping up to threaten a debt collection process (even though I've always paid my direct debit. To their credit, they apologised for their endless incompetence by giving me £200 credit on my bill. I thought this would be end of it, and that it was resolved. But no! The meter was still not sending them readings. The only time it will collect readings is when I contact customer services and they manually pull a reading from it. I then contacted them again last month I believe it was, to say the meter was still not sending readings. They said they'd now set it to send readings. Over a month later, it still wasn't. I contacted them again, and I also noticed that the system has now decided again that I have a dual rate electric meter, even though we previously established that I don't. I was told it would be passed to the meter team to look into. After I'd heard nothing more after over a week, I chased this up. Someone else pops up and asks me to send a video and photo of my meter tag - which I had ALREADY done back in March during the lengthy back and forth with their so-called customer service. This has been going on since January! Will whoever at E On who reads this review PLEASE not just reply to say they can see that I have raised a complaint and it is being dealt with. PLEASE have someone who is based in the UK telephone me to sort this out once and for all. I am stressed out by going around in circles with you for months on end.
Date of experience: July 17, 2025
M
Michelle
US
Rebecca was extremely helpful
Rebecca was extremely helpful. When she said she’d keep an eye on my account so I could book a smart meter she did. Rebecca contacted me and booked the smart meter for me. The reason I left British gas was because I couldn’t book a smart meter so Rebecca has exceeded my expectations
Date of experience: July 17, 2025
AB
Excellent
Excellent, customer service very helpful and account set up quickly
Date of experience: July 17, 2025
C
CM
US
Tariff Query
Dealt with Sonia through Whatapp message. I Thought it would be easier than waiting on the phone. I like to say my query was dealt with so efficiently by Sonia. My question was answered and changes made to my Tariff without any issues. It was so easy and without any fuss.
Date of experience: July 17, 2025
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