Emerald Cruises UK
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Travelled on Emerald Liberte on the…
Travelled on Emerald Liberte on the Rhone and Saone. The crew and food were marvellous but the ship’s air conditioning was not working in the Restaurant or the Horizon Lounge. One week in excruciating heat so bad that waiters were having to change their clothing part way through service. Beware of the drinks packages too - Premium does not include all drinks. Complaints to Customer Service about repairs not happening for a week were dismissed as being the best that could be done. Been on Emerald 3 times before but never again if that’s their attitude.