Dyers RV Parts and Accessories is a family-owned and operated retailer specializing in a wide range of RV parts, accessories, and supplies. With over 22 years of experience in the industry, the company aims to provide quality products at competitive prices, catering to both seasoned RV enthusiasts and newcomers. Customers can find essential items for their camping adventures, including electrical components, glamping essentials, and protective gear for RV maintenance. The company focuses on delivering fast, professional customer service and offers a straightforward online shopping experience at www.dyersonline.com. Dyers RV Parts and Accessories is committed to ensuring customer satisfaction with a 30-day return policy and flat-rate shipping on all orders, making it a trusted source for RV owners looking to enhance their outdoor experience.
Dyers RV Parts and Accessories generally receives positive feedback for its fast shipping and great customer service. Many customers appreciate the prompt delivery of parts, often arriving earlier than expected, and commend the helpfulness of the support staff, particularly in resolving issues with orders.
However, several reviewers express frustration regarding stock availability, with complaints about receiving incorrect items or having orders canceled due to items being out of stock despite initial confirmations. Some customers report poor experiences with customer service, citing long delays and unfulfilled orders. While the company excels in speed and pricing, the inconsistency in order fulfillment and stock management remains a significant concern. Overall, the sentiment leans towards positive, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 101 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Extremely prompt service and delivery of a part”
“SO they claim to have something in stock, in my case a Dometic A/C, with a 5–7-day shipping window”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 101 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Dyers RV Parts and Accessories is #2 of 5 on overall rating in this group.
101 reviews of Dyers RV Parts and Accessories. Filter by what matters to you.
SO they claim to have something in stock, in my case a Dometic A/C, with a 5–7-day shipping window. Ordered on the 16th, get notification order cancelled on the 19th with my money not being credited to my credit card for up to 5 days! My money went to them in minutes but I don't get it back so I can go elsewhere for a week!
Do not trust this company and there shipping!!! As an rv repair company owner out of alabama plz listen folks to the reviews the lowest always tell ya the whole truth,I documented all video and audio doesn't not lie always do and keeps honest honest....Beware of this company order from Elkhart Indiana where they are made folks....beware
0 if I could. WORST customer service EVER. They had the parts in stock from the time I placed my order. They kept apologizing for the delay but still didn't ship them. 3 weeks later on the day I cancelled my order order, I received an email from them saying " your parts have been shipped thanks for your order ". To their credit they do write an excellent letter of apology as it seems that they have a lot of experience at writing them.
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I ordered a rail system to install on my 2014 Silverado 5th wheel hitch. Dyers told me what they have it in stock and it will work on my 5-1/2 foot box. I paid them over ?300.00 and waited, waited, waited, finally called them, they do know how to apologize. Finally I was told they have nothing in there warehouse. The mfg. shipped it to me after two more weeks of waiting. Took it to installers ( 4) none of them would touch it, wrong setup for my truck. Call dyers, bought another kit, sure, send back the first kit, ? 37.00 shipping for me. I asked for an email about all this, sure she said. Never showed up. Finally they refunded the first purchase , minus over $ 45.00 restocking fee. And of course she was very sorry. I do not ever plan on trying to do business with this outfit. They do not nail down the truth about there products.
I placed an order for a patio carpet after confirmation it was in stock. The next day I received an email informing me my order was cancelled because the carpet was no longer in stock. My time is valuable to me and I don’t need to be run around. I gave Dyers a shot at my business and they blew it.
Well, since you asked for a review of your service, that's what I'll give. I can't review the product, because I have not received it yet. Nor have I received a response from you regarding my request for status. Your "2 to 5 business days" has stretched to 10 business days. I understand "out-of-stock" problems, but you have not said whether that is the problem. You have not responded at all. Your website says you will not charge my credit card until my "order is batched and processed", but the charge was posted the day of my order. And apparently, I can't check the status online if I did not have an account when I ordered. So, how is the service? What service? I have received NO service. Where is my shipment?
Called and they confirmed they had the 15K BTU Penquin 2 A/C for my RV so placed my order. They sent wrong unit 13.5K BTU with missing parts and RV repair shop tried to make it work. Not only was wrong unit it turned out to be defective. They gave me refund for part but no compensation to the cost I incurred from RV repair shop dealing with their mistake. Be very cautious if you deal with the incompetency that exists with the communication from their Arizona office and Indiana warehouse. Best to avoid this company if your parts can come from someone else.
Part on web site listed as 5 available. Got an email saying not available.
Dyers RV Parts and Accessories is a family-owned and operated retailer specializing in a wide range of RV parts, accessories, and supplies. With over 22 years of experience in the industry, the company aims to provide quality products at competitive prices, catering to both seasoned RV enthusiasts and newcomers. Customers can find essential items for their camping adventures, including electrical components, glamping essentials, and protective gear for RV maintenance. The company focuses on delivering fast, professional customer service and offers a straightforward online shopping experience at www.dyersonline.com. Dyers RV Parts and Accessories is committed to ensuring customer satisfaction with a 30-day return policy and flat-rate shipping on all orders, making it a trusted source for RV owners looking to enhance their outdoor experience.
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