Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total • Write a review

Showing 91 - 100 of 359 reviews
C
5 out of 5 stars

A stunning location with excellent…

A stunning location with excellent onboard service/excellent food/variety of tours. The staff are very helpful and friendly and regular updates on schedule together with excellent weather made a truly memorable experience. Transfers were well organised at each stage.

Date of experience: October 8, 2024

MA
5 out of 5 stars

Our first river cruise.

Comfortable cabin, spotlessly clean. We only went on the daily included tours, which were lead by local, knowledgeable guides. The food was delicious with plenty of choice for healthy eating or indulgence. Staff on the boat without exception friendly and efficient.

Date of experience: October 8, 2024

DC
5 out of 5 stars

All the staff were wonderful and very…

All the staff were wonderful and very helpful. Nothing was too much trouble for them. They were always friendly and smiling. Even the Captain was seen helping unload the rubbish and dispose of it in the quay side bins! The ship itself was very clean, tidy and well maintained. The excursions were well planned and led by very good guides

Date of experience: October 8, 2024

BA
5 out of 5 stars

This was our first cruise and we…

This was our first cruise and we couldn’t have been more delighted with how it all went and the service from staff was bad

Date of experience: October 7, 2024

NP
5 out of 5 stars

We thoroughly enjoyed our cruise on the…

We thoroughly enjoyed our cruise on the Douro, packed in an awful lot in to the week. We were very well looked after wherever we went

Date of experience: October 7, 2024

C
5 out of 5 stars

we like emerald that was our fifth…

we like emerald that was our fifth cruise with them there boats are well maintained and well stafed weve booked the duero for next year

Date of experience: October 7, 2024

MB
1 out of 5 stars

No show by Emerald cruises…

No show by Emerald cruises representative at Basel airport. We were left to our own devices.

Date of experience: October 7, 2024

VJ
5 out of 5 stars

A late weeks booking to river cruise

A late weeks booking to river cruise. It was our first river cruise and the team looked after us so well. The food was excellent and trips of a good quality. That and sunshine made a beautiful week

Date of experience: October 7, 2024

JR
5 out of 5 stars

The Douro cruise .

The Douro cruise was so relaxing,all the ships crew were absolutely superb,everyone was totally customer focused and the food was superb as were the Portuguese wines.

Date of experience: October 7, 2024

DR
5 out of 5 stars

Scotland Well organised and friendly staff

Well organised and friendly staff

Date of experience: October 7, 2024

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