Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

363 total • Write a review

Showing 81 - 90 of 359 reviews
PB
4 out of 5 stars

Great Cruise but not Great Customer Service

Recently cruised the Danube with Emerald. The cruise is excellent, well organised with good excursions led by experienced guides. However, the 'before cruise' experience wasn't as good. Firstly, they 'allow' £500 per person for air fares. We we on a low cost airline on the way out and had split, with a 3 hour stop over at Amsterdam, on the flight back. The cost of the flights (from airline websites) was around £300, yet no refund was available. We also requested an extension of 3 days at the end of the holiday. Emerald use the Barcelo on Budapest and quoted us £250 a night. The price on the Barcelo website is £125. Finally, we asked if we could fly with Jet2 as they fly direct from Budapest. We were told the only use scheduled airlines, not low cost. Yet our outbound flight, originally with Lufthansa, was changed to Lufthansa City, a low cost subsidiary. So, enjoy your cruise but don't book extension hotels with the. Also, see if you can book your own flights.

Date of experience: October 23, 2024

MT
1 out of 5 stars

Travelled on Emerald Liberte on the…

Travelled on Emerald Liberte on the Rhone and Saone. The crew and food were marvellous but the ship’s air conditioning was not working in the Restaurant or the Horizon Lounge. One week in excruciating heat so bad that waiters were having to change their clothing part way through service. Beware of the drinks packages too - Premium does not include all drinks. Complaints to Customer Service about repairs not happening for a week were dismissed as being the best that could be done. Been on Emerald 3 times before but never again if that’s their attitude.

Date of experience: October 11, 2024

GS
5 out of 5 stars

Great holiday

Great holiday, crew on ship were very helpful, food was fantastic. This was our third cruise with Emerald it won’t be the last.

Date of experience: October 9, 2024

CS
5 out of 5 stars

Service was great

Service was great, food brilliant, nice wines, good quality spirits. Excursions were worth going on. Entertainment was very low key, but that suited us .

Date of experience: October 9, 2024

MB
5 out of 5 stars

Emerald liberte

Great Ship; Great Crew; etc; etc.

Date of experience: October 9, 2024

G
5 out of 5 stars

Excellent service

Excellent service, food, wine quality, housekeeping and friendly helpful crew. Guides and staff excellent on external trips and visits. Overall a very positive overall experience. The Douro Valley is a beautiful area that we are pleased we visited. Not sure we’d do another river cruise as not quite as active a trip as we’d prefer, but no criticism.

Date of experience: October 9, 2024

TC
5 out of 5 stars

Always happy with Emerald.

Emerald never fails to provide all one needs for a lovely relaxing holiday. Fabulous food, comfortable cabin, smooth journey and so good to see a different place each day. Excellent optional tours included.

Date of experience: October 9, 2024

MB
5 out of 5 stars

Delighted with the service we received

Delighted with the service we received. This was our first river cruise, and we were very impressed with the overall handling of the flights, accommodation and daily itinerary. Our homeward trip was rather stressful, but all ended well thank goodness.

Date of experience: October 8, 2024

Ac
5 out of 5 stars

Our second time with Emerald

Our second time with Emerald, this time on the Rhine. You see plenty in the stops but it all done at a relaxing pace. Staff are friendly and efficient

Date of experience: October 8, 2024

MD
2 out of 5 stars

This was not the quality cruise we paid for.

This was not the quality cruise we paid for. Apart from the bad weather we experienced on the second half of the cruise we found the quality of the food very poor & limited in choice. The evening meals were too regimented ( all have to be in at 7.00pm & they allow 2 & a quarter hours to serve it) the dining room over crowded & very noisy ( we left early several times before the end of the meal). Overall the dining & bar staff were not very friendly & helpful with a few exceptions. The sundeck was closed for most of the cruise so there was limited activity & space left on the boat, apart from the lounge & our cabin.We feel that the brochure description of the cruise was very overrated.

Date of experience: October 8, 2024

Previous1•••8910•••36Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.