Review summary

Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

Made sure everything was sorted in the…

Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.

N
Overall good service

Overall good service

S
Remortgage

Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.

M
They were tremendously helpful…

They were tremendously helpful throughout

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All reviews

1,000 total • Write a review

Showing 981 - 990 of 996 reviews
FM
5 out of 5 stars

Amazing service

Amazing service, portal straight forward and very helpful, fantastic idea to keep your in the loop with every step of the way, amazing support from all people involved Can only say a big thank you to you all !!

Date of experience: July 19, 2024

J
1 out of 5 stars

No responses and inconsistent advice

Extremely poor communication. I get no responses from my case owner so had to call at three different times and spoke to three different people and they all gave different information, which is very concerning! My completion day is fast approaching but I still have no confirmation it is going ahead. Some training across the staff would be beneficial to ensure consistent advice given, but most importantly communication must be improved. It is not acceptable that my messages are ignored so I constantly have to call and chase for the answer.

Date of experience: July 19, 2024

J
5 out of 5 stars

Fantastic

Fantastic, smooth service, all done online. Just brilliant. Thanks!

Date of experience: July 19, 2024

A
5 out of 5 stars

Very user-friendly platform and helpful staff

The Enact platform is very user-friendly and regularly updated. Staff responded promptly to queries. They understood the issues that came up and were cooperative.

Date of experience: July 19, 2024

MW
4 out of 5 stars

Very efficient online service and…

Very efficient online service and administration made my whole remortgage process so much easier and quicker.

Date of experience: July 19, 2024

MM
5 out of 5 stars

Amazing service

Amazing service. Quick and easy. Legal jargon all explained in an easy to understand way. I thought remortgaging would be complicated, but this was made extremely easy.

Date of experience: July 18, 2024

MS
5 out of 5 stars

Excellent service

Excellent service

Date of experience: July 17, 2024

nm
5 out of 5 stars

Enact we’re very helpful and made the…

Enact we’re very helpful and made the whole process seem to easy. Easy communication on phone and post highly recommended

Date of experience: July 17, 2024

G

G.S

US

5 out of 5 stars

Constantly being updated and completion…

Constantly being updated and completion with no fuss

Date of experience: July 17, 2024

H
5 out of 5 stars

Efficient, highly informative and would definitely recommend.

The portal was a great way to keep on top of tasks and where I was in the process. The online chat facility worked well, and I always got a call back or message regarding any queries I had. The team were polite, efficient, and highly informative, I would definitely recommend.

Date of experience: July 16, 2024

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