Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
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Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
SM
Great communication and easy to contact.
Great communication and easy to contact.
Date of experience: October 9, 2024
TM
Was great
Was great , easy to use, always kept in touch with what’s going on and what I needed to do, always there to help, was very helpful 👍
Date of experience: October 8, 2024
MA
Wouldn't recommend at all
Terrible communication and you just cannot get hold of case handlers. The case handlers are probably over loaded and unable to give individual cases the time they deserve therefore cannot respond in a reasonable time frame. This has on multiple occasions put our purchase in jeopardy. Our case is still ongoing since April 2024.
Date of experience: October 8, 2024
C
CT
US
Never again!
I used Enact Conveyancing when I needed to remove a named borrower part way through my mortgage. What seemed like a simple straightforward case turned into 6 weeks of stress on Enact's part to the extent that I was considering changing solicitor. The communication from Enact was poor throughout. For example I sent documents to Enact in the post in a prepaid 1st class envelope which they provided, they took 10 days to inform me that initially only one of the documents had been received despite them being posted in the same envelope. Which I resent the document a second time again in an envelope provided by Enact to then be told they hadn't received it. Enact sent me many messages asking had I posted the form and made me feel as through I was a lier. I uploaded the documention as there was an option to upload documents on the portal, they said at first it was accepted then later retracted and said they don't accept uploads and to send the document a third time via post. At this point I got my mortgage broker involved and suddenly the document I sent in the post appeared! They also posted me forms I had completed on the portal claiming these hadn't been completed despite it being marked as complete. Then saying they were re-sent by mistake. It seems as though no one who works in Enact knows how to communicate with each other. Overall the experience caused me a lot of stress over something that was simple and straightforward.
Date of experience: October 8, 2024
k
kev
US
Good quick process easy online portal,
Good quick process easy online process, only issue was that the completion date was set but we had no idea what it was as it wasn’t displayed on the portal. Supposed to get the money into our account when we did but smooth process
Date of experience: October 7, 2024
S
SA
US
SHOCKING EXPERIENCE
SHOCKING EXPERIENCE, DO NOT USE. This company have FOBBED me and my husband off. From asking for paperwork AGAIN AND AGAIN to giving the wrong department out mortgage paperwork. They have held our passports for OVER a MONTH!!!!!! It's no call backs from supervisors, and FOBBED off 'passing on messages'. This company will take FOREVER to give you a mortgage and WASTE time. NOT happy with the waste of my time and efforts.
Date of experience: October 7, 2024
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