Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 131 - 140 of 359 reviews
GP
5 out of 5 stars

We went on a reduced price but the…

We went on a reduced price but the experience was still wonderful . The staff were attentive and kind . They seemed really interested in their passengers. Only β€˜gripe’ was that we could not hear the PA system in the cabins so often missed important announcements.

Date of experience: September 30, 2024

I

Ian

US

4 out of 5 stars

You will not be disappointed πŸ‘

Highly recommend Emerald, friendly staff, great food, quality wine and modern ship. Well organised excursions, you will not be disappointed πŸ‘ Ian Uk,Winchester

Date of experience: September 30, 2024

JD
5 out of 5 stars

Everything about the river cruise was…

Everything about the river cruise was perfect. Excellent accommodation and first class food every day. Most of the day excursions were good. Would certainly do it again.

Date of experience: September 30, 2024

DF
4 out of 5 stars

food high standard

food high standard; tours well run;3 day add on was very well organised and tour rep was of the highest quality. the only slight downside was the boat was full with 179 people which made the main lounge too cramped for talks and the hotel was up a very steep hill from where the coach had to drop you off

Date of experience: September 30, 2024

SG
5 out of 5 stars

First time Cruisers - very impressed !

We had a wonderful 8 days with Emerald Cruises, it was our first river cruise and the organisation was superb from booking to returning home. The staff on the ship were all amazing, without exageration. The trips ashore were very impressive clearly the guides were well selected friendly informative and so knowledgable. The cabins are immaculate and although compact as you would expect, you do. It feel cramped at all. The cruise director and entertainment, Darren and Chrissy were very good, the staff in the restaurant and bar were kind polite and we had a very relaxed experience with plenty of laughs along the way. The food was well above my expectations, I love my food and every meal I was impressed, we even had the winner of the French master chef cook one evening and then came around each table for a chat. As you can guess from my gushing we loved it and will we be back …. Oh yes.

Date of experience: September 30, 2024

EM
5 out of 5 stars

The ship was excellent as were the crew…

The ship was excellent as were the crew and the tour director. The food was wonderful even if there was a lot of it.

Date of experience: September 30, 2024

GA
5 out of 5 stars

They did everything spot on

They did everything spot on

Date of experience: September 30, 2024

SS
5 out of 5 stars

Outstanding

Nothing was too much trouble. All the staff were happy and keen to please. the food was wonderful and all the excusions well organised.

Date of experience: September 30, 2024

RN
5 out of 5 stars

The cruise we went on was even better…

The cruise we went on was even better than we could imagine. Great food, great staff and cabin. Superb we would recommend Emerald river cruises to anyone. The only thing I can think to make it even better is to cruise more in the day and enjoy the beautiful scenery rather than sailing at night.

Date of experience: September 30, 2024

DC
5 out of 5 stars

A superb trip as usual

A superb trip as usual. Everything wasgreat, this was our 4th river cruise.

Date of experience: September 30, 2024

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