Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total • Write a review

Showing 211 - 220 of 359 reviews
IB
5 out of 5 stars

Outstanding river cruise,fantastic…

Outstanding river cruise,fantastic crew,marvelous food and wine.Best river cruise to date

Date of experience: August 29, 2024

JS
5 out of 5 stars

Fantastic holiday !

The Rhine river cruise last November was fantastic - brilliant staff, beautiful cabin, delicious food and fabulous days in wonderful locations.

Date of experience: August 29, 2024

IM
5 out of 5 stars

Classy

Emerald simply provide a class experience. Comfortable cabins, great food, drink & onboard experience + interesting excursions. A great way to spend a week - or more.

Date of experience: August 29, 2024

G
5 out of 5 stars

Worth every penny

Friendly crew, nothing was too much trouble. Wonderful food, and comfortable cabins

Date of experience: August 29, 2024

c
5 out of 5 stars

Excellent cruise ship and…

Excellent cruise ship and accommodation. Quality of food first rate and soul challenge a Michelin star restaurant. Attentive and friendly staff plus interesting port stops.

Date of experience: August 29, 2024

A
5 out of 5 stars

Smaller boat but still same excellent service

The last river cruise on the Duoro was on a slightly smaller boat & was more intimate & we made so many friends. This was our fourth with Emerald & as always the housekeeping etc was a very high service, the meals superb & the entertainment rich & varied. Excellent!

Date of experience: August 29, 2024

LC
5 out of 5 stars

Fabulous yacht cruise in the Caribbean

We had a great experience with Emerald starting from our first enquiry, through to the end of our holiday. The yacht was beautiful, the staff were lovely and the food was excellent. I only have one suggestion for improvement and that is that we would have liked some type of Christmas celebration on board for at least Christmas Day. Other than that, we are very happy customers and hope to join another Emerald cruise in the future.

Date of experience: August 29, 2024

W
5 out of 5 stars

Great facilities on board

Great facilities on board, friendly but professional crew and a good international mix of passengers.

Date of experience: August 29, 2024

PV
5 out of 5 stars

Non-OTT great ships with great staff.

Excellent ships with, listen to this, a decent swimming pool. The lack of with, believe it or not, is the main reason we don’t book with the competing operators. Furthermore, very approachable staff which includes ‘them in the wheelhouse’. A great boon when one writes about transport safety as I do.

Date of experience: August 29, 2024

CB
5 out of 5 stars

Superb experience

Everything from the flight arrangements and bookings were first class, the comfort of the ship and fabulous staff, along with the food drinks and tours were first class. It was my fourth cruise, I need another one.

Date of experience: August 29, 2024

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