Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 201 - 210 of 359 reviews
D
5 out of 5 stars

Great service and very helpful crew

Great service and very helpful crew , great food and drinks - overall excellent value

Date of experience: September 1, 2024

L

Lyn

US

5 out of 5 stars

Wonderful Experience

The standard of service is excellent. The itineraries are well thought out with excellent guides. The crew are amazingly friendly and helpful. The ships are maintained to a very high standard and cabins extremely comfortable. We honestly can’t fault the Emerald experience. We enjoy it so much we have cruised with them four times (so far)

Date of experience: August 31, 2024

D
5 out of 5 stars

can't wait to do it again14

All the staff were focused on the customers enjoying their cruise

Date of experience: August 31, 2024

D
5 out of 5 stars

Our first cruise with Ambassador

Our first cruise with Ambassador, departing Liverpool on Ambition to the Faroe Islands. Excellent balcony cabin. We have been on numerous other cruise lines and found Ambassador to be very good. We thoroughly enjoyed the evening shows which we thought we're excellent.

Date of experience: August 31, 2024

AN
5 out of 5 stars

Everything was lovely on the Danube…

Everything was lovely on the Danube Delights Cruise. The food, drinks, staff and entertainment were excellent. The towns and cities we visited were great, activities were varied and designed to suit guests.

Date of experience: August 30, 2024

c
5 out of 5 stars

All excellent Staff food trips

All excellent Staff food trips

Date of experience: August 30, 2024

MH
5 out of 5 stars

Excellent as always

It’s difficult to find anything to fault. The organisation, staff, food and cleanliness on board are excellent. The trips and walks are well guided. We enjoy the way the Emerald crew help to engender a community atmosphere on board.

Date of experience: August 30, 2024

A
5 out of 5 stars

All went as planned & we had a…

All went as planned & we had a wonderful time. Staff excellent as always.

Date of experience: August 30, 2024

MA
3 out of 5 stars

Not up to previous cruise

Service was good and the staff were mostly helpful. Tours were good except for one. Rooms were very clean. Shame I caught Covid on the boat and had to isolate for a while as did other people but staff refused to accept that people had it.

Date of experience: August 30, 2024

IF
5 out of 5 stars

Emerald Destiny Rhine and Moselle Cruise

The staff were all excellent and very helpful and pleasant. 90 % of the venues were great.The food and cabins excellent and everywhere exceptionally clean.

Date of experience: August 30, 2024

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