I love the exquisite designs of all…
I love the exquisite designs of all their jewelry. And I appreciated their customer service that contacted me to ensure I got a piece I wanted once it was back in stock.

Effy Jewelry is a U.S.-based jewelry manufacturer and retailer, specializing in handcrafted pieces that blend artistic design with quality craftsmanship. With over three decades of experience, the company offers a diverse range of jewelry, including rings, necklaces, and bracelets, catering to customers seeking unique and meaningful gifts for various occasions. The brand is particularly popular among individuals looking to express their sentiments through jewelry, whether for special occasions like Valentine's Day or for everyday wear. Effy Jewelry emphasizes the importance of family and community in its operations, ensuring that each piece reflects a commitment to creativity and excellence. Customers can explore a variety of collections, including new arrivals and themed gift guides, on their website at www.effyjewelry.com.
Effy Jewelry receives a mix of praise and criticism from its customers. Many reviewers appreciate the beautiful selection of rings and the helpfulness of staff like Conquela, who is frequently mentioned for her exceptional service.
Positive experiences highlight the quality of the jewelry and prompt customer service responses, with some customers noting successful resolutions to their issues. However, a significant number of complaints focus on product quality, with several consumers reporting stones falling off rings shortly after purchase. Additionally, frustrations arise from poor customer service experiences, including unresponsive communication and difficulties in processing returns. Overall, while Effy Jewelry has its advocates, the concerns regarding product durability and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 108 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 24 |
| Oct 24 | 3.0 | 10 |
| Nov 24 | 3.5 | 6 |
| Dec 24 | 4.1 | 7 |
| Jan 25 | 2.8 | 5 |
| Feb 25 | 4.8 | 13 |
| Mar 25 | 4.2 | 6 |
| Apr 25 | 3.7 | 7 |
| May 25 | 3.5 | 10 |
| Jun 25 | 3.2 | 12 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 2.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 108 most recent reviews.
“I had an issue with my ring and their customer service was amazing”
“Very disappointed in how this reputable company handled this transaction, very bad, I would not recommend to buy jewe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.0 out of 5 (good) | 2.1 out of 5 (poor) | −15% | 108 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Effy Jewelry is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 2.1).
108 reviews of Effy Jewelry. Filter by what matters to you.
I love the exquisite designs of all their jewelry. And I appreciated their customer service that contacted me to ensure I got a piece I wanted once it was back in stock.
We loved the look of the D’Oro “Us” ring. It was ordered in the size needed and Effy informed us it would be delayed due to sizing but it still came on time. It is more beautiful in person than on the pictures in the ad and on the website. The diamonds have wonderful sparkle and are as clear and colorless as we could have hoped for. Not our first Effy purchase and definitely not our last.
The pendant I received was stunning, but the free bracelet came in 3 pieces. I understand the premise but it was aggravating to receive a product in such bad shape. I have many Effy pieces and rarely have had any sort of problem with any of them, it was embarrassing to your brand and I hope in the future you are more aware of what is sent out.
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 34% are 1–2★.
Effy Customer Service is the BEST!!!
I recently bought some BEAUTIFUL emerald earings for my wife while cruising on Celebrity. She loved them and wanted a nice necklace to match them. So, I went on the EFFY site and found a perfect emerald and diamond palm tree necklace. When I called the EFFY service number, I was fortunate to be connected with Conquela Dorrell. Conquela is a wonderful resource who helped me complete my purchase. She was so knowledgeable and provided product details that I was unaware of. Her response to all my questions was immediate and professionally delivered. She went to bat for me and made sure I received not only a terrific deal, but also fast and accurate delivery service. I recommend Conquela to anyone who is looking for a great EFFY resource who will work for you!
Conquela at the Effy Concierge Dept. went above and beyond! I inquired about a sailboat gold and diamond necklace. She went out of her way to send photos and a video of the item. As anticipated, the pendant is more beautiful IRL! The bail is large enough to utilize a more durable gold chain; I was able to use a larger chain with a 3/8inch connector ring. The website photos did not detail the bail, her video helped to view how durable the connecting bail is. Thanks to her, we are very happy with our experience!
I had a great educated person on Westerdam Tiaan help me purchase my ring. Unfortnately, QUEENS Jewellery will NOT TELL ME WHEN THEY ARE FINISHED RESIZING MY RING.
I purchased an Effy watercolor bracelet on a cruise. The first time I wore it, the clasp came undone. I sent it back for Repair, and it was basically returned in the same condition. The clasp was a box clasp. It would not snap shut and would fall out and the safety on the side was very flimsy and would not stay closed. I sent it back a second time and a safety chain was added. The clasp tongue was very thin and would not stay shut. I called Effy and they told me they would give me a Cash credit towards a new purchase but the price had doubled, and they were only gonna give me back a credit for the price I paid. There was not much I could purchase at that price so I took it to a real jeweler who couldn’t believe that Effy would not fix that clasp. The jeweler told me that the tongue was too thin and it would not hold so they rebuilt the clasp and added two figure 8 safeties on the side that snap shut perfectly. I am very disappointed that Effy would sell a beautiful piece of jewelry with a crappy clasp.
the multi sapphire collection I almost have all the pieces very well made and absolutely stunning 😍
I was on a cruise in September 2024 on the Royal Caribbean Brillance with my youngest daughter. I had lost my husband a year prior due to his military service in Vietnam (Agent Orange). Per the ship Effy was supposed to be a wonderful place to get good prices. I wanted to get a new ring because that is what my husband would have purchased for me if he was alive. I picked out a ring and then of course they pushed additional items. One of the items was to be free because of the amount items I was purchasing. I was charged for the full amount of the item that was supposed to be free. I contacted customer service at Effy and after several emails with them I was told the manager over all Land stores (Anthony) would be contacting me. Well that never happened. I tried several times to get an answer. They really stole $630.00 from me. I even sent them copies of the Receipt after the Customer service person stated, "you were not charged for it". Don't know what kind of calculator they use. When I had the item appraised when I got home it was not even worth that much. I will never step inside one of their stores and advise others not to do so.
I love my new ring! The digital try made the online purchase experience go well. My delivery was quick and as expected.
Beautiful ring, great customer service follow up. Have been an Effy customer for years and the quality of the products has always been top notch and unique. Never disappoints.
Beautiful, quality gemstone earrings the match a pendant bought previously. Great discounts.
We were given some info and shown some pieces by a great salesperson aboard the Royal Caribbean Odyssey. We didn't end up buying while on the ship, but we did end up purchasing later through the website. We are really happy with the service and quality of the piece.
Hi Please tell me who is going to reimburse me for the money i spent on my plane ticket as i am from Durban your invitations are very misleading especially for such a big company i used my savings to pay for this. Pathetic all of your information is misleading i will take this further. Instead of sending me a email of going with candidates how will i be reimbursed i have bought a outfit to where. I need feedback
I love the jewelry and do go to the website and browse from time to time. I saw my ring and fell in love with it. As it was a final call I knew I could not wait too long. Then there was 40% off final call so I jumped at it. I am not disappointed as it is so pretty.
I have several beautiful Effy pieces and I love them all! Jocky and his team on our last Princess cruise taught us so much about multiple gem stones, their origin and how to choose wisely! Thank you, Mary
I would give 10 stars if I could! My husband and I were taken care of by Danny at the Effy store in the port at St Maarten where the Carnival Vista was docked. This was today, 11/20/24. Danny was helpful, kind, informative, professional, and more! I couldn’t be more pleased! Thank you again, Danny!
Effy Jewelry is a U.S.-based jewelry manufacturer and retailer, specializing in handcrafted pieces that blend artistic design with quality craftsmanship. With over three decades of experience, the company offers a diverse range of jewelry, including rings, necklaces, and bracelets, catering to customers seeking unique and meaningful gifts for various occasions. The brand is particularly popular among individuals looking to express their sentiments through jewelry, whether for special occasions like Valentine's Day or for everyday wear. Effy Jewelry emphasizes the importance of family and community in its operations, ensuring that each piece reflects a commitment to creativity and excellence. Customers can explore a variety of collections, including new arrivals and themed gift guides, on their website at www.effyjewelry.com.
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