Review summary

Elevation Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.

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DH

Dan Hoskin

1 out of 5 stars
1 star too many

1 star too many. Moved in to a clean flat, spent hours cleaning to the same standard and get charged a cleaning bill. Unfortunately I didn’t take photos of every spec of dust when moving in so my claims were invalid. They even charged me £77 to plug something in and refused to meet me at the property to do it for them. AVOID at all costs. Edit after reply: Just to clarify, do you call out an electrician when you change the batteries in a smoke detector? The cap just needs putting back on. £77 for that I was charged. The property was left in exactly the same condition as when I moved in. Any reputable letting agent would agree to meet you at the property and go through the report, allowing you to rectify any minor things. Not these guys, they’d rather just steal your money.

MV

Mr Victor Diaconu

1 out of 5 stars
Rent with them for 5 years

Rent with them for 5 years, after I get a house with dirty walls and carpet, a garden full off overgrown plants. Take care off it make it perfect. In the end when I move I've been charge cleaning fee where I let the house on a better condition that I've recive. They will do anything to don't give you back the deposit. No matter of you invest in that house and make it better. Make sure you take photos when you move it.. the photos they have was 5 years old from when I move it. I WILL NOT recommend. PLus will take ages to repair stuff in the house. I've waited 3 days for a shower replacement. Most off the time I've give up and do it myself. Avoid they unprofessional. Aswell prepare for push you every year in a fix 12 months contract, even where they will tell you from beginning after 12 months is ongoing.. and increase rent every year with the same low service they offer and a " dont give a sh... about you" MK branch. Unprofessional. Avoid if you can. Or prepare to been charge for a dust from a house who was empty for 4 days.

Mm

Mr michael

5 out of 5 stars
Excellent service

I recently bought my house through Elevation estate agents and I couldn't be happier with the service I received especially from Craig Richardson. From the initial viewing to the final handover, he was professional, efficient, and always kept me informed. His knowledge of the local market was invaluable, and he was always available to answer my questions and address my concerns. I highly recommend Craig and Elevation Estate Agents to anyone looking for a reliable and trustworthy company to sell or purchase a property . Thanks Michael Cat

A

Abc

5 out of 5 stars
Saffron Walden

Our grateful thanks to the Chase team for their attentiveness and cooperation both during and after the sale process.

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All reviews

55 total • Write a review

Showing 21 - 30 of 51 reviews
CC
5 out of 5 stars

Excellent rent administration

Excellent service received over a number of years from Elevation's Accounts Manager, Jane, who has ensured my rent comes through accurately each month. She is always polite, professional, very helpful - and prompt. She seems to genuinely care. Thank you, Jane!

Date of experience: May 29, 2023

JB
5 out of 5 stars

Good working relationship

I Have been dealing Jane and Elevation lettings for over 10 years. Over this time I have had good and not so good tenants. It's when you have those not so good tenants that highlights the quality of your letting agent. Jane has been brilliant when these issues have arisen. Keeping me completely up to date and always getting the right result. Many thanks Jane

Date of experience: May 27, 2023

HG
4 out of 5 stars

Reliable rent collection and Property Marketing

Jane Sharp's management of the rent collection process has been excellent. Very responsive, and helpful. The marketing of the property is done quickly, we have not had the property vacant for long, between tenancies. However, the team managing the communication related to inspections and the resolving of issues raised by tenants needs to improve their responsiveness. A lot time is spent following up with them.

Date of experience: May 27, 2023

RS
5 out of 5 stars

An excellent lettings team

A highly professional service and a very friendly and helpful team to work with. Highly ethical and fair in their dealings with tenants. Jane Sharp in particular has always been very helpful and worked to a very high standard. I have been with them for almost a decade.

Date of experience: May 26, 2023

M
5 out of 5 stars

Keep up the good work.

Elevation have been taking care of my property for over 10 years and have done an excellent job. My only issue is the lack of house inspection updates, ( during Covid pandemic understandably ). Overall a big thumbs up. A special appreciation to Jane Sharp, my go to person. Very helpful and responds quickly to any assistance I my need. Thank you

Date of experience: May 25, 2023

M
5 out of 5 stars

Would definitely recommend elevation to…

Would definitely recommend elevation to manage a rental property, Jane Sharp in particular has been extremely efficient and doesn't miss a beat! Thank you!

Date of experience: May 25, 2023

PE
5 out of 5 stars

Elevation Lettings – Fostering respectful relationships between tenants and landlords

Consistent excellent account management does not get enough credit in reviews. Jane Sharp at Elevation Lettings is such an excellent account manager looking after my properties with a team of dedicated colleagues. Jane has been especially skilful in managing the delicate relationship between tenant and landlord during the Covid-19 times when tenants sometimes had difficulties with rent payments. Jane’s many years of experience with rent collection management ensures that tenants are treated with respect at Elevation Lettings whilst landlords’ interests are well represented too. Thank you Jane!

Date of experience: May 25, 2023

LV
5 out of 5 stars

Jane has been absolutely brilliant

Jane has been absolutely brilliant. Any additional paperwork I need, its immediately with me. Any emails are immediately replied to. Her service has been second to none.

Date of experience: May 25, 2023

jt
5 out of 5 stars

Great Staff

I have been dealing with Elevation for a number of years as they have looked after my rental properties. I would like to call out Bev and Jane for being exceptional to deal with.

Date of experience: May 25, 2023

G

GB

US

5 out of 5 stars

Elevation

The whole rental process is made simple and as stress-free as possible. Jane and her co-workers are courteous, hard working and accurate. They make being a landlord easy!

Date of experience: May 25, 2023

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