Emsleys Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
Excellent service, initially I was thinking about letting the house but decided to sell so I had dealings with both sales and lettings departments. Very supportive staff who personally kept me well informed at every stage, plus an easy to use online portal. Special thanks to Helen (Lettings) and Carol (Sales). Emsleys in Sherburn in Elmet are a first class agency.
Lisa was very helpful and responded to everything quickly.
Making the choice to sell the house with Elmsleys it was a great experience from start to end. The valuation was spot on and managed to agree a sale in just 6 days being on the market. Victoria who did the valuation and initiated the sale was great and very professional. but the ladies who handled the case in the Rothwell office were amazing! Maria Hamill was friendly, understanding and extremely helpful dealing with our queries while the case was with the solicitors. Her contact was fantastic making sure that all the queries were answered and we understand the process. I would highly recommend Emsleys and especially the Rothwell office. Thank you for your help
Emsleys have dealt with the sale of our property recently. Hannah & Natalie (at Crossgates branch) have been amazing and so helpful, they've gone above & beyond. Thank you for making the stressful times a little easier. Fran & Mark (Skelton Road)
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We attempted to sell our home with Emsleys over a period of 4 months, but overall had a poor experience. The initial contact with them was positive but afterwards we ran into loads of issues. Photos of our property were poor and blurry, so much so we had to retake them ourselves. Communication from Emsleys throughout was sparse, with little to no updates on anything unless we made contact ourselves, despite being promised weekly updates. We received many viewings on our property but no offers during that time. A lot of the issues stemmed from viewers seemingly not being vetted before being allowed to view. On 4 occasions we had people arrive at the property and inform us they had no idea if they could even afford the house as they’d not even spoken to their bank. Emsleys assured us that they do question prospective buyers prior to a viewing but this happened far too many times, and was a huge waste of time. Emsleys assured us they were pushing our property on social media, yet the only reference we could find on any social media page was from December, several months earlier. We even had a viewing booked in at our property for someone who didn’t even want to view our property, but another house entirely, that looked nothing like ours. I appreciate that Emsleys are among the cheaper estate agents with regards to their fees, but we just felt like they could’ve done more to ensure the quality of the prospective buyers was better and that they could at least afford the property. They also showed a lack of care and could’ve done a lot more to advertise our home. The staff in the branch were all very friendly and approachable, and we have no issues with anyone personally, but I cannot say that the experience with Emsleys was a good one and I cannot recommend Emsleys I’m afraid.
Date of experience: March 28, 2025
We would like to thank Maria Hayley Lynsey and Victoria for all the hard work they have done with selling our house and the purchase of our bungalow. Maria and Hayley kept us informed with all updates etc. Thanks to all at the Rothwell branch, we would definitely recommend Emsleys Estate Agents.
Date of experience: March 27, 2025
They kept me updated with all viewings and feedback and helped through the selling process at the end.
Date of experience: March 9, 2025
The friendly service and support during a very stressful sale.
Date of experience: March 6, 2025
Emsleys Garforth were fantastic with my house purchase. I regret not going with them for the sale of my property. Staff were so attentive and friendly
Date of experience: March 5, 2025
Emsleys have been great throughout the purchasing process. Roy was an excellent "Deputy Dad" when it came to viewing the property and gave me the time to take everything in, whilst answering general questions where he could. Maria was really great at keeping the whole thing moving along when my solicitors had little sense of urgency, and I appreciated the lovely moving-in bag of goodies on completion day. I would definitely recommend.
Date of experience: March 4, 2025
US
From start to finish I found the team at Crossgates; approachable, knowledgeable and supportive. Strong communicators, professional but warm and open. They were recommended to me by my neighbour, and I would certainly pass that recommendation on.
Date of experience: December 27, 2024
US
I would like to thank Maria and all staff at Emsley's for all their support and advice during the sale our bungalow in Rothwell. They were professional and compassionate at all times. We would recommend them to anyone who needs to buy or sell a property
Date of experience: December 24, 2024
