Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
Overall good service
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful throughout
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Amazing service, portal straight forward and very helpful, fantastic idea to keep your in the loop with every step of the way, amazing support from all people involved Can only say a big thank you to you all !!
Date of experience: July 19, 2024
US
Extremely poor communication. I get no responses from my case owner so had to call at three different times and spoke to three different people and they all gave different information, which is very concerning! My completion day is fast approaching but I still have no confirmation it is going ahead. Some training across the staff would be beneficial to ensure consistent advice given, but most importantly communication must be improved. It is not acceptable that my messages are ignored so I constantly have to call and chase for the answer.
Date of experience: July 19, 2024
Very efficient online service and administration made my whole remortgage process so much easier and quicker.
Date of experience: July 19, 2024
Amazing service. Quick and easy. Legal jargon all explained in an easy to understand way. I thought remortgaging would be complicated, but this was made extremely easy.
Date of experience: July 18, 2024
Enact we’re very helpful and made the whole process seem to easy. Easy communication on phone and post highly recommended
Date of experience: July 17, 2024
US
The portal was a great way to keep on top of tasks and where I was in the process. The online chat facility worked well, and I always got a call back or message regarding any queries I had. The team were polite, efficient, and highly informative, I would definitely recommend.
Date of experience: July 16, 2024