Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 251 - 260 of 359 reviews
M
5 out of 5 stars

All crew and staff did their utmost to…

All crew and staff did their utmost to make our holiday an enjoyable experience. I have food intolerances and felt I was extremely well looked after. Gentle walker groups a great innovation

Date of experience: August 29, 2024

JP
5 out of 5 stars

Everything worked

Everything worked

Date of experience: August 29, 2024

JG
4 out of 5 stars

Up to usual high standards!!

Our previous Emerald Cruises I have given them 5 stars but the Danube trip I found a bit frenetic and less relaxing. However as ever the food was delicious, the accommodation was clean and comfortable and the staff warm and friendly. Special mention to our Entertainment Officer Noel who was so talented and such an asset to Emerald cruises.

Date of experience: August 29, 2024

Ja
1 out of 5 stars

Poor Emerald Lyon to Marseille cruise We completed post (Lyon to Marseille…

We completed post (Lyon to Marseille promoted) cruise questionnaire summarising or positive experiences, though overall dissatisfaction with our experience. Please refer to it and our follow ups with both Emerald and Hays.

Date of experience: August 29, 2024

PD
5 out of 5 stars

An Enjoyable experience

The arrangements were excellent and a local guides were knowlegable and efficient. The food and accomdation on the vessel were excellent.

Date of experience: August 29, 2024

IR
5 out of 5 stars

Emerald Cruises on European Rivers.

Excellent service from all staff onboard especially in the dining room. Cabins are very comfortable and the housekeeping is first class. Food is varied and always well prepared. Dining and Bar areas are always clean. All the excursions are well orginised. I have been on 12 Emerald Cruises all on European rivers, everyone of these has been well orginised from flights to transfers to an overall feeling of being cared for.

Date of experience: August 29, 2024

H
5 out of 5 stars

Evryfink

Evryfink - cabin, food, tours, entertainment, IGOR!

Date of experience: August 29, 2024

A
5 out of 5 stars

Easy telephone booking

Easy telephone booking, wonderful staff on ship, highly recommend

Date of experience: August 29, 2024

AL
5 out of 5 stars

Great Holiday

The staff are very helpful and efficient and the facilities provided by the company are excellent

Date of experience: August 29, 2024

T
5 out of 5 stars

Great staff who go out of the way to help

Great staff who go out of the way to make your cruise enjoyable. Good choice of cruises. Food is wonderful. I would recommend it.

Date of experience: August 29, 2024

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