Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 111 - 120 of 359 reviews
EH
5 out of 5 stars

Excellent service by the staff

Excellent service by the staff. Food was superb

Date of experience: October 7, 2024

JB
5 out of 5 stars

Quality

Excellent cruise, quality service, nothing too much trouble for ALL crew. Food excellent.

Date of experience: October 7, 2024

DB
4 out of 5 stars

Honest Opinion

On board ship staff were delightful, unfortunately the same can't be said about the offshore/ground staff that are supposed to organise things before your cruise, that side of things leaves a lot to be desired. Unfortunately I had the same issues on Scenic Cruise's in the past so seems like it's a uniform problem throughout the Group. truly fabulous ships just a shame as these bad experiences stick with you.

Date of experience: October 7, 2024

JH
5 out of 5 stars

Excellent cruise, excellent service

Excellent trip - lovely ship. Great customer service when our outbound flight was cancelled by the airline. We were offered a choice of flights which would enable us to get to the ship in time. We opted for travelling the day before cruise was to start and Emerald even arranged hotel accommodation and breakfast for us at the airport hotel.

Date of experience: October 7, 2024

JJ
5 out of 5 stars

Everything about the cruise was top…

Everything about the cruise was top class, couldn’t fault it

Date of experience: October 7, 2024

AB
5 out of 5 stars

First class service by all staff

First class service by all staff, food was amazing as were the wines, we used E bikes twice which was an added bonus

Date of experience: October 7, 2024

GV
5 out of 5 stars

Great crew and attention to detail!

Great crew and attention to detail!

Date of experience: October 2, 2024

MH
5 out of 5 stars

Excellent facilities onboard

Excellent facilities onboard. Crew very attentive. Very interesting places visited and very knowledgeable guides used. A good cross selection of passengers who all socialised well and very friendly. Couldn't fault the cruise at all.

Date of experience: October 1, 2024

CD
5 out of 5 stars

Wonderful staff always ready to help

Wonderful staff always ready to help. Good food, drinks and experiences. We had a wonderful week and the weather was lovely.

Date of experience: October 1, 2024

KH
5 out of 5 stars

All as expected and advertised a 5 star…

All as expected and advertised a 5 star experience

Date of experience: October 1, 2024

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