Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 771 - 780 of 996 reviews
AN
Was put in contact via the mortgage…
Was put in contact via the mortgage provider. Everything done online via a personal account portal. Relatively straightforward and easy with regards to document uploads, etc.
Date of experience: October 23, 2024
JL
AWFUL COMPANY DO NOT USE FOR REMORTGAGE
AWFUL COMPANY. Slow, difficult and will ultimately cost you money. Forced to use as part of a remortgage with Santander with plenty of time before our existing mortgage ran out. Due to Enact using a third party search agent, the searches were not returned in time and so completion was dragged out costing us thousands in variable rate interest. Against our Solicitors advice, they also insisted on additional insurance policies be put in place against our property before the remortgage could happen, which they also added an over inflated administration charge onto. And then following a formal complaint, they just brushed it all off saying they were not at fault, without actually giving any evidence as to why they were not at fault. STAY WELL AWAY FROM THIS COMPANY AS THEY JUST WILL COST YOU MORE MONEY
Date of experience: October 23, 2024
DD
Overall it was a nice and smooth…
Overall it was a nice and smooth experience
Date of experience: October 23, 2024
MP
Remortgage
The company was not my choice, it was appointed by my mortgage provider, but from the start I had a good experience. Do it all online was nice and easy. I could track the progress.
Date of experience: October 23, 2024
ML
Very helpful and easy to use
Very easy to deal with and they made the process simple. When I had to call, they were eager to help. Overall, a good experience, way better than I had expected from an online service of this nature.
Date of experience: October 23, 2024
SB
Complete incompetence beyond belief
Complete incompetence beyond belief. From misspelled email addresses to lack of communication and accountability, I’ve never known anything like it. The best part was I actually had to use both of my phones, one side with my mortgage provider (who are great) the other with Enact (who couldn’t spell an email address correctly) to force Enact communicate with my mortgage provider. Avoid like the plague, genuinely 0/10 I just saw you replied to me, you probably spelled my name incorrectly on your internal filing system.
Date of experience: October 23, 2024
TK
I recently completed a remortgage
I recently completed a remortgage transaction and wanted to share my positive experience. From start to finish, the process was seamless and left me feeling reassured. The conveyancing team was incredibly efficient, guiding me through each step and ensuring I understood what was happening at all times. Their clear communication helped alleviate any concerns I had. I particularly appreciated how they were always available to answer my questions promptly. This level of support made a significant difference, especially since navigating the complexities of remortgaging can be daunting for many. The professionalism displayed was commendable, and it gave me great confidence in their expertise. Additionally, I was impressed with the speed at which the transaction was completed. The team worked diligently to ensure that everything moved forward smoothly, and I couldn’t have asked for a more positive outcome. Overall, this experience exceeded my expectations, making the remortgage process straightforward and stress-free. I highly recommend their services to anyone considering a remortgage!
Date of experience: October 23, 2024
WM
Best company I have dealt with
Best company I have dealt with. Customer service top notch. Emails replied within minutes. Communication is excellent . Second time I have used this company and nothing will stop me from using them in future. Thank you very much for your remarkable service.
Date of experience: October 22, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.