Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 101 - 110 of 359 reviews
MF
5 out of 5 stars

5 Star all the way

5 Star all the way

Date of experience: October 7, 2024

MH
5 out of 5 stars

All of it and good value πŸ˜€

All of it and good value πŸ˜€

Date of experience: October 7, 2024

S
5 out of 5 stars

Excellent trip in every respect.

Excellent trip in every respect.

Date of experience: October 7, 2024

F
5 out of 5 stars

Loved the Douro river cruise

Loved the Douro river cruise, great ship and facilities. Met some really interesting other travellers too. Wide range of excursions to choose from and a great cabin with a lovely balcony to take in the views.

Date of experience: October 7, 2024

Mg
5 out of 5 stars

Food was great staff were very polite…

Food was great staff were very polite and helpful. The only thing I found wrong was everybody rushed to eat at the same time.

Date of experience: October 7, 2024

BG
5 out of 5 stars

Can't wait until our next Emerald experience.

Recently completed our 5th river cruise, 4 of which have been with Emerald and we would not consider going with any other company. The boats are luxurious, the crew so friendly, polite and helpful and the food is wonderful. The on- shore activities and tours are first class and interesting with local guides who are justifiably proud of their country/towns. All excellent!

Date of experience: October 7, 2024

ST
5 out of 5 stars

Fabulous cruise..Well.organised

Fabulous cruise..Well.organised. Lovely excursions. Great food. Great service on ship from crew. Spotlessly clean.

Date of experience: October 7, 2024

R
5 out of 5 stars

Excellent Cruise on the Rhine and Mosel

We had taken two different river cruises on the Danube in 2016 and 2017 and were very impressed, planning one day to go with tghem again. This we did in August 2024 along the Rhine and the Mosel. We were not disappointed. Emerald may not be the cheapest but there are no hidden extras and from arrival on board to departure we were so well taken care of.

Date of experience: October 7, 2024

MS
5 out of 5 stars

Everything was absolutely perfect

Everything was absolutely perfect, amazing,……superb

Date of experience: October 7, 2024

JA
4 out of 5 stars

Great experience with excellent service

The accommodation, on board food and great company made our trip great, although the cities that we visited were wonderful too. The guides and facilities were excellent, particularly the pool and electric bikes. Our only negatives were the constant reminders of leaving (which began on Wednesday, even though we had until Sunday), our luggage being left in the sun all day on departure day, and the long wait at the airport, due to the transfer being far too early.

Date of experience: October 7, 2024

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