Energie Fitness is a gym membership provider that focuses on delivering high-quality fitness services at affordable prices. The company operates numerous fitness centers across the UK, offering a wide range of modern gym equipment and facilities typically found in premium gyms. Customers can expect a welcoming environment with friendly staff, experienced personal trainers, and a variety of fun and inclusive fitness classes designed to cater to diverse fitness goals. Energie Fitness targets individuals seeking an accessible fitness experience without compromising on quality. By creating a community-oriented atmosphere, the company aims to make fitness enjoyable and achievable for everyone, regardless of their experience level. With a commitment to affordability and inclusivity, Energie Fitness strives to help members kickstart their fitness journeys and maintain an active lifestyle.
Reviewers express a mix of satisfaction and frustration with énergie Fitness. Many customers appreciate the engaging classes and supportive staff, highlighting the welcoming atmosphere created by instructors like Charlotte and Kassidy.
Positive sentiments also emerge around the gym's facilities and the encouragement provided by dedicated trainers. However, significant complaints arise regarding poor communication, particularly concerning membership issues and the gym's app, which many find frustrating and ineffective. Additionally, some members report declining hygiene standards and loud music during sessions, detracting from their overall experience. While the gym has its strengths, these recurring issues indicate room for improvement. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 4.2 | 42 |
| Nov 25 | 2.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“I’ve been at the gym since it started but recently I needed to use the PT staff for some physio”
“Confusing cancellation policy”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gyms & Fitness.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.1 out of 5 (poor) | — | 56 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | — | 85 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | — | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | — | — | +28% | 25 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | — | 25 |
Bottom line: énergie Fitness is #2 of 5 on overall rating in this group.
56 reviews of énergie Fitness. Filter by what matters to you.
Went for a free trial. Where do I start mixed changing rooms direct cold showers. People trying to sell personal training to you before you've even finished Staff on phones or chatting outside. Equipment dirty or broken I'm glad I was able to see this overpriced dump for myself before I thought of joining. I'm also glad I read reviews I'm not having that stress in my life I will definitely not be joining this gym
I joined for 6 months and supplied my bank details for dd! They emailed me on holiday saying there was an issue with the dd could I make a payment by link so I did! I then emailed them to confirm my bank details! They never acknowledged the email, took my money either so I gave up! Never went back to the gym! So then 3 months later getting emails from a debt collector? Why not act like a proper business and call me to discuss, or ask me for new bank details nothing! I’ll pay off the £68 they are chasing to get away from these cowboys! The biggest joke is the gym is absolutely stinking the showers, changing rooms are just disgusting! Shame they don’t take as much care in the gym than chasing people for money due to them being so useless! Some of the lads who go to the gym are great that’s the only positive! Avoid!
Good local gym in general. But the reason I am giving only one star is because of the app and the classes booking system - it is the worst by far. Actually, it’s not an app, just a website shortcut on your mobile phone, it’s not user friendly, you have to login every time you want to access, and the classes booking opens at 1am!! which it doesn’t make sense at all!! I’ve raised this issue to the staff but they said they can’t do much other than report it. I couldn’t find any way to give my feedback to the company on their website, so here’s my complaint. I hope it works to improve this issue.
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They "closed for refurbishments" for supposedly two weeks in September, I was charged for the full month. I was happy to pay with the promise of an updated gym. Then in mid-October a sign appeared on the front door of the gym from their landlord essentially saying the property had been repossessed. I was also charged in full for the month of October. Absolutely none of this was (or has since been) communicated to members - the fact that their gym has literally been forced closed. The only way you would know is by going to the gym and finding the door padlocked with a sign on it. No one has emailed or messaged to say that our membership would be terminated or valid at another gym. I emailed the company last week requesting a refund for the two months where the gym has essentially been shut, that was completely ignored. Really sucks that they treat their customers like this as the gym was pretty good and super local to me. A PureGym opened one road over about six months ago, I would encourage everyone to just go there instead.
Do not recommend.
Bad customer service. Unprofessional staff. Irritating promotional emails. Confusing cancellation policy.
Energie Fitness Ashford membership was cancelled in October 2024, and they sent an email confirmation that the membership was cancelled and no future payments would be taken. A year later, in October 2025, a debt collection agency contacted claiming money was owed. Emails with proof of cancellation were sent to both Energie Fitness and the debt collection agency, but no responses were received. Very poor communication and stressful experience.
The gym’s hygiene has gone downhill. Equipment is often left dirty and members rarely wipe it down, even with cleaning stations available. It’s unpleasant and feels like no one’s enforcing basic hygiene rules. You also see people entering together under one key fob, which is unfair to paying members. Management needs to take this seriously and start enforcing cleaning and access rules it’s not right that others follow the rules and pay properly while some don’t.
I used to really enjoy this gym, but my experience changed over the past couple of months. The music volume has been consistently very loud during certain sessions, and despite mentioning it a few times, it never improved. It eventually became uncomfortable for me to work out. Today, after a comment from the owner regarding my feedback about the volume, I realized I no longer felt comfortable or respected as a member, so I decided to leave. In our final conversation, he told me I was being rude, even though from my perspective he is the one who hasn’t really listened to member concerns. In addition to the noise issue, I’ve noticed the toilets haven’t been as clean lately, and the shower water has been extremely hot with no temperature adjustment. Because of these experiences over the last few months, I can’t recommend the gym at this time.
So apparently energie "acknowledge your disappointment regarding the past management and your feedback is valuable ". I'm sorry but that just isn't good enough and is quite insulting frankly. "Disappointment", having Ravi as manager. Having Ravi as manager was emotional torture longed out for a year and a half. This gym does not value feedback one bit, if they really did they would have got rid of Ravi ages ago with the countless calls to get rid of him. Put simply, they knew everything about Ravi and his past. They tried to keep him as long as possible and only because the pressure was getting too much they got rid of him. They would have kept him forever if they really could. So basically the gym doesn't value feedback, doesn't value members - just money. Please don't try to be fake, people can see past it
The Bethnal Green énergie Fitness branch has been closed since late September 2025 and has not reopened. The landlord has put up a notice to highlight the lease for the site has has been forfeited, yet énergie continues to claim the club “will reopen soon” and still lists it online as open and taking new members. There’s no way to cancel — the Terms & Conditions say to contact the local club, which is non-operational, and head office doesn’t respond to emails. Other members are reporting the same issue. My requests for cancellation has been completely ignored for weeks, no doubt a flagrant attempt to tie members in for more payments with their 30 day notice in their Terms and Conditions. My Emails have also been ignored by the same email address shared in responses by the brand themselves to other posts here. It’s unacceptable to keep collecting payments for a gym that no longer exists or to ignore cancellation requests. On top of this, their Comms have addressed members by incorrect names, highlighting a GDPR breach I have reported to the Competition and Market authority for investigation.
I enjoyed my experience at Energie Fitness having been a member for 2 years. However, the Bethnal Green branch announced they were closing for refurbishment for 2 weeks about a month ago, and never reopened (now "permanently closed" on Google and a sign on the door says the landlord has reclaimed the premises). I've tried contacting both the club and head office multiple times to cancel with no response, and I'm continuing to be charged full price for a non operational club. Meanwhile they continue to send vague and misleading comms about reopening and accept new memberships to the branch on their website. Blocking members from cancelling is no way to run a business. Avoid.
Would give them - stars if available. I closed my account and received confirmation email from Clint Power Fitness Manager in April 2024. In October 2025 I get an email from their debt collection team stating that I owe them money. The running of the gym is absolutely disgraceful they have no idea about customer service and how to treat people. This is not an isolated incident it’s happened to several others.
Another former member now being threatened with court action for a membership cancelled over 2 years ago. No contact from the gym, disreputable debt collection agency being used. Very poor
The Bethnal Green Energie Fitness closed without telling any of its members, under the guise of a 2 week refurbishment. There is no way of getting your membership cancelled as the only way you can is to contact the gym directly. There is no overarching Energie Office that will take ownership of it, including the refunds for the members who have been charged for a gym they can’t use, some of which have are on annual memeberships. This seems to be a pattern with Energie and you can find other cases of this happening online. It would seems the staff are instructed to do this from what I am hearing. I’d avoid and look for another option if I was you.
Energie Fitness is a gym membership provider that focuses on delivering high-quality fitness services at affordable prices. The company operates numerous fitness centers across the UK, offering a wide range of modern gym equipment and facilities typically found in premium gyms. Customers can expect a welcoming environment with friendly staff, experienced personal trainers, and a variety of fun and inclusive fitness classes designed to cater to diverse fitness goals. Energie Fitness targets individuals seeking an accessible fitness experience without compromising on quality. By creating a community-oriented atmosphere, the company aims to make fitness enjoyable and achievable for everyone, regardless of their experience level. With a commitment to affordability and inclusivity, Energie Fitness strives to help members kickstart their fitness journeys and maintain an active lifestyle.
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