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Review summary
Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Although at first the price appeared high itβs not when you consider what is actually included:
Breakfast
Lunch
Dinner
Bar Snacks each evening
Beer and Wine at Lunch and Dinner
Tea/Coffee/Hot Chocolate, Cookies 24/7
Popcorn on movie nights.
Tours with excellent tour guides.
Local entertainment on board ship
Professional, friendly, hardworking staff.
We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our βgo toβ river cruise company which I strongly recommend to others to give them a try.
Our Duoro river cruise was excellent.
All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto.
A beautiful experience. Thank you
The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices⦠relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.
Great staff and their attention to detail, their helpfulness and 'want' to get the service and the presentation right on the night was very good. The itinery was excellent, great venues, destinations, interesting guides and walking tours, the weather helped - it was lovely and sunny & warm. The route down through southern France was a great history lesson and the views across rivers, gorges, wine valleys, old town walls and ramparts was amazing. The captain and his crew were very disciplined but adept at their works, the cabin crew, restaurant and bar very attentive and obliging. We will come back again. Thank you Emerald.
The journey through Vietnam, Cambodia and back to Vietnam, was very memorable. The journey was greatly assisted by the tour Directors, especially Long in northern Vietnam and finally by Duc when going back into southern Vietnam. The content of the holiday was busy, with so many places to go in a relatively short time. HaLong bay was especially memorable, the sun shone for us during the 2 days, we were also very fortunate to have been there a week before the typhoon hit the area. The evening at the water puppet show in Hanoi was amazing, so clever how the puppets were operated by the crew.
We were also very fortunate to make up a small group of 11 from the start in Hanoi and we remained together until the end in Saigon, others joined us en route. The Shinta Mani hotel in Siem Reap was fantastic, our second visit to Siem Reap and lucky to have now stayed in both of the Shinta Mani hotels.
The cruise on Emerald Harmony was fantastic, the customer facing crew were absolutely on the ball, nothing was too much effort. The food was superb throughout the cruise. The daily trips to local villages and peoples homes was very well put together.
Overall a journey that will stay in my memory for a long time. Well done Emerald for putting a great holiday package together.
A very tailored and organised cruise. everything was included so did not have to think about hidden extras. Saw lots of interesting places and a nicely busy holiday. The ship/boat was immaculate and clean . All staff were excellent in every way . Food was faultless and the staff to passenger ratio very high so always plenty of staff on hand in the restaurant, cabin cleaning and everywhere else.
A little bit of heaven! Emerald experience was as always
Our Emerald experience was as always, a joy to be a part of!
Getting off vessel via other vessels proved not the best experience , so we wondered how can this traffic be otherwise managed?
I was very slow, so held others up so perhaps βslow groups should rejoin last?
We thank Enerald for exceptional care of everyone, cabins a joy, food was honestly amazing, that is every course every meal had such blends of flavours beyond many restaurants on terra firma !!!
Crew to the last person had one aim,HAPPINESS IN CARE!
How we wish we could have many more!!!
Thank you every single person on board without exception.πππΉππ΄σ §σ ’σ ³σ £σ ΄σ Ώ
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